Anyone considering StopTech's please read
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Anyone considering StopTech's please read
It has been brought to my attention that Hopup Racing has been giving lowball quotes out on our brake kits. I want to be very clear that Hopup Racing is NOT an authorized StopTech reseller. Any products bought through them will NOT receive any technical or warranty support by StopTech. Essentially, if you have any problems, questions, etc., you will be completely on your own. My advice: stick with an authorized reseller with a good reputation. A number of them frequent this board. Thanks.
#3
Re: Anyone considering StopTech's please read
Is there any other way to brake in the Kit aside from doing that 60-10mph cycle....What If I get a speeding ticket on a residential area. Are you gonna be responsible for it?!?!?!?...lol!! j/k but, For reals though..I am loving your product..attached is a pix of my IP sedan with the 13.1" front kit. BTW, are they gonna come out with the rear 13.1" kit anytime soon?
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That's a shame as Hop Up tends to give EXCEPTIONAL service...
Maybe you guys need to make sure they are authorized, as many of us tend to make purchases through them.
Maybe you guys need to make sure they are authorized, as many of us tend to make purchases through them.
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Re: Anyone considering StopTech's please read
Originally posted by J Ritt
It has been brought to my attention that Hopup Racing has been giving lowball quotes out on our brake kits. I want to be very clear that Hopup Racing is NOT an authorized StopTech reseller. Any products bought through them will NOT receive any technical or warranty support by StopTech. Essentially, if you have any problems, questions, etc., you will be completely on your own. My advice: stick with an authorized reseller with a good reputation. A number of them frequent this board. Thanks.
It has been brought to my attention that Hopup Racing has been giving lowball quotes out on our brake kits. I want to be very clear that Hopup Racing is NOT an authorized StopTech reseller. Any products bought through them will NOT receive any technical or warranty support by StopTech. Essentially, if you have any problems, questions, etc., you will be completely on your own. My advice: stick with an authorized reseller with a good reputation. A number of them frequent this board. Thanks.
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I'll clear a few things up for you guys.
1. I was contacted by multiple individuals claiming that Hopup is heavily discounting our prices. These prices are posted on their website. The individuals who contacted me wanted to know whether the deal is legit or not.
At this point, the deal is not legit. Our policy is that our resellers are not allowed to advertise below list price. Hopup is in violation of this policy. They are also using artwork and logos of ours on their website without permission. This is a copyright violation. I contacted them a month ago, and notified them that they are in violation of our policies. I also offered them a chance to discuss becoming an authorized reseller. They did nothing about it. I called them again yeseterday, and I haven't heard anything back from them. Basically, they are ignoring my offers to discuss becoming a reseller. I have no idea how they treat their customers, and I have nothing against them personally. They may be the best reseller in the world, but I won't know that until they are qualified as a reseller. Until that time, I'm trying to protect my end users (you guys) and my authorized resellers. I don't want someone to buy our product from an unauthorized channel, have a random problem, and blame us for not helping them. This does and has happened in the past. It sucks for us, and it sucks even more for the end user who is essentially rendered helpless. Also, it's not fair to our current resellers to have someone 'whoring out' our product at a cheap price. It takes away from our current resellers' ability to make a sale in the market, based on the other services that they can provide. We do not want our product sold on price. We want quality resellers that can install and educate people about our products, provide technical assistance, etc.
2. Hopup is able to buy from any of our current authorized resellers without our knowledge. That's how they can get our product.
Thanks for the compliments on our products!
As I said, I don't have anything against them personally. Our policies are being violated, and it's my job to enforce those policies. Being a long time member of this community, I just don't want anyone getting screwed...bottom line...get it?
1. I was contacted by multiple individuals claiming that Hopup is heavily discounting our prices. These prices are posted on their website. The individuals who contacted me wanted to know whether the deal is legit or not.
At this point, the deal is not legit. Our policy is that our resellers are not allowed to advertise below list price. Hopup is in violation of this policy. They are also using artwork and logos of ours on their website without permission. This is a copyright violation. I contacted them a month ago, and notified them that they are in violation of our policies. I also offered them a chance to discuss becoming an authorized reseller. They did nothing about it. I called them again yeseterday, and I haven't heard anything back from them. Basically, they are ignoring my offers to discuss becoming a reseller. I have no idea how they treat their customers, and I have nothing against them personally. They may be the best reseller in the world, but I won't know that until they are qualified as a reseller. Until that time, I'm trying to protect my end users (you guys) and my authorized resellers. I don't want someone to buy our product from an unauthorized channel, have a random problem, and blame us for not helping them. This does and has happened in the past. It sucks for us, and it sucks even more for the end user who is essentially rendered helpless. Also, it's not fair to our current resellers to have someone 'whoring out' our product at a cheap price. It takes away from our current resellers' ability to make a sale in the market, based on the other services that they can provide. We do not want our product sold on price. We want quality resellers that can install and educate people about our products, provide technical assistance, etc.
2. Hopup is able to buy from any of our current authorized resellers without our knowledge. That's how they can get our product.
Thanks for the compliments on our products!
As I said, I don't have anything against them personally. Our policies are being violated, and it's my job to enforce those policies. Being a long time member of this community, I just don't want anyone getting screwed...bottom line...get it?
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Originally posted by SlamMan
What exactly is the point of not allowing your "authorized" dealers to sell below list?
What exactly is the point of not allowing your "authorized" dealers to sell below list?
And even so, StopTech's tech support is worth every penny. I can't tell you how much time they've taken to answer every one of my nit-picky questions before, during, and after the sale.
Last edited by GaryM05; 07-07-2004 at 09:06 PM.
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Damn, I hate it when a manufacturer imposes this kind of a policy on a reseller. To me, it's nothing but price fixing. Let the reseller and the market determine the price, not the manufacturer. When I see this kind of stuff, I try and boycott the product. JMO.
Lou
Lou
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I don't think the problem is that they are discounting the brake kits. The problem is that they are advertising the discounted price. If you advertise the discounted price, you will steal the customers from businesses that don't advertise the discounts. I don't think the price sold to the consumer really matters as long as Stoptech gets paid for their kits. I think Stoptech just wants all there resellers to have a fair shot at selling their products.
Also, since Hopup is not a reseller you don't know how they got the Stoptech products in the first place. They could be used brake kits that are cleaned up and resold to their customers.
Also, since Hopup is not a reseller you don't know how they got the Stoptech products in the first place. They could be used brake kits that are cleaned up and resold to their customers.
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Originally posted by stx
I don't think the problem is that they are discounting the brake kits. The problem is that they are advertising the discounted price. If you advertise the discounted price, you will steal the customers from businesses that don't advertise the discounts. I don't think the price sold to the consumer really matters as long as Stoptech gets paid for their kits. I think Stoptech just wants all there resellers to have a fair shot at selling their products.
Also, since Hopup is not a reseller you don't know how they got the Stoptech products in the first place. They could be used brake kits that are cleaned up and resold to their customers.
I don't think the problem is that they are discounting the brake kits. The problem is that they are advertising the discounted price. If you advertise the discounted price, you will steal the customers from businesses that don't advertise the discounts. I don't think the price sold to the consumer really matters as long as Stoptech gets paid for their kits. I think Stoptech just wants all there resellers to have a fair shot at selling their products.
Also, since Hopup is not a reseller you don't know how they got the Stoptech products in the first place. They could be used brake kits that are cleaned up and resold to their customers.
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Originally posted by stx
I don't think the problem is that they are discounting the brake kits. The problem is that they are advertising the discounted price. If you advertise the discounted price, you will steal the customers from businesses that don't advertise the discounts. I don't think the price sold to the consumer really matters as long as Stoptech gets paid for their kits. I think Stoptech just wants all there resellers to have a fair shot at selling their products.
Also, since Hopup is not a reseller you don't know how they got the Stoptech products in the first place. They could be used brake kits that are cleaned up and resold to their customers.
I don't think the problem is that they are discounting the brake kits. The problem is that they are advertising the discounted price. If you advertise the discounted price, you will steal the customers from businesses that don't advertise the discounts. I don't think the price sold to the consumer really matters as long as Stoptech gets paid for their kits. I think Stoptech just wants all there resellers to have a fair shot at selling their products.
Also, since Hopup is not a reseller you don't know how they got the Stoptech products in the first place. They could be used brake kits that are cleaned up and resold to their customers.
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Originally posted by Road Warrior
i call that a good deal....same product at a lower price....i think stoptech wants to make more money and thats why they care so much. stoptech should stand behind their product no matter who sells it or at what price...if hopup is buying from stoptech authorized resellers than the customer should be able to go through hopup for the warranty
i call that a good deal....same product at a lower price....i think stoptech wants to make more money and thats why they care so much. stoptech should stand behind their product no matter who sells it or at what price...if hopup is buying from stoptech authorized resellers than the customer should be able to go through hopup for the warranty
In my recent transactions and conversations with Hopup I can pretty much assure you that they are not selling used parts. I got the cheapest price I could find on my springs and sways and both of those were next day aired from the B&G office in San Diego and from Hotchkis direct.