I think Ive been SCREWED!! (please read)
08-28-2002, 05:17 PM
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Then why does it seem like they dont give a Flying F-uck at this dealer. THEY KNOW im talking to NNA and dont seem to give one crap. HAHAH. Oh god, i hope this hits the fan for them.
08-28-2002, 06:20 PM
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Mark ups seem to be a fact of life here in SoCal. I went to the dealer to pick up some parts for my race car. He tells me that they had a Z in stock. So I go to look at it and it is a fully optioned (sans Nav) automatic Touring model. The price was 32K. But the dealer add some ugly chrome 18 inch rims and tires costing 8K and then added a 2K market adjustment. The freeking thing now costs 42K. Yikes!!! No thanks, I will wait.
08-28-2002, 06:36 PM
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Jeesh
Of course , that is expected of cars on the lot. Were talking about a PREORDER though. Nissan was told NOT to do what they are doing. Oh well.
42 is still high for a Z though
42 is still high for a Z though
11-03-2002, 09:27 AM
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Re: THE TRUTH ABOUT PAINT PROTECTION
Originally posted by krinkov
"Perma Plate" and it cost about 5-10 bucks per application and the detailer did it in about an hour. Total cost to dealer 30-40 bucks, cost to you 500-600 bucks
"Perma Plate" and it cost about 5-10 bucks per application and the detailer did it in about an hour. Total cost to dealer 30-40 bucks, cost to you 500-600 bucks
Again Thanks this board has provided me with so much information. I really appreciate all the people who are contribution valuable information for new Z buyers.
11-03-2002, 11:32 AM
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I apologize for not reading all 4 pages of this thread, but I've been having dealer probs, too, so I feel I should respond in earnest.
My problems have been too numerous to list with dishonesty and BS from dealers so far. I think you should call NNA and tell them your concerns. I was lied to by a dealer about splash guards being a mandatory option that I HAD to purchase. Another member got the same BS from a dealer and called NNA. NNA took the dealer's name, salesman's name and manager's name and told this member that what the dealer told him was complete BS and there was NO such mandatory stipulation. A claim number was filed and it can be assumed that NNA will get back to these guys somehow. I think you should do the same thing. So far everyone has reported wonderful dealings with NNA when they have concerns of such matters. Give it a try...
My problems have been too numerous to list with dishonesty and BS from dealers so far. I think you should call NNA and tell them your concerns. I was lied to by a dealer about splash guards being a mandatory option that I HAD to purchase. Another member got the same BS from a dealer and called NNA. NNA took the dealer's name, salesman's name and manager's name and told this member that what the dealer told him was complete BS and there was NO such mandatory stipulation. A claim number was filed and it can be assumed that NNA will get back to these guys somehow. I think you should do the same thing. So far everyone has reported wonderful dealings with NNA when they have concerns of such matters. Give it a try...
11-03-2002, 02:25 PM
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Paid MSRP (S. TX) plus a $399 fee for "Paint/Fabric Protection".
That price included 1-year of free car washes (transferable to another car), plus a 6-pack (12 oz. ea.) of "ResistAll" cleaning &
protection products. Also, no charge for the 7500-mi. oil change.
When I first placed a deposit, I thought this was a rip-off, but bit the bullet anyway, and pre-ordered the car.
Now, reflecting on it, it doesn't seem to be that much of a rip-off.
Anyone priced a full-service car wash lately? My wife's car always needs washing and I'd rather be detailing my Z. "Here's a free car wash card honey, run it thru on your next trip to the super market" - besides, she likes anything that's free (Didn't memtion to her the $399 dealer prep charge).
Also the 6-pack of "Cleaning/Protector/Renewer products would probably run $35 to $40 in an Auto Parts Store.
The 350Z came with a fairly nice "wax" job ("ResistAll" sealant made by CAL-TEX). Doubt it was equivalent to Zaino or Blackfire - and who knows if they sprayed any Scotch-Guard on the seats.
All-in-all, the $399 dealer-prep fee wasn't a total loss, and I'm glad it didn't prevent me from pre-ordering the car. Have been driving it a month now, and loving every minute of it. Just wish it would stop raining, so I could get back on the road - sitting in it with the motor running in the garage (door open) just doesn't get it.
That price included 1-year of free car washes (transferable to another car), plus a 6-pack (12 oz. ea.) of "ResistAll" cleaning &
protection products. Also, no charge for the 7500-mi. oil change.
When I first placed a deposit, I thought this was a rip-off, but bit the bullet anyway, and pre-ordered the car.
Now, reflecting on it, it doesn't seem to be that much of a rip-off.
Anyone priced a full-service car wash lately? My wife's car always needs washing and I'd rather be detailing my Z. "Here's a free car wash card honey, run it thru on your next trip to the super market" - besides, she likes anything that's free (Didn't memtion to her the $399 dealer prep charge).
Also the 6-pack of "Cleaning/Protector/Renewer products would probably run $35 to $40 in an Auto Parts Store.
The 350Z came with a fairly nice "wax" job ("ResistAll" sealant made by CAL-TEX). Doubt it was equivalent to Zaino or Blackfire - and who knows if they sprayed any Scotch-Guard on the seats.
All-in-all, the $399 dealer-prep fee wasn't a total loss, and I'm glad it didn't prevent me from pre-ordering the car. Have been driving it a month now, and loving every minute of it. Just wish it would stop raining, so I could get back on the road - sitting in it with the motor running in the garage (door open) just doesn't get it.
11-05-2002, 03:30 PM
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$5000 over MSRP??
A few weeks ago I went into my local Dealer in Charlottesville, Colonial Nissan. I put a $500 refundable deposit on a Performance model that they were going to get in December which had the exact options that I wanted. They were charging $5000 over MSRP but because I was a "local" they were going to give me a $2500 break(?). This was about the time that I discovered this forum. After reading alot of posts I realized, which I should have all along, that "this is just a car" and there is no reason to pay over MSRP. So, I left the deposit with the original Dealer "just in case" and I started looking around at other local Dealers. I found Sheehey in Manassas that was charging $200 under MSRP and I started an order. I called my local dealer to let them know that I wanted my deposit back and I am ordering from a competitor. They immediately wanted to know where I was getting the car.
I went to pick up my check tonight and the Nissan Sales Manager, who wasn't involved until this point, as much as told me that "yea they will sell it at that price but, they are going to tack alot of other items onto the car that you did not order and claim that these are required". They even showed me a Touring model that they had (w/o Nav or Rays) that they had for $40,000 as if I would be ga-ga and forget the markup.
I was very disappointed that even after I went in they didn't even offer me as much as $1 break considering I have bought a new car from them before. I am not in sales but, I would have thought that repeat business is what every Dealer strives for. One thing that I am certain of is that I will never buy another vehicle from Colonial Nissan in Charlottesville and I hope that others realize that a $5000 "Price Adjustment" will not be accepted.
I went to pick up my check tonight and the Nissan Sales Manager, who wasn't involved until this point, as much as told me that "yea they will sell it at that price but, they are going to tack alot of other items onto the car that you did not order and claim that these are required". They even showed me a Touring model that they had (w/o Nav or Rays) that they had for $40,000 as if I would be ga-ga and forget the markup.
I was very disappointed that even after I went in they didn't even offer me as much as $1 break considering I have bought a new car from them before. I am not in sales but, I would have thought that repeat business is what every Dealer strives for. One thing that I am certain of is that I will never buy another vehicle from Colonial Nissan in Charlottesville and I hope that others realize that a $5000 "Price Adjustment" will not be accepted.
11-05-2002, 04:44 PM
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i got mine at Peachtree Nissan (part of United Auto Group) at MSRP. when i went in, the car had just come in and it was in the workshop getting what looked to me like a VERY light coat of wax...was told that it was paint protector. I told them it looked like a bad wax job and refused to pay...then they told me every dealer is charging for this. Told them then i wont be driving a nissan and started to walk out at which point the sales manager offered the car at msrp.
Absolutely refuse to pay that charge; but be prepared to walk away. From what I saw it took the guy about 30 minutes for the whole process so the dealerships dont have too much money into this...i.e. all profit. If the dealership is not happy with a markup suggested by the manufacturer, you might want to ask yourself if you really want to do business with them over the long run.
Absolutely refuse to pay that charge; but be prepared to walk away. From what I saw it took the guy about 30 minutes for the whole process so the dealerships dont have too much money into this...i.e. all profit. If the dealership is not happy with a markup suggested by the manufacturer, you might want to ask yourself if you really want to do business with them over the long run.
11-05-2002, 04:52 PM
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Team nissan is part of autonation. If you are set on buying from them, you might have better luck going to the regional manager for autonation than thru nissan na.
I had a prob with my 2001 M3 purchased from a large rollup dealership and the resolution came not from BMWNA but from corporate at the dealership. That's one good thing about buying from a large company, there's always someone higher you can talk to.
i suggest you go to their website; seek out the investor relations section. find the people in charge at investor relations and email all of them with your dissatisfaction with their practices. the investor relations is very accessible to the public and they have a fairly straight line to the executive management.
good luck
I had a prob with my 2001 M3 purchased from a large rollup dealership and the resolution came not from BMWNA but from corporate at the dealership. That's one good thing about buying from a large company, there's always someone higher you can talk to.
i suggest you go to their website; seek out the investor relations section. find the people in charge at investor relations and email all of them with your dissatisfaction with their practices. the investor relations is very accessible to the public and they have a fairly straight line to the executive management.
good luck
11-05-2002, 05:54 PM
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Re: I think Ive been SCREWED!! (please read)
Originally posted by wadd3456
Well 3 or so weeks ago I took over a pre-order for a Performance Blue with some options.
We did the order form over the phone, he said what features it had, and then told me it was 32700. This I said "was 1000 MORE then msrp" He goes "you may be right, we will work it out later."
This is not really a GOOD idea in my mind, but he seemed nice enough.
Went in today, talked to the salesman(really nice guy) and asked what the 1000 was for. Asked if we could get the paper work straight now.
He didnt know what it was for so he asked hte manager. I handed him NISSAN's printout for the car and he goes....uhhh its for paint protection.
Dont get me wrong, but they ALL come with that. He said they do! So why am I getting charged for it? He claimed every car on the lot had it....is he implying EVERY car is 1000 more then it should be? Not only that, but NO WHERE on my sheet does it say "paint protection" as an allegid FEATURE.
THen he said they DO THE PAINT PROTECTION on the lot when they get there. I said "THEN DONT DO IT!" Manager said they cant do it, its not policy......"YOUR WELCOME TO TAKE YOUR DEPOSIT BACK AND GO ELSEWHERE!!"
WTF is this. Please tell me im not going insane here. Did you ALL pay 1000 over MSRP for some bogus paint charge? Shoot, they dont even have the facilities to DO ANY paint protection there haha.
PLEASE PLEASE respond. I dont know if I can drop out and wait 6 freekin months for a car i was GOING to have in late OCT!
Thanks
Scott
Well 3 or so weeks ago I took over a pre-order for a Performance Blue with some options.
We did the order form over the phone, he said what features it had, and then told me it was 32700. This I said "was 1000 MORE then msrp" He goes "you may be right, we will work it out later."
This is not really a GOOD idea in my mind, but he seemed nice enough.
Went in today, talked to the salesman(really nice guy) and asked what the 1000 was for. Asked if we could get the paper work straight now.
He didnt know what it was for so he asked hte manager. I handed him NISSAN's printout for the car and he goes....uhhh its for paint protection.
Dont get me wrong, but they ALL come with that. He said they do! So why am I getting charged for it? He claimed every car on the lot had it....is he implying EVERY car is 1000 more then it should be? Not only that, but NO WHERE on my sheet does it say "paint protection" as an allegid FEATURE.
THen he said they DO THE PAINT PROTECTION on the lot when they get there. I said "THEN DONT DO IT!" Manager said they cant do it, its not policy......"YOUR WELCOME TO TAKE YOUR DEPOSIT BACK AND GO ELSEWHERE!!"
WTF is this. Please tell me im not going insane here. Did you ALL pay 1000 over MSRP for some bogus paint charge? Shoot, they dont even have the facilities to DO ANY paint protection there haha.
PLEASE PLEASE respond. I dont know if I can drop out and wait 6 freekin months for a car i was GOING to have in late OCT!
Thanks
Scott
As for your $1K over MSRP, its your call if you can't find a comparable car w/all the options you want and don't want to wait, you can only try to get part of it taken off. After 7 months and 26 days of waiting, I didn't fight over the PDI and Documents charge, $299 and $99, I just told my salesman it was too much and they had to take some off. My salesman came back with $100 removed and I wasn't interested in fighting over $299 after waiting so long and the car was perfect, no front tag and no dealer's logo on the back, just like I told them.
Get them to take off some of the wax job(call it that to the salesman's face) and when your consumer survey comes, give them the worst evals you can along with your complaint to NNA, if you decide to do that as well.
Good luck, the car is worth walking over hot coals for, but paying $1000 for nothing more than a wax job is insulting to you as a customer. Early in the preorder process, some of our members complained to Nissan about deaer markups of $2,3 and 5000 and Nissan got some of the dealers to return the markup. Unfortunately, you are not the original orderer, so you are in a gray area now that the preorder process is over.
Boomer
11-05-2002, 08:48 PM
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Haggle..
I just bought my 2003 Silverstone Enthusiast without a pre-order. It took some haggling and deliberating but after 3 days they cave and called me back. Actually maybe I cave and just bought the car. Here is what I got...
2003 Silverstone Enthusiast
Side curtain air bags
Floor Mat
Trunk Mat
@MSRP
Also bought Lo-Jack since my integ was stolen and I feel a little more confident in some sort of vehicle recovery system. (about $700)
They wouldn't remove the wax since it is supposedly on the car already. So all I can do was to ask them to lower the fee for the cheap wax to $385 but at the same time throw in the First aid Kit and Roadside Kit. (Roughly $158 @ $79 each) for free. So the wax would have cost me approximately $230. I hate to pay this wax (in other word profit) but I say without a pre-order I did pretty well. What do you guys think, does this sound reasonable?
I guess I would have to agree with FrankATL in that if you can't get the break definitely be ready to walk out and find another dealership.
2003 Silverstone Enthusiast
Side curtain air bags
Floor Mat
Trunk Mat
@MSRP
Also bought Lo-Jack since my integ was stolen and I feel a little more confident in some sort of vehicle recovery system. (about $700)
They wouldn't remove the wax since it is supposedly on the car already. So all I can do was to ask them to lower the fee for the cheap wax to $385 but at the same time throw in the First aid Kit and Roadside Kit. (Roughly $158 @ $79 each) for free. So the wax would have cost me approximately $230. I hate to pay this wax (in other word profit) but I say without a pre-order I did pretty well. What do you guys think, does this sound reasonable?
I guess I would have to agree with FrankATL in that if you can't get the break definitely be ready to walk out and find another dealership.
Last edited by 350Now; 11-05-2002 at 08:53 PM.
11-06-2002, 10:14 AM
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The first Stealer I went to had a $10,000.00 "Market Adjustment" add on, they didn't even try to hide the huge mark-up. I walked out.
I eventually found a dealer that let me order one for exactly MSRP, but I have to wait till it's delivered. It's all a matter of what you want.
PS I'm confused on the original post, you say you are getting screwed on a pre-order take over, but you post pics of an already modified Brickyard with aftermarket leather
Are you getting two? What deal did you get on the first?
I eventually found a dealer that let me order one for exactly MSRP, but I have to wait till it's delivered. It's all a matter of what you want.
PS I'm confused on the original post, you say you are getting screwed on a pre-order take over, but you post pics of an already modified Brickyard with aftermarket leather
Are you getting two? What deal did you get on the first?
11-15-2002, 06:45 AM
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I did it
I bought the paint protectant from the dealer b/c its the way they make their money on a strict MSRP car. Plus mine has a lifetime guarantee! If something like bird crap or sap cannot be removed they will send someone to my location and get it off and re do the treatment. If it cannot come off they will repaint! Over 60 months $1000.00 is $16.66 per month.
11-15-2002, 06:51 AM
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Re: I did it
Originally posted by ScottC
I bought the paint protectant from the dealer b/c its the way they make their money on a strict MSRP car. Plus mine has a lifetime guarantee! If something like bird crap or sap cannot be removed they will send someone to my location and get it off and re do the treatment. If it cannot come off they will repaint! Over 60 months $1000.00 is $16.66 per month.
I bought the paint protectant from the dealer b/c its the way they make their money on a strict MSRP car. Plus mine has a lifetime guarantee! If something like bird crap or sap cannot be removed they will send someone to my location and get it off and re do the treatment. If it cannot come off they will repaint! Over 60 months $1000.00 is $16.66 per month.
WayneTN
11-15-2002, 07:14 AM
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Re: I did it
Originally posted by ScottC
I bought the paint protectant from the dealer b/c its the way they make their money on a strict MSRP car. Plus mine has a lifetime guarantee! If something like bird crap or sap cannot be removed they will send someone to my location and get it off and re do the treatment. If it cannot come off they will repaint! Over 60 months $1000.00 is $16.66 per month.
I bought the paint protectant from the dealer b/c its the way they make their money on a strict MSRP car. Plus mine has a lifetime guarantee! If something like bird crap or sap cannot be removed they will send someone to my location and get it off and re do the treatment. If it cannot come off they will repaint! Over 60 months $1000.00 is $16.66 per month.
11-15-2002, 10:55 AM
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ha, if i was you just forget it, i would spend that 1000 elsewhere... wait 6months or however the wait is... spend the 1000 on an exhaust or something..
11-15-2002, 12:08 PM
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I agree, this forum has been an invaluable resource for me.
As for this thread, I totally feel your pain. I was discreetly charged a 3 grand mark-up at the last minute after I was initially promised that I would get the car at MSRP. (I thought verbal contracts were binding!!)
After some thought, I have decided to take action (even if I never see that $ again, it'll be worth my time because it's just WRONG!!!) I will also file a formal complaint with NNA (written and verbal) and see what happens... Any other suggestions?
BTW, if you live in Southern California, let me save you some time: AVOID CERRITOS NISSAN!!!!!! AVOID CERRITOS NISSAN!!!!!! THEY BLATANTLY LIED TO ME!!! The sales manager was dishonest with me!!
Let's not sit still for this CRAP!
P.S. AVOID CERRITOS NISSAN!!!!!!!!!
As for this thread, I totally feel your pain. I was discreetly charged a 3 grand mark-up at the last minute after I was initially promised that I would get the car at MSRP. (I thought verbal contracts were binding!!)
After some thought, I have decided to take action (even if I never see that $ again, it'll be worth my time because it's just WRONG!!!) I will also file a formal complaint with NNA (written and verbal) and see what happens... Any other suggestions?
BTW, if you live in Southern California, let me save you some time: AVOID CERRITOS NISSAN!!!!!! AVOID CERRITOS NISSAN!!!!!! THEY BLATANTLY LIED TO ME!!! The sales manager was dishonest with me!!
Let's not sit still for this CRAP!
P.S. AVOID CERRITOS NISSAN!!!!!!!!!
11-15-2002, 12:33 PM
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See this post in the detail forum about "paint sealant".
https://my350z.com/forum/showthread....threadid=11169
https://my350z.com/forum/showthread....threadid=11169