Sound Performance_not Sound Business

Closed Thread Subscribe

Thread Tools

Search this Thread

Oct 22, 2007 | 07:15 PM

#21

MI 35th

OGPremierMafia

iTrader: (16)

Joined: Feb 2005

Posts: 5,106

Likes: 0

From: Cincinnati OH

forums are great for this reason!

this forum resolved my issue with CVR in a matter of days!

Good job SP.

Oct 22, 2007 | 07:21 PM

#22

G352NV

Registered User

iTrader: (13)

Joined: May 2004

Posts: 2,141

Likes: 0

From: Sac

Thanks SP for not bickering and getting straight to the point. Didnt try and play the blame game, props!

Oct 23, 2007 | 04:14 AM

#23

Reality350

Registered User

iTrader: (25)

Joined: Apr 2006

Posts: 7,059

Likes: 1

From: Toronto, Canada

Quote:

Originally Posted by one350zfan

I laugh at this industry...

^+10000000

And cheers to andy for being so patient, because..

Quote:

Originally Posted by clemlover15

That was back in May and that was the last time the big boss ever spoke to me, he gave me his cell # but never anwsered or returned my phone calls, in fact they never returned my calles or offered any kind off help after that.

^No matter how fast SP resolved this issue (after the thread was posted), it still took many months and avoided msgs to get his refund.
So for that, SP gets a -1000 in CS relations.

Andy, let us know if this did get resolved as fast as promised.

Church

Last edited by Reality350; Oct 23, 2007 at 04:17 AM.

Oct 23, 2007 | 04:29 AM

#24

abui01

New Member

iTrader: (68)

Joined: Oct 2005

Posts: 4,120

Likes: 1

From: McDonalds - NOVA - DC/MD/VA

takes a lot for people to come on and admit their fault in general, +1 for that

Oct 23, 2007 | 04:30 AM

#25

Julian@MRC

Banned

iTrader: (28)

Joined: Dec 2005

Posts: 5,510

Likes: 0

From: Spotswood NJ

resolved,lock thread.

Oct 23, 2007 | 05:11 AM

#26

turismo

Registered User

iTrader: (33)

Joined: Aug 2005

Posts: 8,448

Likes: 0

From: curl lookin boy

That was quick

Oct 23, 2007 | 05:20 AM

#27

synth19

Registered User

iTrader: (11)

Joined: May 2003

Posts: 4,069

Likes: 0

From: Chicago

There are always two sides of the story no matter what one person says. Sounds like this was an in-house/miscommunication issue. I know Chris, and he's probably the nicest guys I've met in the industry. The same opinion is shared by all the local guys who have met Chris and had work done @ SP. Chris is not the type of person who intentionally would do something like this. Anyways, issue resolved and I hope the OP can move on...

Oct 23, 2007 | 05:31 AM

#28

Chris@SP

Sponsor
Sound Performance

Joined: Sep 2006

Posts: 301

Likes: 0

From: Bensenville, IL

Thanks Ginash, Charlie, and to others for the positive feedback. I've been on the other side of the table as a customer and the reason I bought half of SP was to be able to try and bring some of my beliefs to larry and I's business practices.

There is no excuse as to the length of time it took to get Andy a refund, as for call to my cell phone, in the last few months I have not received any from him or the tuner. Larry and I spend hours on the phone with the tuner to try and figure out what the issue was, and I think there was a breakdown, so I'll accept part of the blame there. Nonetheless, I'm resolving this like I usually do. We've been around for 18years for a reason, we stand behind ANYTHING we do.

If anyone has any concerns at all please feel free to contact me on my cell phone 630-439-6500. I take my business personally and don't want any unresolved issues to linger.

Chris