CARBONLTD still has not come through
Originally Posted by CarbonLTD
taken COMPLETLY out of context.
Originally Posted by drap660
Here we go... Jim, I dont care who is handling what... I bought the hood off of you, so you should be the one taking care of it... Why didnt you just ship a hood and then directly take the defective hood to seibon... You say you go to Seibon alot so i dont see the problem... So instead you lose a customer along with many more that are seeing this show... I dont get it... You even said on 2/20 that you had a hood ready to send out... Would have avoided all this mess.
I STILL have your TS hood sitting here taking up space. I want this claim done as fast as you do, but the hood needs to be sent directly to seibon. Seibon is paying for the return shipping, not me. DO you think I like getting you 5 PM"s a day? Do you think I like sitting on the phone with the monkeys at BAX trying to get this this figured out? NO. I want this to end just as fast as you do.
Originally Posted by CarbonLTD
I STILL have your TS hood sitting here taking up space. I want this claim done as fast as you do, but the hood needs to be sent directly to seibon. Seibon is paying for the return shipping, not me. DO you think I like getting you 5 PM"s a day? Do you think I like sitting on the phone with the monkeys at BAX trying to get this this figured out? NO. I want this to end just as fast as you do.
to jim
why dont u tell seibon...look ur hurting my companys rep with this bull****...let me pay for shipping now and when you drop it off to seibon get a refund for the shipping....try something like that...
YOU sold a defective hood so YOU should take it up with seibon...i run a business as well and good customer service is key....every time one person screwed he will tell atleast 10 others and it grows exponentially from there...granted i know you have had other deals that have been flawless...these deals are all now tainted by this ordeal...i myself have been contemplating on buying a hatch from you but now i have to think twice...sometimes you just have to bite the bullet when satisfying a customer...by not doing it your actually hurting your business more than just losing 200 bucks that he can repair the hood with....just my 2 cents
why dont u tell seibon...look ur hurting my companys rep with this bull****...let me pay for shipping now and when you drop it off to seibon get a refund for the shipping....try something like that...
YOU sold a defective hood so YOU should take it up with seibon...i run a business as well and good customer service is key....every time one person screwed he will tell atleast 10 others and it grows exponentially from there...granted i know you have had other deals that have been flawless...these deals are all now tainted by this ordeal...i myself have been contemplating on buying a hatch from you but now i have to think twice...sometimes you just have to bite the bullet when satisfying a customer...by not doing it your actually hurting your business more than just losing 200 bucks that he can repair the hood with....just my 2 cents
Originally Posted by drap660
You are really something... Let me work this out for you buddy... Send me the hood like you would normally but with a return label to seibon and i will drive the defective hood back to BAX global, 10 minutes from my house and this can all be taken care of... Then deal with Seibon on the shipping charges... Perfect solution so let me see where you dont understand...
We're so close to getting this finished all you had to do was wait it out 1 more day.
NOBODY SHOULD EVER EVER EVER BUY ANYTHING FROM CARBONLTD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!
this is how i feel now, plus, i would never ever ever ever ever want to be treated like this when im the freaken customer.
this is how i feel now, plus, i would never ever ever ever ever want to be treated like this when im the freaken customer.
Originally Posted by CarbonLTD
Obviously that would be a perfect situation in your world, unfortunatly this is the real world and thats not how Seibon handles their claims. You must get the hood returned before a new one can be shipped out. Thats standard in any business.
We're so close to getting this finished all you had to do was wait it out 1 more day.
We're so close to getting this finished all you had to do was wait it out 1 more day.
I've taken care of many members here through discounts, exchanging products, returning products, fixing products, on and on. Why would I try to "stiff" one forum member? I wouldn't.
This is a deal that went bad from the start. I've been trying for 3 weeks now to get it resolved. Obviously its not moving very fast. Had I known a couple weeks ago that the return shipping was going to take so long, then I would have just had it picked up myself.
This is a deal that went bad from the start. I've been trying for 3 weeks now to get it resolved. Obviously its not moving very fast. Had I known a couple weeks ago that the return shipping was going to take so long, then I would have just had it picked up myself.
Last edited by Jim@Showstoppers; Mar 16, 2007 at 06:43 AM.
Originally Posted by smellslikecurry
to jim
why dont u tell seibon...look ur hurting my companys rep with this bull****...let me pay for shipping now and when you drop it off to seibon get a refund for the shipping....try something like that...
YOU sold a defective hood so YOU should take it up with seibon...i run a business as well and good customer service is key....every time one person screwed he will tell atleast 10 others and it grows exponentially from there...granted i know you have had other deals that have been flawless...these deals are all now tainted by this ordeal...i myself have been contemplating on buying a hatch from you but now i have to think twice...sometimes you just have to bite the bullet when satisfying a customer...by not doing it your actually hurting your business more than just losing 200 bucks that he can repair the hood with....just my 2 cents
why dont u tell seibon...look ur hurting my companys rep with this bull****...let me pay for shipping now and when you drop it off to seibon get a refund for the shipping....try something like that...
YOU sold a defective hood so YOU should take it up with seibon...i run a business as well and good customer service is key....every time one person screwed he will tell atleast 10 others and it grows exponentially from there...granted i know you have had other deals that have been flawless...these deals are all now tainted by this ordeal...i myself have been contemplating on buying a hatch from you but now i have to think twice...sometimes you just have to bite the bullet when satisfying a customer...by not doing it your actually hurting your business more than just losing 200 bucks that he can repair the hood with....just my 2 cents
Exactly... That would have been the smart thing to do... Not talking shiet or anything but I have spent alot of cash on my car and am planning to spend alot more... Plus i hang out with a group of 350Z's looking for Cf parts and Jim would have been that guy but obviously now, I would not recomend him to my worst enemy... Loosing all this business over 1 hood
Originally Posted by CarbonLTD
I've taken care of many members here through discounts, exchanging products, returning products, fixing products, on and on.
This is a deal that went bad from the start. I've been trying for 3 weeks now to get it resolved. Obviously its not moving very fast. Had I known a couple weeks ago that the return shipping was going to take so long, then I would have just had it picked up myself.
This is a deal that went bad from the start. I've been trying for 3 weeks now to get it resolved. Obviously its not moving very fast. Had I known a couple weeks ago that the return shipping was going to take so long, then I would have just had it picked up myself.
Well then man up already and take care of this
Originally Posted by drap660
1 more day... Give me a break... 2 and 1/2 months and your telling me one more day... What would of happenend.. Your so full of crap dude and obviously not terribly smart... Do you have any idea of how much business you have and will lose over 1 hood... You are obviously not a business man
TERMS AND CONDITIONS
Along with purchase made from Carbon Limited, Buyer agrees to the following:
All sales are final. All items are sold as is unless proven defective. Customer is responsible for all shipping charges incurred with a return or exchange. All returned items are subject to a 25% restocking fee. All items are in stock as of the date of listing. On rare occasions items may become out of stock due to high volume of sales and the carbon fiber shortage. Professional installation required, seller is not responsible for any and all fees associated to installation.
If the buyer decides to return any part of the ordered item, he or she must contact me (the distributor) who in turn can contact Seibon and receive a return authorization within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Seibon, and it must be written on the outside of the packages being returned. Returned products must be received back at Seibon within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed.
Important: Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as CarbonLimited from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
Along with purchase made from Carbon Limited, Buyer agrees to the following:
All sales are final. All items are sold as is unless proven defective. Customer is responsible for all shipping charges incurred with a return or exchange. All returned items are subject to a 25% restocking fee. All items are in stock as of the date of listing. On rare occasions items may become out of stock due to high volume of sales and the carbon fiber shortage. Professional installation required, seller is not responsible for any and all fees associated to installation.
If the buyer decides to return any part of the ordered item, he or she must contact me (the distributor) who in turn can contact Seibon and receive a return authorization within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Seibon, and it must be written on the outside of the packages being returned. Returned products must be received back at Seibon within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed.
Important: Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as CarbonLimited from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
i need more background info on the story, but looks like carbonltd is being rather helpful considering the terms and conditions of the sale were most likely violated by YOU the buyer.
Originally Posted by CarbonLTD
yep...1 more day. It was scheduled for a pick-up yestrday. I dont know why they didn't come, but this thread wont make them come any faster. BAX isn't going to come on my350z and read this thread. I confirmed the pick-up yestrday with them, I can't drive down there myself and make sure they come. I will call them yet again today and schedule another pick-up. Thats all I can do at this point.
Originally Posted by CUxtopher
drap, did you follow those terms and conditions?
i need more background info on the story, but looks like carbonltd is being rather helpful considering the terms and conditions of the sale were most likely violated by YOU the buyer.
i need more background info on the story, but looks like carbonltd is being rather helpful considering the terms and conditions of the sale were most likely violated by YOU the buyer.
OMFG - This thread has definitely scared me off from this vendor. There are too many other vendors out there than to chance this one after reading this bs.
Edit: The correct way to handle this would be to get the customer a replacement hood (while the defective one is being shipped to where ever) or a prompt refund. The customer doesn't care about the vendor's logistical probblems, and sure as hell doesn't want to argue about it on a public forum. Bad bad PR, Mr. Vendor.
Edit: The correct way to handle this would be to get the customer a replacement hood (while the defective one is being shipped to where ever) or a prompt refund. The customer doesn't care about the vendor's logistical probblems, and sure as hell doesn't want to argue about it on a public forum. Bad bad PR, Mr. Vendor.
Last edited by gothchick; Mar 16, 2007 at 07:07 AM.







