M1 Auto FTMFGDL!
#1
M1 Auto FTMFGDL!
took 3 weeks to get a hood that i was told i would have in less than 1 week. promised a refund on may 21 and it has yet to show up on my account. asked for a copy of the receipt to be faxed and nothing. i file a dispute with my CC company to cover my *** today. this jokers are hilarious. how do you get into the customer service industry and provide zero service. i refrained from slinging out their name until now. i feel like everyone has the right to know what they might expect from M1 if you are doing business with them.
#7
Registered User
iTrader: (21)
It's a shame these items can't be bought in person...
I need to talk to bulletproof about this mastergrade situation. I want a hatch too,
but have hesitated due to the random snafus surrounding their business. Perhaps
BP will be willing to stock the items.
... Peter?
I need to talk to bulletproof about this mastergrade situation. I want a hatch too,
but have hesitated due to the random snafus surrounding their business. Perhaps
BP will be willing to stock the items.
... Peter?
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#14
yep, communication is key. i dont think they are in business trying to rip people off but they do seem to procrastinate quite a bit. if they are too busy, they really should hire more people because the business they lose in this way only comes back to bite them in the butt.
#15
Registered User
iTrader: (34)
Join Date: Mar 2007
Location: oklahoma city
Posts: 7,908
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customer service is the easiest thing in a business. If your upfront and honest most people will cut you slack but if you just dont talk to them you ruin your business. Sorry to hear Nexx i was gonna buy an amuse kit from them in a month or two as well. Will probably go another route now that i hear this. How hard is it to send someone a pm or fax a receipt lol.
#16
customer service is the easiest thing in a business. If your upfront and honest most people will cut you slack but if you just dont talk to them you ruin your business. Sorry to hear Nexx i was gonna buy an amuse kit from them in a month or two as well. Will probably go another route now that i hear this. How hard is it to send someone a pm or fax a receipt lol.
#17
New Member
iTrader: (16)
it adds up. if you don't have someone hired specifically to do your admin work, you can easily spend the better chunk of a day taking care of requests for customers like that. customers get really antsy when they make large purchases (rightfully so). they seem to fail at being open and honest about their work load, sending updates if they have to prioritize something else over other pieces etc, I haven't seen them screw anyone over though. just delays and little communication.
#18
Registered User
iTrader: (21)
sorry to hear that man.
I myself have been going through alot. I finally got my stuff from m1autosport and the front bumper arrived cracked Its a whole new hassle to go and get things straigtened out with the shipped service. I do believe they are not trying to rip people off as you said and im sure its great service but only if you live locally. IF YOU live out of state this Might happen to you...parts taking too long to be delivered, broken deadlines, damaged parts on delivery- seems like you get thrown to the end of the service line. in Nexx's case, seems like you dont your refund
For YOU the READER...If you still dont believe just read my post or search. Better yet, Read any thread from m1 and you will see how other people are also in line to get refunds they are still waiting for.
From now on im just buying locally.
I myself have been going through alot. I finally got my stuff from m1autosport and the front bumper arrived cracked Its a whole new hassle to go and get things straigtened out with the shipped service. I do believe they are not trying to rip people off as you said and im sure its great service but only if you live locally. IF YOU live out of state this Might happen to you...parts taking too long to be delivered, broken deadlines, damaged parts on delivery- seems like you get thrown to the end of the service line. in Nexx's case, seems like you dont your refund
For YOU the READER...If you still dont believe just read my post or search. Better yet, Read any thread from m1 and you will see how other people are also in line to get refunds they are still waiting for.
From now on im just buying locally.
Last edited by Blackheart; 06-08-2009 at 11:54 AM.
#20
Registered User
iTrader: (21)
I got my parts painted and installed but after a few months the rear bumper started to warp all over.
I asked Ken from Shine for some feed back and even sent him quite a few pictures he asked for just to show how the bumper got disformed.
I never heard back from Ken...no calls no pms, no emails.