IMPORTANT MESSAGE
#1
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Let's help them do their jobs
Guys, I have had two official requests today from Nissan to ask that <b>NO NISSAN PHONE NUMBERS </b> be posted on this site. They are getting swarmed with people asking when when when and the bottom line is, they can't do their job if we're phoning them with these questions.
We do NOT have the right to call them either, and I know many will go off with your "I just spent $35,000 (or less), I have the right" type of approach but I'm sorry, you don't.
You have the right to phone your dealer. That's it. The car dealer gets it's info from Nissan ina timely fashion and that's the way it's been done since the start. If you get a letter from Nissan with a phone number that says "Call me to check up on your order!" then sure, go to town.
Please assist me though by editing phone numbers off your posts if you have posted a NNA number. That or email me the thread and I will edit the phone number off the list.
I want us to get our cars as quick as possible. If you've prepaid the full sticker price for your car, then sure, call Nissan all you want. They owe you a car. 99.9% of us though, have slapped down a deposit which gives you the RIGHT to the car once it arrives at the dealership. It is not your car yet so please, let's let them build it.
Lastly, I posted this message not because I am in Nissan's pocket, (I wish I was, I'd actually get paid!) I am doing it because I had no idea the effect this was having on the car company until now and being that we want our cars, it makes total common sense that if they can't do their jobs because some over zealous customer is on the phone, our cars will be much later than expected.
Relax people, the cars are coming. Call your delaer all you like but STOP calling the regional offices!
Thanks for listening to my rant. Please help me now, any threads with a NNA phone number need to be edited by the original poster or emailed to a mod so we can edit the numbers out.
No more phone calls to Nissan.
Hurray!
-j-
We do NOT have the right to call them either, and I know many will go off with your "I just spent $35,000 (or less), I have the right" type of approach but I'm sorry, you don't.
You have the right to phone your dealer. That's it. The car dealer gets it's info from Nissan ina timely fashion and that's the way it's been done since the start. If you get a letter from Nissan with a phone number that says "Call me to check up on your order!" then sure, go to town.
Please assist me though by editing phone numbers off your posts if you have posted a NNA number. That or email me the thread and I will edit the phone number off the list.
I want us to get our cars as quick as possible. If you've prepaid the full sticker price for your car, then sure, call Nissan all you want. They owe you a car. 99.9% of us though, have slapped down a deposit which gives you the RIGHT to the car once it arrives at the dealership. It is not your car yet so please, let's let them build it.
Lastly, I posted this message not because I am in Nissan's pocket, (I wish I was, I'd actually get paid!) I am doing it because I had no idea the effect this was having on the car company until now and being that we want our cars, it makes total common sense that if they can't do their jobs because some over zealous customer is on the phone, our cars will be much later than expected.
Relax people, the cars are coming. Call your delaer all you like but STOP calling the regional offices!
Thanks for listening to my rant. Please help me now, any threads with a NNA phone number need to be edited by the original poster or emailed to a mod so we can edit the numbers out.
No more phone calls to Nissan.
Hurray!
-j-
#3
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We do NOT have the right to call them either
Personally, I called Nissan a few months ago and they have been calling me back on a regular basis to follow up. Actually if the dealers where as concerned as Nissan is, I would not have to call Nissan in the first place.
It is WRONG to tell someone about their rights in this manner.
#4
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J, I appreciate your position but it does not make sense that by calling Nissan here in the states and spending five minutes in one day, not everyday, how that is going to affect some japanese worker from completing the car. Additionally they could avoid the phone swamping by being proactive and sending us an email or quick phone call with the information, I think most of the people calling is because they see the boards and therefore have access to email. Besides their numbers are on a acessible website of their own.
I think we all agree that the dealers are worthless and their only interest in us was at the time of the order and will be again at the time of delivery.
I still say we do have the right because we did step up and put an order in for the car, in my case I did not put down 100% but did put down almost 15% so i think that the interest on my money earns me a five minute phone call.
Sorry, not meaning to flame but I have been patient and with my 5 minute conversation today I am satisfied for another few weeks until the expectation of VIN's at which time I will be calling again as I was informed to do by the person at the regional office.
I think we all agree that the dealers are worthless and their only interest in us was at the time of the order and will be again at the time of delivery.
I still say we do have the right because we did step up and put an order in for the car, in my case I did not put down 100% but did put down almost 15% so i think that the interest on my money earns me a five minute phone call.
Sorry, not meaning to flame but I have been patient and with my 5 minute conversation today I am satisfied for another few weeks until the expectation of VIN's at which time I will be calling again as I was informed to do by the person at the regional office.
#6
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I agree, pilot, they can't tell us not to call them and expect that to be law, but they can ask us even if it is brusque. Strong conviction can amplify words and I think Jay might have accidentally done that. Next time you talk to your dealer you might want to mention that Nissan is getting angry because the consumer is contacting them directly instead of the dealer taking the initiative to actually earn his commission.
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J, were you serious in your post??? I sure hope not! This is Nissan's own monster they created by not keeping their customers in the loop and now they are complaining about beeing swamped with phone calls?? Puhleeaze!!! Everyone here DOES have the right to call NNA if they can't get info from the dealership. From the looks of it, that is what the dealers are suggesting as well. I suggest that everyone call tomorrow to complain about being told NOT TO CALL!!!
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#8
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I've been a Jay supporter from the start but this one I have a hard time swallowing! I can't get my dealer to tell me anything, I mean anything. Their story changed 3-4 times and they claim they know nothing... so who you gonna call...
As one of our fellow members stated if Nissan would be more proactive and hell they knew this pre-sell would generate sales and questions, why aren't they more open with some news. I think if they would open up with something we would back off and say hey I now know when, let them do their thing!
If they know the calls are generated form our board (and the number is posted on their site) then they must be reading this .. wake up guys all were asking for is some news.
Sorry Jay!
As one of our fellow members stated if Nissan would be more proactive and hell they knew this pre-sell would generate sales and questions, why aren't they more open with some news. I think if they would open up with something we would back off and say hey I now know when, let them do their thing!
If they know the calls are generated form our board (and the number is posted on their site) then they must be reading this .. wake up guys all were asking for is some news.
Sorry Jay!
#9
Registered User
I wonder how many phone calls were actually made by members of the this forum (www.thecourteousboard.com) to an NNA regional office.
I count 182 members who have provided pre-order info for our various threads on packet number, or R,S,T number. I'm sure we have lurkers on the forum who have pre-ordered, but just read, and don't post. But of those 182 members, I'd bet not more than half called their regional NNA office. Most probably followed guidelines, and called their dealer, to get a bunch more of nothing. So maybe 90 calls, spread out between a half dozen regional offices?
Maybe Nissan was fielding calls from dealers, on behalf of customers, simply following guidelines.
I don't think any member of this forum who felt the need to make the call should feel bad for doing so. I also don't think the calls were as numerous as NNA would make us believe. But if they were, then surely NNA realizes the problem is not an enthusiast forum such as this.
The problem lies elsewhere.
It's worth repeating.
quote:
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"Once an order is taken, we'll start an ongoing dialog with the buyers which will continue up to and beyond their delivery date."
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I ordered in March. Time to start the dialogue Nissan. If you don't make the call, I will.
I count 182 members who have provided pre-order info for our various threads on packet number, or R,S,T number. I'm sure we have lurkers on the forum who have pre-ordered, but just read, and don't post. But of those 182 members, I'd bet not more than half called their regional NNA office. Most probably followed guidelines, and called their dealer, to get a bunch more of nothing. So maybe 90 calls, spread out between a half dozen regional offices?
Maybe Nissan was fielding calls from dealers, on behalf of customers, simply following guidelines.
I don't think any member of this forum who felt the need to make the call should feel bad for doing so. I also don't think the calls were as numerous as NNA would make us believe. But if they were, then surely NNA realizes the problem is not an enthusiast forum such as this.
The problem lies elsewhere.
It's worth repeating.
quote:
--------------------------------------------------------------------------------
"Once an order is taken, we'll start an ongoing dialog with the buyers which will continue up to and beyond their delivery date."
--------------------------------------------------------------------------------
I ordered in March. Time to start the dialogue Nissan. If you don't make the call, I will.
Last edited by Scafremon; 07-12-2002 at 07:32 AM.
#10
Originally posted by VQracer
That has not happened ONCE!!!!! for me!!!!!! They have NEVER contacted me!
That has not happened ONCE!!!!! for me!!!!!! They have NEVER contacted me!
#12
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I finally got my confirmation and the packet w/ the CD-Rom today!
Oh yeah!
I'm just happy that my order wasn't lost, and I'll be getting my Z sometime this year.
Oh yeah!
I'm just happy that my order wasn't lost, and I'll be getting my Z sometime this year.
#13
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Guys, guys, guys... I understand the need to call NNA. Just try and look at it from the other side for one second though. This board has over 1600 members right? Well... not sure what % have ordered cars from here but I'm willing to wager it's a nice chunk of the crowd. Now if people start phoning to ask questions, what happens? The employees taking those calls aren't able to do their other work.
I understand we are the customer and we have rights, I just don't think it's smart to slow up a company that has our cars is all. You're right, phoning Joe Blow at Nissan won't effect the worker in Japan, but it WILL effect the cars getting to people because there is still paperwork and things to be done before the cars get here. Ads to get ready, etc etc.
When dealers say call NNA, my guess is they're passing the buck because they simply don't have answers. It's got to be hard on them, but they're profiting nicely so I suspect they'll deal with it.
I was just passing on messages from Nissan is all, I wasn't trying to be a jerk or anything. I have gone through and edited and in some cases, deleted messages or threads containing numbers.
I know some will disagree with this, and that's fine, but if I was at Nissan, last thing I'd want is to be fielding calls from customers that don't seem to be able to grasp the "September to October AREA" that we were quoted our arrival times. If there is a hold up at Nissan, where cars will be later, we'll know about it through letter, phone call or whatever.
Here is the exact wording from one of the requests I recieved today from Nissan, so you know what said:
"Can you help guard against our phone numbers being posted to your site? We understand that not all dealers are as passionate about this process as we'd like, but the volume of calls that we are receiving here at HQ and at the regions does not help us any. The bottom line is that everyone is working their butts off to get these cars done fast, and done right."
Hopefully that sums it up better than I did before. Sorry for coming off like some dictator, bottom line for me, is that I want the cars a day early as opposed to a day late because something didn't get done because of those darn calls.
-j-
I understand we are the customer and we have rights, I just don't think it's smart to slow up a company that has our cars is all. You're right, phoning Joe Blow at Nissan won't effect the worker in Japan, but it WILL effect the cars getting to people because there is still paperwork and things to be done before the cars get here. Ads to get ready, etc etc.
When dealers say call NNA, my guess is they're passing the buck because they simply don't have answers. It's got to be hard on them, but they're profiting nicely so I suspect they'll deal with it.
I was just passing on messages from Nissan is all, I wasn't trying to be a jerk or anything. I have gone through and edited and in some cases, deleted messages or threads containing numbers.
I know some will disagree with this, and that's fine, but if I was at Nissan, last thing I'd want is to be fielding calls from customers that don't seem to be able to grasp the "September to October AREA" that we were quoted our arrival times. If there is a hold up at Nissan, where cars will be later, we'll know about it through letter, phone call or whatever.
Here is the exact wording from one of the requests I recieved today from Nissan, so you know what said:
"Can you help guard against our phone numbers being posted to your site? We understand that not all dealers are as passionate about this process as we'd like, but the volume of calls that we are receiving here at HQ and at the regions does not help us any. The bottom line is that everyone is working their butts off to get these cars done fast, and done right."
Hopefully that sums it up better than I did before. Sorry for coming off like some dictator, bottom line for me, is that I want the cars a day early as opposed to a day late because something didn't get done because of those darn calls.
-j-
#14
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I've got an idea. Why don't we all box up our little "special package" and send it to our dealers so they will at least know what car it is that they are selling us. It seems to me that nobody in the process of selling these cars from the dealers up to the higher ups such a ZISME have any idea when these cars are being produced, in what order they are being produced, and most of all, any idea within a couple of months when they might be delivered. What are they doing throwing darts to determine build dates? A lot of people are trying to plan for this purchase. I really don't think it is to much to ask in this stage of the game to get some sort of definitive word on what the hell is going on with our cars!
#15
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I must disagree with you Jman. If there are 1000/1600 members who have pre-ordered that means we are a $30,000,000 bloc of customers. If we wish to call Nissan, we should be able to call Nissan. If we feel we are treated with indifference by the dealers we have the clout to make our objections known; we have the right to make our objections known. We have the power to get answers from Nissan as evidenced by Nissan's plea to stop calling. I would say we have made an impact already and they know who we are and we are exceedingly unhappy with their treament of us. Perhaps now Nissan will be more willing to share information with the dealers and hopefully inform them that they are the first line of information. If this happens, it is because of our strength as a bloc of customers.
Power to the people! (ok, that part was over the top)
Power to the people! (ok, that part was over the top)
#16
Registered User
They should be providing more information. They haven't. So, it's their own fault that they are being swamped with phone calls. They CHOSE to have a pre-order program. They now have certain responsibilities to keep us informed. Perhaps now they will release some information to the dealers.
Last edited by Intrepid; 07-12-2002 at 09:11 AM.
#17
I am STUNNED by this thread, Jay. Like Rep said, we represent perhaps $30 MILLION worth of orders. People post PUBLIC info and then you censor the site because Nissan is getting too many calls. I DON'T GET THIS AT ALL. The reason WHY we call the Nissan regions . . . is because THEY HAVE THE INFO WE NEED. Numerous people have found out the approx. date their car will be here from the regional people, after their dealers told them nothing. ZISME, if you want people to stop calling the regions, why don't you have the regions call EVERY Nissan dealer and give them the info that the regions have. I would happly talk to my dealer, if my dealer KNEW ANYTHING!! That would be a MUCH better solution than leaning on Jay to CENSOR PUBLIC info from this site, which I can not understand why Jay would ever agree to do. The reason every one is calling the regions is because the regions have info that is NOT being communicated to the purchasers. ZISME, if you don't want us calling the regions, then give the info to the dealers, and then tell us who to complain to if the dealers still won't give us the info.
#18
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The thing is, even if J censored all the phone numbers here, what about other sites? I'm sure people will get the number else where and still call the office. I understand that J doesn't want to be in a bad position with NNA, but this is getting ridiculous.
Just my 2 cents.
Just my 2 cents.
#19
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I feel somewhat responsible.....RXO gave me the Idea from his post to check out for possible VIN's...and the truth is i cant blame RXO because i been calling the regional office in TX for 6 months LOL not everyday but enough to where they call me
Sorry for stirring up the bees...i was just telling people how i get my info...I never posted any numbers this time....I learned from my lesson long time ago on posting numbers.
I should have learned from letting some people know how to get their black confrimation letter by calling Mertiz in Mo a few months ago.
I guess it is ok for one fly in the ointment...AKA me but it isnt ok for the forums people.
Oh well live and learn.
I'll keep my word Zisme..and not stir up the bees anymore.
WELL....I'll just post stuff I find out about my car...you guys can believe me or not....I'm no longer gonna give tips on how to get info.
Sorry Nissan
(_8^o Dohhhh!
Internetabyss
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Sorry for stirring up the bees...i was just telling people how i get my info...I never posted any numbers this time....I learned from my lesson long time ago on posting numbers.
I should have learned from letting some people know how to get their black confrimation letter by calling Mertiz in Mo a few months ago.
I guess it is ok for one fly in the ointment...AKA me but it isnt ok for the forums people.
Oh well live and learn.
I'll keep my word Zisme..and not stir up the bees anymore.
WELL....I'll just post stuff I find out about my car...you guys can believe me or not....I'm no longer gonna give tips on how to get info.
Sorry Nissan
(_8^o Dohhhh!
Internetabyss
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#20
If you did not receive the confirmation letter and the final spec piece, please let me know. That probably indicates a problem with your orderl.
i have yet to receive my package from NNA.
i put a $500 deposit in Michigan on 4-12-02.
i called my dealer, and he said that ONLY the people that will get their cars in August/September will reciever their packages now. since i wont get my Z till mid November, he said my package will not get to me until later.
PLEASE, can you confirm this? does my dealer know what he is talking about? i hope i get to hear a response form you soon.
thanx