I don't think you guys are trying to scam anyone. I have not ordered anything from you yet but I would soon. I have read a lot about you and generally they are good things. The PROBLEM is organization. Lets say you guys are backed up. Then someone calls to place an order. You should be able to look at your schedule and estimate how soon you can make that order. As long as you make the buyer aware that the order would be shipped within XX week(s) and they aggree, they would be OK. What people get upset about is giving them a week and they have to wait 3 weeks. You would be upset too and that is justified. Get a lot more organized and keep up the good work.

 

BTW M1,

If you guys need a sales order/shipping coordinator, I might be willing to take a new job. I like where Im @ now but want to move back to L.A. permanently. If the money is right I can start Monday

 

but, they know if they tell the truth that they will have a 50/50 of losing that sale. they would rather kinda lie about ship date, upset the customer but make a sale.

 

troof!

 

Im in customer service myself and when customers order anything with me, I'm always following up with any delays, orders on hold etc.. because I've seen when a associate does not follow up, the customer comes in a fiery and raises hell and its not pretty

So what about ordering kits from vendors that advertise like in the magzines? Are they trustworthly?

 

Then you can rock the LA stuff without getting jumped in the Bay! ahahah

 

Easily the most ridiculous excuse I have ever heard from any vendor, anywhere.

Sounds like you guys need to pony up a little cash and purchase some order/inventory software and some smart phones. Every single rep should be able to access every single order at any time on the same system, and also notes attached to that order about how many times a customer has called, complaints, etc.
If, god forbid, you guys actually have such a system and are just too lazy/undisciplined to use it, then find some way to add some accountability to your reps... like start FIRING PEOPLE for such horrible service. It's not like there's a shortage of people needing employment right now.

 

Really though, I cant even go to a Dodgers game in SF without getting crap let alone Oakland


+1
Its not cheap but it all pays for itself in the long run. Not only does it help track orders and efficiency, it also helps trace back where mistakes were made. Great tools out there just need to know how to use them.

 

hmmmm.. I just ordered an Amuse front painted Carbon Silver 2 weeks ago.... I hope it comes out alright. "cross fingers"

 

i actually hired smileyz33 yesterday to handle the issues stated above. hes doing a great job so far.

 

money is back in my account. situation is over.

 

Great to hear! I don't think they are scamer but they lack in service and product! I bought Amuse front and Side from them and it fits horrible.

Both side of front bumper is short half a inch, driver side headlight has a gap, front really don't line up with hood, both side are short.

those are all fixable and costed me extra $500 to install... now they fit perfect. If it was gonna cost me $500 extra i would just went with shine

 

i had a customer that had the exact same issues stated above and i walked him through the process of how to install. you should have called me
now he has pics posted of what i helped him with

 

glad to hear that man.

 

Happy for you Nexx!.

 

My shop knows how to install after market body kit. No after market kit will fit like OEM. Always here and there it has small error, which body shop have to adjust to car. But man your kit i bought,,,,way off. Just like i mension it above. Would you like a picture of how it is not fitting?? I never got lazy to post it but I am glad to for everyone.

 

15 workers who work other different forums not on My350z.

 

We have the software and I'm speaking for myself. Not the shop. I can't access the Software from my home where I work out of mostly. I drive up the shop 2-3 times a week ( about a 75 mile trip up and 75 mile trip back) Which doesn't matter because its my choice but Like I said Ask the customers I have helped and I know for a fact I have a good Rep with my customers.

 

Hmm... we sold two amuse kits exactly the same kit and we sent them to you both in the same week. He called me on my cell, which I believe i provided to you as well and he also said he had some fitment issues similar to yours, He said he felt the front was short and wasn't fitting right.

We talked him through everything and here are his Results:

 

you cant access the software from home? there are hundred of free/easy to use ways to remotely access a computer. though I guess I wouldn't want to take my work with me if I had a choice about it .. :P