quick vent... F*&^ Craftsman & Sears !!!
05-23-2009, 02:48 PM
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quick vent... F*&^ Craftsman & Sears !!!
Gimpster421 and I purchased a Craftsman 1/2 torquewrench a while ago, anyway as most of you know "supposedly" Craftsman by Sears is supposed to be "lifetime warranty" and instead of paying like $20 for a crappy one, paying a bit more for quality as well as that "lifetime warranty" reassurance
So as some of you know I track my car when money permits it and obviously the torque wrench is an essential piece especially for track...
So my Craftsman torquewrench managed to take a shiet on me my last trackday i had to borrow someone elses and since im tracking this weekend coming i obviously need one. I roll to Sears to exchange it and the lady comes back saying its only a year warranty so im like WTF??
I would have easily bought Husky(Home Depot exclusive) since its lifetime but I bought Craftsman since they make good tools (even though my 200 piece set one wont hold inside the case and spills everywhere).. She's like well you dont have a receipt as well ... im like WTF?? isnt Craftsman Sears.. exclusive?? So I walked outta there with my broken *** useless torque wrench pissed off...
iono yo, i just feel that that i got the shietty end of the stick with their so-called lifetime warranty...
So as some of you know I track my car when money permits it and obviously the torque wrench is an essential piece especially for track...
So my Craftsman torquewrench managed to take a shiet on me my last trackday i had to borrow someone elses and since im tracking this weekend coming i obviously need one. I roll to Sears to exchange it and the lady comes back saying its only a year warranty so im like WTF??
I would have easily bought Husky(Home Depot exclusive) since its lifetime but I bought Craftsman since they make good tools (even though my 200 piece set one wont hold inside the case and spills everywhere).. She's like well you dont have a receipt as well ... im like WTF?? isnt Craftsman Sears.. exclusive?? So I walked outta there with my broken *** useless torque wrench pissed off...iono yo, i just feel that that i got the shietty end of the stick with their so-called lifetime warranty...
05-23-2009, 03:33 PM
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dude ben. u should of hit someone else up. i dont even deal with people that don't know jack. they shouldnt even question it. i would of called out the manager. sucks that had to waste ur time with that crap.
05-23-2009, 03:41 PM
#3
Craftsman tools are exceptional nonetheless, but I had a similar experience with my hydraulic jack. They said they would replace it for free but only with a receipt. I normally don't keep craftsman receipts because of their reputation so I was **** out of luck. They were willing to, they just needed documentation I bought it, not picked up a broken jack from the street or something. I was upset, but oh well. Your case was different in that warranty AND receipt was an issue. I have the exact torque wrench, but I can only assume you use yours more than mine. So far mine is still holding up.
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05-25-2009, 02:31 PM
#9
I used to work at Sears... I think a few years ago, they stopped exchanging some Craftsman tools.. or they would make us take forever n a year to exchange it + receipt required.. Sears hardware department isn't doing well at all..
but im sure u can find someone else that'll exchange it for u... when ur going to Sears on a weekday where there isn't much sale, the people working there sometimes are the stocking boys (MCA) or sales from other departments.. they don't know chit! u can probably find 1 person in the whole Hardware department that actually knows their tools
but im sure u can find someone else that'll exchange it for u... when ur going to Sears on a weekday where there isn't much sale, the people working there sometimes are the stocking boys (MCA) or sales from other departments.. they don't know chit! u can probably find 1 person in the whole Hardware department that actually knows their tools
05-25-2009, 03:38 PM
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+3!!! I use to work there over 10 years ago. I hated turning people away because of the policy. People are always under the impression that Craftsman has a life time guarantee, even myself until I started working there... Sorry to hear about your frustration...
05-25-2009, 09:04 PM
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are you retarded? why would any torquewrech be lifetime warranty? just like snap on, matco, mac tools which are all high end tools, they would never warranty a torque wrench for life. you can buy one and drop it the first day and it would mess up. It's a tool that can break with user error. it's a precision tool.
i think this rant is worthless.
i think this rant is worthless.
05-25-2009, 10:02 PM
#15
I dont want to be a tool, but I agree with the comment above. A torque wrench is much different than a screwdriver or a pair of pliars. I would never give a lifetime warranty on a tool that requires regular oiling and cleaning from the user. Buy yourself a titanium torque wrench from Ingersoll-Rand. Its reliable, light and transfers tons of power. 
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05-31-2009, 09:47 AM
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snap on, mac, and matco only warranty torque wrenches for a year as well, same with impact wrenches, die grinders, and air ratchets. Craftsman tools are good but I would never expect either of the tool brands to warranty torque wrenches....specially digital torque wrenches
06-01-2009, 06:55 AM
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yeah...no lifetime warranty on torque wrenches from Sears.
they'll lifetime wrenches, sockets, ratchets, etc. for until they r blue in the face, but torque wrenches are a big no-no. if a salesperson told you they were when u bought them, they lied to you.
they'll lifetime wrenches, sockets, ratchets, etc. for until they r blue in the face, but torque wrenches are a big no-no. if a salesperson told you they were when u bought them, they lied to you.
