interesting bad built motor thread on G35driver.......
As i said.. isn't that the same with the turbo kit?
the point is Rome went 1 place for all his stuff.. he has 1 single point of contact.. if GTM wasn't on the boards Rome wouldn't have had any contact with GTM at all..
if something goes wrong with your turbo.. who do you go to? the Greddy Authorize Dealer or Greddy? something wrong with your F-Con... you go to HKS or your Authorize Dealer? You guys keep forgetting almost all the aftermarket parts in your car is from another manufacturer.. GTM just happens to be on the board.. and Rome knows Sam... the fact Rome bought his motor from MRC and not GTM directly means he really shouldn't even have been speaking to GTM
the point is Rome went 1 place for all his stuff.. he has 1 single point of contact.. if GTM wasn't on the boards Rome wouldn't have had any contact with GTM at all..
if something goes wrong with your turbo.. who do you go to? the Greddy Authorize Dealer or Greddy? something wrong with your F-Con... you go to HKS or your Authorize Dealer? You guys keep forgetting almost all the aftermarket parts in your car is from another manufacturer.. GTM just happens to be on the board.. and Rome knows Sam... the fact Rome bought his motor from MRC and not GTM directly means he really shouldn't even have been speaking to GTM
Plain and simple.....when I say one shop, I mean that the motor was assembled and installed at that shop, turbo kit purchased and installed at that shop, and the tune done at that shop.
Edit.... After reading a couple of posts after Doug's I definitely see his point. I still think that the best approach is to go with a shop that builds there engines in house, but when I look at the Cosworth example brought up, Doug is right when he says that most other engine builders are not on the forums which is why we could not have direct contact. So when you think about it like that.....you basically did do everything at one shop. If there was an issue with the motor, you would go back to the shop that did your install and tune and they would contact the manufacturer.
Last edited by mforrest100; Oct 30, 2008 at 10:07 PM.
I wonder if there was any progress today on getting this worked out/resolved to get r0mey back on the road with a healthy motor ASAP. I just hope some pride gets swallowed and they don't dick around getting this resolved for him.
Any update for us r0me?
Any update for us r0me?
Last edited by RudeG_v2.0; Oct 30, 2008 at 10:27 PM.
I brought up warranty questions in the G35driver thread and I was labeled as a "biased a-hole with an ajenda" and was told to stfu.
However, the reality is that when businesses do business with other businesses warranty contracts are VERY important as the goal is to make and keep customers happy and to prevent things like this from happening. As far as I could tell there was no warranty contract between the two shops, and no one ever posted the extent of the "warranty" beyond the post by Sam that stated incidentals are NOT covered (no surprise there, that is standard).
My personal stance on it is if MRC sold a customer a GTM motor for any of these reasons:
1. they have a profit margin
2. They have a quicker turn around time
3. They truely believe they are the best motor for the build
Then MRC should handle all warranty details and stand behind the product they sold. This, however, does NOT mean they should cover incidentals, but perhaps offer a discounted rate (in which they did). I would never work for free and I wouldn't expect a shop to work for free on my car.
However, if the customer demands (or purchases on his own) a GTM motor then MRC would basically be off the hook, as the customer is the one who wanted the GTM motor. I guess what I'm trying to say is if MRC "sold" the motor to the customer then they should stand behind it - if the customer spec'd the motor himself then it would crazy to expect MRC to stand behind it.
This also brings up the topic of customers knowing exactly what they are getting in to. Of course you want to have optimism going in to a new build and don't want to talk about disaster but it would be a good idea to talk to the shop owner you are working with and understand what they are willing to do for you if there should be a problem.
However, the reality is that when businesses do business with other businesses warranty contracts are VERY important as the goal is to make and keep customers happy and to prevent things like this from happening. As far as I could tell there was no warranty contract between the two shops, and no one ever posted the extent of the "warranty" beyond the post by Sam that stated incidentals are NOT covered (no surprise there, that is standard).
My personal stance on it is if MRC sold a customer a GTM motor for any of these reasons:
1. they have a profit margin
2. They have a quicker turn around time
3. They truely believe they are the best motor for the build
Then MRC should handle all warranty details and stand behind the product they sold. This, however, does NOT mean they should cover incidentals, but perhaps offer a discounted rate (in which they did). I would never work for free and I wouldn't expect a shop to work for free on my car.
However, if the customer demands (or purchases on his own) a GTM motor then MRC would basically be off the hook, as the customer is the one who wanted the GTM motor. I guess what I'm trying to say is if MRC "sold" the motor to the customer then they should stand behind it - if the customer spec'd the motor himself then it would crazy to expect MRC to stand behind it.
This also brings up the topic of customers knowing exactly what they are getting in to. Of course you want to have optimism going in to a new build and don't want to talk about disaster but it would be a good idea to talk to the shop owner you are working with and understand what they are willing to do for you if there should be a problem.
True to a point. They should only cover te motor if they can get it warrantied from the manufacture of the motor itself. Running a business also does not mean losing a ton of money for something that isn't your problem. Yes help the customer, but you also need to make sure you can get reimbursed or get replacements for the defective parts.
Like some have explained, if you purchase a Stillen SC kit from let's say GTM, and they install it and you are off. You then have some serious problems down the road, you would expect GTM to fix it right? Of course they will help but they can't do anything without getting replacement parts under warranty from Stillen.
Like some have explained, if you purchase a Stillen SC kit from let's say GTM, and they install it and you are off. You then have some serious problems down the road, you would expect GTM to fix it right? Of course they will help but they can't do anything without getting replacement parts under warranty from Stillen.
I brought up warranty questions in the G35driver thread and I was labeled as a "biased a-hole with an ajenda" and was told to stfu.
However, the reality is that when businesses do business with other businesses warranty contracts are VERY important as the goal is to make and keep customers happy and to prevent things like this from happening. As far as I could tell there was no warranty contract between the two shops, and no one ever posted the extent of the "warranty" beyond the post by Sam that stated incidentals are NOT covered (no surprise there, that is standard).
My personal stance on it is if MRC sold a customer a GTM motor for any of these reasons:
1. they have a profit margin
2. They have a quicker turn around time
3. They truely believe they are the best motor for the build
Then MRC should handle all warranty details and stand behind the product they sold. This, however, does NOT mean they should cover incidentals, but perhaps offer a discounted rate (in which they did). I would never work for free and I wouldn't expect a shop to work for free on my car.
However, if the customer demands (or purchases on his own) a GTM motor then MRC would basically be off the hook, as the customer is the one who wanted the GTM motor. I guess what I'm trying to say is if MRC "sold" the motor to the customer then they should stand behind it - if the customer spec'd the motor himself then it would crazy to expect MRC to stand behind it.
This also brings up the topic of customers knowing exactly what they are getting in to. Of course you want to have optimism going in to a new build and don't want to talk about disaster but it would be a good idea to talk to the shop owner you are working with and understand what they are willing to do for you if there should be a problem.
However, the reality is that when businesses do business with other businesses warranty contracts are VERY important as the goal is to make and keep customers happy and to prevent things like this from happening. As far as I could tell there was no warranty contract between the two shops, and no one ever posted the extent of the "warranty" beyond the post by Sam that stated incidentals are NOT covered (no surprise there, that is standard).
My personal stance on it is if MRC sold a customer a GTM motor for any of these reasons:
1. they have a profit margin
2. They have a quicker turn around time
3. They truely believe they are the best motor for the build
Then MRC should handle all warranty details and stand behind the product they sold. This, however, does NOT mean they should cover incidentals, but perhaps offer a discounted rate (in which they did). I would never work for free and I wouldn't expect a shop to work for free on my car.
However, if the customer demands (or purchases on his own) a GTM motor then MRC would basically be off the hook, as the customer is the one who wanted the GTM motor. I guess what I'm trying to say is if MRC "sold" the motor to the customer then they should stand behind it - if the customer spec'd the motor himself then it would crazy to expect MRC to stand behind it.
This also brings up the topic of customers knowing exactly what they are getting in to. Of course you want to have optimism going in to a new build and don't want to talk about disaster but it would be a good idea to talk to the shop owner you are working with and understand what they are willing to do for you if there should be a problem.
ok if we really must play this game then i say z1auto. To my knowledge it is z1 autos responsibility to sort out the warranty w/ the manufacturer. In fact i just experienced this. I thought i was potentially having a problem w/ my FCON. In order to go through the warranty process i would have gone through Forged Performance because they were authorized HKS dealers.
The reason i say this question is dumb is because in this scenario (same thing that has happened here before) everyone is left pointing fingers. What exactly is it you are trying to get at w/ this question?
The reason i say this question is dumb is because in this scenario (same thing that has happened here before) everyone is left pointing fingers. What exactly is it you are trying to get at w/ this question?
Edit.... After reading a couple of posts after Doug's I definitely see his point. I still think that the best approach is to go with a shop that builds there engines in house, but when I look at the Cosworth example brought up, Doug is right when he says that most other engine builders are not on the forums which is why we could not have direct contact. So when you think about it like that.....you basically did do everything at one shop. If there was an issue with the motor, you would go back to the shop that did your install and tune and they would contact the manufacturer.
True to a point. They should only cover te motor if they can get it warrantied from the manufacture of the motor itself. Running a business also does not mean losing a ton of money for something that isn't your problem. Yes help the customer, but you also need to make sure you can get reimbursed or get replacements for the defective parts.
Like some have explained, if you purchase a Stillen SC kit from let's say GTM, and they install it and you are off. You then have some serious problems down the road, you would expect GTM to fix it right? Of course they will help but they can't do anything without getting replacement parts under warranty from Stillen.
Like some have explained, if you purchase a Stillen SC kit from let's say GTM, and they install it and you are off. You then have some serious problems down the road, you would expect GTM to fix it right? Of course they will help but they can't do anything without getting replacement parts under warranty from Stillen.
if you buy a Stillen SC from GTM who is an authorized dealer and it becomes defective through a flaw in the design.. you take it back to GTM and then GTM recoups the money on parts, shipping and labor from Stillen.
True to a point. They should only cover te motor if they can get it warrantied from the manufacture of the motor itself. Running a business also does not mean losing a ton of money for something that isn't your problem. Yes help the customer, but you also need to make sure you can get reimbursed or get replacements for the defective parts.
Like some have explained, if you purchase a Stillen SC kit from let's say GTM, and they install it and you are off. You then have some serious problems down the road, you would expect GTM to fix it right? Of course they will help but they can't do anything without getting replacement parts under warranty from Stillen.
Like some have explained, if you purchase a Stillen SC kit from let's say GTM, and they install it and you are off. You then have some serious problems down the road, you would expect GTM to fix it right? Of course they will help but they can't do anything without getting replacement parts under warranty from Stillen.
I wouldn't expect them to lose any money, that is why I would expect to pay the incidentals out of pocket (engine removal, shipping, etc). I would expect a discounted labor rate though!
I think we are saying the exact same thing, just using different words.
if you are dealing with a middle man.. you don't go to the direct source.. sure GTM would have to get the parts from Stillen and replace whats broken.. but thats between GTM and Stillen .. not you..
if you buy a Stillen SC from GTM who is an authorized dealer and it becomes defective through a flaw in the design.. you take it back to GTM and then GTM recoups the money on parts, shipping and labor from Stillen.
if you buy a Stillen SC from GTM who is an authorized dealer and it becomes defective through a flaw in the design.. you take it back to GTM and then GTM recoups the money on parts, shipping and labor from Stillen.
That's exactly what I meant by "covering all the warranty details". I wouldn't expect MRC to provide the parts, I would expect them to work with the manufacturer to get the issues resolved.
I wouldn't expect them to lose any money, that is why I would expect to pay the incidentals out of pocket (engine removal, shipping, etc). I would expect a discounted labor rate though!
I think we are saying the exact same thing, just using different words.
I wouldn't expect them to lose any money, that is why I would expect to pay the incidentals out of pocket (engine removal, shipping, etc). I would expect a discounted labor rate though!
I think we are saying the exact same thing, just using different words.
Sounds that way!
. Honestly i have had friends go through the same situation rome is going through and all it ended up being was a finger pointing game.I will say this, if i had gone to forged and purchased a gtm motor through them and had them tune the car i would have expected the warranty to be covered through forged. They are the ones who i feel would be responsible for handling the warranty claim.
I can't speak for Sharif nor do i know his reasoning, but i feel that his reason for building his own motors now instead of sourcing motors was to avoid the same situation we are seeing in this thread.
Last edited by chris'smax; Oct 31, 2008 at 06:24 AM.
i would have tried to find a place that built the motors in house. Honestly i have had friends go through the same situation rome is going through and all it ended up being was a finger pointing game.
I will say this, if i had gone to forged and purchased a gtm motor through them and had them tune the car i would have expected the warranty to be covered through forged. They are the ones who i feel would be responsible for handling the warranty claim.
I can't speak for Sharif nor do i know his reasoning, but i feel that his reason for building his own motors now instead of sourcing GTM motors was to avoid the same situation we are seeing in this thread.
. Honestly i have had friends go through the same situation rome is going through and all it ended up being was a finger pointing game.I will say this, if i had gone to forged and purchased a gtm motor through them and had them tune the car i would have expected the warranty to be covered through forged. They are the ones who i feel would be responsible for handling the warranty claim.
I can't speak for Sharif nor do i know his reasoning, but i feel that his reason for building his own motors now instead of sourcing GTM motors was to avoid the same situation we are seeing in this thread.
Im still hearing crickets btw in regards to what I brought up this thread.
i would have tried to find a place that built the motors in house. Honestly i have had friends go through the same situation rome is going through and all it ended up being was a finger pointing game.
I will say this, if i had gone to forged and purchased a gtm motor through them and had them tune the car i would have expected the warranty to be covered through forged. They are the ones who i feel would be responsible for handling the warranty claim.
I can't speak for Sharif nor do i know his reasoning, but i feel that his reason for building his own motors now instead of sourcing motors was to avoid the same situation we are seeing in this thread.
. Honestly i have had friends go through the same situation rome is going through and all it ended up being was a finger pointing game.I will say this, if i had gone to forged and purchased a gtm motor through them and had them tune the car i would have expected the warranty to be covered through forged. They are the ones who i feel would be responsible for handling the warranty claim.
I can't speak for Sharif nor do i know his reasoning, but i feel that his reason for building his own motors now instead of sourcing motors was to avoid the same situation we are seeing in this thread.
what i am concerned about is Rome.. you guys are trying to indicate that Rome could have avoided problems if he went to 1 place to do all his work.. and in fact he did.. he wanted a turbo kit with a built motor and other goodies... he went to 1 shop.. MRC .. its really not Rome's fault if something breaks in the proccess .. he can only go to 1 place.. My Motor and Rome's motor were ordered at the same time.. so i can tell you for a FACT Rome didn't say what motor he wanted.. it was a whole package deal.. so i guess if the Boost Controller Breaks, Clutch Breaks, Motor Breaks and Turbo Kit breaks Rome is suppose to call HKS, Clutchmasters, GTM and Greddy?
come on guys.. get real
