CARBONLTD still has not come through
Originally Posted by CUxtopher
you misread where i was going, i know cf isnt perfect.
Point was supposed to be reiterating my previous post about buying something in person for more or buying it online for less and having to deal with a harder return policy and terms of sale. We love to save a few bucks, but if we get inconvenienced (sp?) then all hell brakes loose because you cant return it as easy as youd like.
Im definitely more weary of buying a large cf hood from a online vendor, but im willing to rish it to save a few hundred bucks and would be willing to wait till any issue is sorted out. Sure, itd suck to miss out on the cash and not have the product, but if thats what i agreed to then its my problem.
Point was supposed to be reiterating my previous post about buying something in person for more or buying it online for less and having to deal with a harder return policy and terms of sale. We love to save a few bucks, but if we get inconvenienced (sp?) then all hell brakes loose because you cant return it as easy as youd like.
Im definitely more weary of buying a large cf hood from a online vendor, but im willing to rish it to save a few hundred bucks and would be willing to wait till any issue is sorted out. Sure, itd suck to miss out on the cash and not have the product, but if thats what i agreed to then its my problem.
This isnt the first Cf hood I have purchased online.... But it sure is the first one i have had an issue on... And I can understand but i cant understand waiting 2 1/2 months for some type of action
Registered User
Joined: Oct 2006
Posts: 341
Likes: 0
From: MD
This is just my 2 cents but you have a hood right now right? ok so who cares how long the exchange is you have documents stating it will be exchanged so if it takes 6 months who cares you still get a new hood, now if it took a year then contact a lawyer and show him your paper trail and then take legal actions.... so too the both of you I understand the buyer and seller but it isn;t as though he is saying it would be exchanged so just keep all paper work hell make him send a faxed signed document stating it will be exchanged so you have something that will hold up in court like i said that is just my 2 cents
Originally Posted by THE TECH
Oh, trust me, I fully believe that you have a bad hood. There is no question in my mind. I was speaking of the weave. I know yours has a dent in it.
Jim, looks like theyre going to hold you accountable for stuff that is out of your control. You guys need to step outta the box and see how a business like his works. Hes a distributor of seibon products. He basically sells them for seibon at a minimal profit for both. When **** hits the fan, all he can do is try to coordiante with all the parties involved.
So, does the situation look like
Jim contacted seibon for ra
Seibon issued a RA
jim contacted bax to pick up hood, pickup scheduled
Ra written on outside of package ,ready to be picked up.
Jim coordinates with buyer about pickup ect and keeps in contact
Waiting for BAX to pick up hood, bax failed to pick up hood, jim its your fault because you work for bax on thursday and forgot to do your pickup route. (sarcasm)
now were here and the smear fest....
But the question is, can it be shown that a pickup was scheduled or that bax attempted to pick up the hood but got no answer at the door?
Originally Posted by CUxtopher
But the question is, can it be shown that a pickup was scheduled or that bax attempted to pick up the hood but got no answer at the door?
Originally Posted by CUxtopher
But the question is, can it be shown that a pickup was scheduled or that bax attempted to pick up the hood but got no answer at the door?
Can you prove that a meteor didn’t come shooting down from the sky and took out the BAX delivery truck? Seriously man, it’s a waste of time to speculate matters that are a bit of a tangent to the issue at hand.
Originally Posted by rotaryrocket7
Like many of us on this forum, I worked in retail at one point in my life.
First Rule- Customer is always #1
Second Rule- See above
If it were me, I would ship out the new hood to the person right away and deal with Seibon on the side. If they sent out defective product, which from other postings about the exact same problem as eveidence it seems they have, then I would expect them to honor the warranty. I would collect the warranty from Seibon directly and the customer would have the hood ASAP (like in Feb sometime).
Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.
In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?
First Rule- Customer is always #1
Second Rule- See above
If it were me, I would ship out the new hood to the person right away and deal with Seibon on the side. If they sent out defective product, which from other postings about the exact same problem as eveidence it seems they have, then I would expect them to honor the warranty. I would collect the warranty from Seibon directly and the customer would have the hood ASAP (like in Feb sometime).
Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.
In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?
Yes customer service could be better. going above and beyond would have made this situation alot easier on both.
its not easy running a business........why do you think mom and pops shops go outta business. They have the customer service, but cant keep prices down and cant compete with larger companies.
Oh my this is like deja vu. If I were you I would just throw this up on ebay and see how much I could recover. Sucks to take the hit as a customer but at least this will be done and over with. I'm sure its creating a very frustrating and stressful life for you drap660. It just isn't going to happen the way it should be. The vendor has had ample time now. Let him blame it on Seibon all he wants. The fact of the matter is there are other vendors on this board that would've done the exchange right away and then taken care of the defective product on their own.
To summarize- Seibon is not coming to pick up the hood. The vendor does not have one waiting for you. Take care of yourself and lose a couple hundered and end this frustration. Three months is too long of a time to wait.
Even APS from Australia is quicker and has better CS....haha
To summarize- Seibon is not coming to pick up the hood. The vendor does not have one waiting for you. Take care of yourself and lose a couple hundered and end this frustration. Three months is too long of a time to wait.
Even APS from Australia is quicker and has better CS....haha
Originally Posted by THE TECH
Jim has already said that they were scheduled to come but didn't go for the pickup.
not enough, itd be nice to hear a confirmation number or something of the like. Like i said, not going to back either fully until all details are out in the open. If theres a confirmation number that jim has, he can then see if bax went out there and what happened. Theres 4 partys in this story, weve only gotten parts of 2 of them.
Also, gotta watch out on legal terms, will and shall can get you in alot of head ache.
Originally Posted by 2T350Z
This is just my 2 cents but you have a hood right now right? ok so who cares how long the exchange is you have documents stating it will be exchanged so if it takes 6 months who cares you still get a new hood, now if it took a year then contact a lawyer and show him your paper trail and then take legal actions.... so too the both of you I understand the buyer and seller but it isn;t as though he is saying it would be exchanged so just keep all paper work hell make him send a faxed signed document stating it will be exchanged so you have something that will hold up in court like i said that is just my 2 cents
What stupid logic!
sometimes i feel if im the only customer that knows when the TOS bites me in the *** and theres nothing i can do.
get what you pay for right...........i see your side in it too and appreciate the insight. my mind is being swayed about cf hoods ect online.
get what you pay for right...........i see your side in it too and appreciate the insight. my mind is being swayed about cf hoods ect online.
Originally Posted by JDMFairladyZ33
Can you prove that a meteor didn’t come shooting down from the sky and took out the BAX delivery truck? Seriously man, it’s a waste of time to speculate matters that are a bit of a tangent to the issue at hand.
Registered User
Joined: Oct 2006
Posts: 341
Likes: 0
From: MD
Originally Posted by Brick-Z
What stupid logic!
whats stupid is that people have no idea that in some cases it isn't the retailers fault and that there at the mercy of the vendor to do what is needed I am in the retail business and there are millions of times I can count were I have to wait for piece of product and they promise one date and a month later it comes. People that really know anything about business would understand that
Originally Posted by CUxtopher
not enough, itd be nice to hear a confirmation number or something of the like. Like i said, not going to back either fully until all details are out in the open. If theres a confirmation number that jim has, he can then see if bax went out there and what happened. Theres 4 partys in this story, weve only gotten parts of 2 of them.
Also, gotta watch out on legal terms, will and shall can get you in alot of head ache.
Also, gotta watch out on legal terms, will and shall can get you in alot of head ache.
2/23
Hey, sorry. I got your messages. Next week will be when the pick-up takes place. Im still working with BAX on a price to get it picked up and brought back and a replacement picked up. Sorry, I've been swammped at work and school. I'll try to get a definitive date today.
Jim
OUTCOME: Not call no pick up
2/27
Im working on getting it picked up tomorrow or Thursday. I should know by the end of the day. Thanks !
Jim
OUTCOME: Same story
3/8
Hi, it will be tomorrow or Friday. I'll confirm an exact date by the end of the day. Thanks !
Jim
OUTCOME: Left high and dry yet again
3/14
(ME):
Going on 4 days with no answer from you yet you have time to answer everyones questions in the classifieds... What the hell is going on Jim
(JIM)
Thursday is the lucky day, does that work?
Jim
OUTCOME: Straight up feel like a punk being taken for a ride
Originally Posted by CUxtopher
searched: google video, youtube and googled it. It wasnt on my local news, cnn, cspan, fox news or posted by highwayspeed so its my conclustion it has not happened.
It was a rhetorical question.
Originally Posted by drap660
If you really think BAX was supposed to show up yesterday you are funny... Look at his last 4 attempts to supposedly picking up my hood and giving me the good old run around
2/23
Hey, sorry. I got your messages. Next week will be when the pick-up takes place. Im still working with BAX on a price to get it picked up and brought back and a replacement picked up. Sorry, I've been swammped at work and school. I'll try to get a definitive date today.
Jim
OUTCOME: Not call no pick up
2/27
Im working on getting it picked up tomorrow or Thursday. I should know by the end of the day. Thanks !
Jim
OUTCOME: Same story
3/8
Hi, it will be tomorrow or Friday. I'll confirm an exact date by the end of the day. Thanks !
Jim
OUTCOME: Left high and dry yet again
3/14
(ME):
Going on 4 days with no answer from you yet you have time to answer everyones questions in the classifieds... What the hell is going on Jim
(JIM)
Thursday is the lucky day, does that work?
Jim
OUTCOME: Straight up feel like a punk being taken for a ride
2/23
Hey, sorry. I got your messages. Next week will be when the pick-up takes place. Im still working with BAX on a price to get it picked up and brought back and a replacement picked up. Sorry, I've been swammped at work and school. I'll try to get a definitive date today.
Jim
OUTCOME: Not call no pick up
2/27
Im working on getting it picked up tomorrow or Thursday. I should know by the end of the day. Thanks !
Jim
OUTCOME: Same story
3/8
Hi, it will be tomorrow or Friday. I'll confirm an exact date by the end of the day. Thanks !
Jim
OUTCOME: Left high and dry yet again
3/14
(ME):
Going on 4 days with no answer from you yet you have time to answer everyones questions in the classifieds... What the hell is going on Jim
(JIM)
Thursday is the lucky day, does that work?
Jim
OUTCOME: Straight up feel like a punk being taken for a ride
Originally Posted by 2T350Z
I am in the retail business and there are millions of times I can count were I have to wait for piece of product and they promise one date and a month later it comes.
1=Shame on you.
2=Shame on me.
3=Sombody's gonna end up street grease.
Registered User
Joined: May 2004
Posts: 14,313
Likes: 0
From: USA
Very simple...
Carbon knows too well what has occurred in the past concerning Drap and the hood.
Carbon NEEDS to keep in constant contact with both Drap and the other company/s involved.
Drap should not be waiting this long to have the hood replaced.
The quicker that this mess is cleaned up, the sooner Carbon's business image will be restored.
Carbon knows too well what has occurred in the past concerning Drap and the hood.
Carbon NEEDS to keep in constant contact with both Drap and the other company/s involved.
Drap should not be waiting this long to have the hood replaced.
The quicker that this mess is cleaned up, the sooner Carbon's business image will be restored.
Registered User
Joined: Oct 2006
Posts: 341
Likes: 0
From: MD
Originally Posted by gothchick
Millions, huh? You can count that many? You got me then, my counting ability stops at 3.
1=Shame on you.
2=Shame on me.
3=Sombody's gonna end up street grease.
1=Shame on you.
2=Shame on me.
3=Sombody's gonna end up street grease.