about the 3 days: Dont give anyone a chance to install and ride around with the hood, causing possible damage and then trying to return.

What you need to explain is what happened when the hood was received from bax, i dont know the defect you have, but was it possibly casued by shipping? How was the packaging? When someone signed for it, did they look for damage while the carrier was there?

as far as sending out a new hood? Sure why not, let someone have 2 hoods for the price of one and wait and see if seibon/bax global will refund for the 1st hood or not. What happens if the customer doesnt ever let baxglobal get the hood back? What happens if sebion or bax denies the claim? Hes then out of a hood and the customer will likely disappear from the forums with no accountability. As a sponsor with a website (or two ) he has accountability and wont just disappear.

 

I cannot believe all of this thats going on, just for a hood. Im actually getting ready to purchase a new bumper for my Z, but now im hesitant to actually buy anything online.

 

hence the self centered youth that are growing up nowadays. They dont give a crap about no one except themselves. Business are run by methods that dont always cater to every customers problem. What you dont get is that upon purchase you agree to terms and conditions. Its part of the sale! Granted, it is good customer service to help the customer as best as you can. Also, you cant just let customers openly return items. The customer needs to know what hes buying and what can be expected with such an item.


The bad pr is pointless, lets just see how much ish we can smear!


Again, id like to know what the damagee, defect ect is...itd reall help in my conclusion. If its fault of bax then its their issue with you. If its a defect in manufacturing then its btw you, carbon and seibon. Carbon is just a middle man btw you a customer and a large corporation, keep that in mind.

its like buying a replica and expecting 100% fitment...not gonna happen.

 

Ok first off if you havent delt with Jim before. I dont see how you can post any opinions about his service. Secondly I believe whole hearly that Jim is a very good guy that is dealing with a very sh!tty vendor. I had placed an order with him a couple months ago ~1600 dollars worth, but ended up canceling due to me getting the run around. NOT BECAUSE of Jim, but because of SEIBON and thier worthless REPS that lie to Jim about when parts are coming in. Seriously SEIBON's service is horrible. Jim I give you an A+ dude you were nothing but good to me and you stayed in contact basically everyday for 30 days straight. CALLING HIM A SCAMMER IS COMPLETLY UNFOUNDED.

 

You obviously havent read the original thread...

https://my350z.com/forum/2003-2009-nissan-350z/250727-carbonltd-jim-scams-another-one-of-us.html

See the first few pages with pics and videos... The hood looked fine when unpackaged (it is not a shipping issue)... I simply Layed it on the car and took it off imidiately the same day it was recieved... I called jim right away and he said that there was no problem and that he would get me a new hood... And this is not the first TS hood with this type of issue ... There was another member on this site that had the same identical problem...

https://my350z.com/forum/showthread.php?t=250727

 

^^I believe I posted in that thread

 

Yes, thats right. I was going above and beyond trying to help you get this hood picked up. Seibon IS handling your return shipping. I am caling BAX almost daily to get it figured out. Dont put words in other members mouths about how they perceive me. I have 45 positive feedbacks and 1 negative on this site. I have 200+ positive and 1 negative on all my sites combined.

 

Jim not getting the parts from Seibon due to Seibon giving him the run around is one thing... But he even said he has the new hood sitting there taking up space... Which doesnt make any sense, because he is also saying that Seibon must recieve the defective hood before they can release a new one... So he is holding a hood for me and Seibon is also sending me a hood???? This doesnt add up... Im being taken for a ride and I dont like it....

 

i was talking to CUXTOPHER

 

ok, its an issue with you, him and SEIBON! who do you think is holding the situation?

you: no
jim: doubtful
SEIBON: Yes

I think you should deal with this in private, sure its been a long wait but i doubt its jims fault. He may not have made you a #1 priority but he hasnt completly dropped the ball either.

So, what happened thursday? Did bax stop buy and see the hood still on th car? Is it boxed ready to go? Was anybody home to turn over the hood?

 

Listen I would be upset too and I dont blame you at all for that.

 

Whats not to understand ? Let me try to break it down even further for you...

Seibon receives defective hood
Seibon inspects defective hood to make sure it wasn't shipping/install error that caused the damage
Seibon then tells me its ok to send out a new hood.

 

So on 2/20 you said

4. The OP hood is being covered under Seibon warranty and is being picked up within a few days (working out the details with the carrier and Seibon).

A few days has turned into a month... And its been 2 and a half months since I reported the issue...

 

no **** i hadnt read the original thread, that why i kept saying that id like to hear the original story(didnt feel like searching for a thread that may have disappeared), i thought i made that clear from the get go?

notice i skimmed it now and came to a conclusion, its seibon causing the trouble.

but you better be ready to answer questions too, have you done your part to get the hood back?

 

seems logical too me....not alot of fun to be had there, but thats the risk you took ordering a large manufactured piece site unseen. maybe you could goto a tuner shop and pay upwards 800 for the hood but youll see it in person and know what your getting. pay to play, choose not to pay then playing isnt as fun becuase work may be involved.

 

I have done everything i have been told to do... And I had posted a link to the old thread in my first post... i guess you missed that

 

EXACTLY!!! This process would actually be faster if Seibon was like most large companys that actually send reps out in the field to inspect problems. Seibon moves like **** I have first hand experience with that and thats the problem not Jim

 

Please excuse my ignorance in this situation, (I'm not being a smart @ss) but why can't the customer just buy CF parts directly from Seibon, VIS, Top Secret, Carbon Creations, etc and skip this 3rd party mess altogether? I bought my Nismo CF parts through the Nissan dealership...

 

You seem to be the only one to think like that... I have ordered many parts for my car, boat , 4 wheelers and jetskis and any time I get a defective part (and trust me we are talking big money parts, over a thousand) I have been able to return with no issues

 

Sorry, but this doesn't make any sense at all. Whether it is CarbonLTD or a local "tuner shop", makes no difference as far as getting a good part. You don't pay more to get a hood without defects.