M1 Auto FTMFGDL!
06-10-2009, 04:38 AM
#61
like ive told everyone before, im not here to steal or scam anyone. i need people to understand how many parts are painted on a daily basis on top of running a body shop, it gets ridiculous. I may take time to get your parts out but please understand im not here to take anyones money and not deliver
06-10-2009, 09:56 AM
#63
I don't think you guys are trying to scam anyone. I have not ordered anything from you yet but I would soon. I have read a lot about you and generally they are good things. The PROBLEM is organization. Lets say you guys are backed up. Then someone calls to place an order. You should be able to look at your schedule and estimate how soon you can make that order. As long as you make the buyer aware that the order would be shipped within XX week(s) and they aggree, they would be OK. What people get upset about is giving them a week and they have to wait 3 weeks. You would be upset too and that is justified. Get a lot more organized and keep up the good work.
06-10-2009, 05:36 PM
#65
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Im in customer service myself and when customers order anything with me, I'm always following up with any delays, orders on hold etc.. because I've seen when a associate does not follow up, the customer comes in a fiery and raises hell and its not pretty
So what about ordering kits from vendors that advertise like in the magzines? Are they trustworthly?
So what about ordering kits from vendors that advertise like in the magzines? Are they trustworthly?
06-11-2009, 05:09 AM
#67
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Sounds like you guys need to pony up a little cash and purchase some order/inventory software and some smart phones. Every single rep should be able to access every single order at any time on the same system, and also notes attached to that order about how many times a customer has called, complaints, etc.
If, god forbid, you guys actually have such a system and are just too lazy/undisciplined to use it, then find some way to add some accountability to your reps... like start FIRING PEOPLE for such horrible service. It's not like there's a shortage of people needing employment right now.
06-11-2009, 05:24 AM
#68
Really though, I cant even go to a Dodgers game in SF without getting crap let alone Oakland
Easily the most ridiculous excuse I have ever heard from any vendor, anywhere.
Sounds like you guys need to pony up a little cash and purchase some order/inventory software and some smart phones. Every single rep should be able to access every single order at any time on the same system, and also notes attached to that order about how many times a customer has called, complaints, etc.
If, god forbid, you guys actually have such a system and are just too lazy/undisciplined to use it, then find some way to add some accountability to your reps... like start FIRING PEOPLE for such horrible service.
Sounds like you guys need to pony up a little cash and purchase some order/inventory software and some smart phones. Every single rep should be able to access every single order at any time on the same system, and also notes attached to that order about how many times a customer has called, complaints, etc.
If, god forbid, you guys actually have such a system and are just too lazy/undisciplined to use it, then find some way to add some accountability to your reps... like start FIRING PEOPLE for such horrible service.
Its not cheap but it all pays for itself in the long run. Not only does it help track orders and efficiency, it also helps trace back where mistakes were made. Great tools out there just need to know how to use them.
06-11-2009, 11:16 AM
#72
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Great to hear! I don't think they are scamer but they lack in service and product! I bought Amuse front and Side from them and it fits horrible.
Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.
those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine
Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.
those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine
06-11-2009, 11:19 AM
#73
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Great to hear! I don't think they are scamer but they lack in service and product! I bought Amuse front and Side from them and it fits horrible.
Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.
those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine
Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.
those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine
now he has pics posted of what i helped him with
06-11-2009, 11:58 AM
#76
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Great to hear! I don't think they are scamer but they lack in service and product! I bought Amuse front and Side from them and it fits horrible.
Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.
those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine
Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.
those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine
Last edited by krnzzang84; 06-11-2009 at 12:00 PM.
06-11-2009, 12:19 PM
#78
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Easily the most ridiculous excuse I have ever heard from any vendor, anywhere.
Sounds like you guys need to pony up a little cash and purchase some order/inventory software and some smart phones. Every single rep should be able to access every single order at any time on the same system, and also notes attached to that order about how many times a customer has called, complaints, etc.
If, god forbid, you guys actually have such a system and are just too lazy/undisciplined to use it, then find some way to add some accountability to your reps... like start FIRING PEOPLE for such horrible service. It's not like there's a shortage of people needing employment right now.
Sounds like you guys need to pony up a little cash and purchase some order/inventory software and some smart phones. Every single rep should be able to access every single order at any time on the same system, and also notes attached to that order about how many times a customer has called, complaints, etc.
If, god forbid, you guys actually have such a system and are just too lazy/undisciplined to use it, then find some way to add some accountability to your reps... like start FIRING PEOPLE for such horrible service. It's not like there's a shortage of people needing employment right now.
We have the software and I'm speaking for myself. Not the shop. I can't access the Software from my home where I work out of mostly. I drive up the shop 2-3 times a week ( about a 75 mile trip up and 75 mile trip back) Which doesn't matter because its my choice but Like I said Ask the customers I have helped and I know for a fact I have a good Rep with my customers.
06-11-2009, 12:28 PM
#79
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My shop knows how to install after market body kit. No after market kit will fit like OEM. Always here and there it has small error, which body shop have to adjust to car. But man your kit i bought,,,,way off. Just like i mension it above. Would you like a picture of how it is not fitting?? I never got lazy to post it but I am glad to for everyone.
We talked him through everything and here are his Results:
