What seals better? How can the window seal better if it doesn't go all the way back up or will it not go all the way down and sticks up from the door when you open it? Am I understanding you correctly? Call NNA back and tell them the window fix wasn't successful and let them talk to the dealer. If your dealer's staff can't repair it properly, then you need a referral from NNA to someone who can do the job. Don't wait, call NNA back ASAP.

 

Here's a nice thread showing pictures of what actually is being replaced.

https://my350z.com/forum/showthread....threadid=28036

 

On the other hand, I like my window grease and may keep it forever, like my big, fat Greek Wedding. Windex can cure anything.

 

i agree , esp'lly after those pix powerZ linked to

 

and I'm opening and closing the windows more. So I spoke tomy dealer my service rep at Peachtree Nissan and he pulled the TSB right up and ordered the parts for both windows. We tentatively set the date for tuesday the 13th (next week) I know I may be taking a chance but Peachtree Nissan is the only dealership in the Atlanta area that has been awarded the NSSA customer service gold medal so we shall see how it goes.
I'll update you later with my experience.

 

The service tech was trying to say now that it doesn't drop down as far that it somehow makes a better seal complete BS. He also tells me that they don't have to take the window out to install the kit that's is also complete BS cause I just got a print out of the service bulletin.

I've called NNA twice and their tech was out for the day (Friday) and I won't hear back from someone until Monday! She told me to just take it easy on closing my door. The service manager basically ignored me and didn't want to help me out. I can't believe he lied right to my face. I'm going to go down their tommorow and show him the print out of the TSB and the color pictures I have of someone having the kit installed.

I wasn't as mad before as I am now that I was able to read the bulletin myself and see the pictures of someone having it installed correctly. From what I understand it would be physically impossible to install the spacer w/out taking out the door glass. Correct me if I'm wrong.

Thank you,

for any help

hopefully this gets resolved early next week.

 

I suggest another dealer. Not all dealer are created equal.

 

I worked for this dealership briefly I figured they would take good care of me.

I did call some other Nissan Service centers and none of them knew anything about a TSB for the window grease streaks. I asked if there was anything they could do for me and they said no. They said take it up with the Service Center that installed the kit. I even talked to one of the "Resident Z club guru" and he knew nothing about it. He said, "There isn't a TSB for the window grease"

Man I'm so SOL until Monday (hopefully that's the day NNA calls me)

 

Mine built 3/3..If I remember, anyway somewhere close to that...yes I have grease.

 

I agree completely. Keep looking until you find a quality service department.

I can't believe some of the bad experiences people have had with dealerships, but I assure you there ARE good ones out there.

I've had the drivers side replaced but am waiting on the parts for the passenger side. I'd have zero complaints with how they fixed the driver door and can't wait till the parts come in for the other side.

To all those having problems with dealers, please call NNA and get the matter resolved. I'm sure they are very interested in knowing which dealerships are incompetent... Not only that, but I am sure they can direct you to a dealer in which they have utmost confidence.

 

After I talked to NNA the second time on Friday morning they told me to call around to some other dealerships they didn't have any that they recommened.

I called 4 dealerships (Kansas City) and I seem to be the only one that has said anything about a TSB for the window grease streaks, because no one has heard anything about it.

If anyone on here is from Kansas City and they have had this problem resolved at a dealership you can recommened I would be very appreciative of this information.

Thank you,

Kevin

 

Went down to the Service department again today and confronted the service manager (he got scared). I said I've got the TSB right here in my hand and it says that the door glass has to come out in order to install the stopper. He told me yesterday that the glass didn't have to come out and that there isn't any way to adjust the glass in the door.

I tried showing him in the TSB where it said to adjust the glass after installation to prevent from hitting the frame he basically ignored me again and didn't seem to care too much what I had to say. He said mine is the first car and the tech had my door panel off for 2 hours.

I don't mind being the first person but I don't want to be the test subject. I expect all TSBs to be followed correctly.

Oh the service manager also said to bring my car in on Monday and that they will take it apart again. Do you think I should take it back to them or go somewhere else and show them the TSB?

Any advice is greatly appreciated!

 

You need to find a dealer your can trust and establish a long term relationship. I don't know where you live, but where I am there a half a dozen Nissan dealers. I would go elsewhere.

 

ARGGGG!
I printed out the TBS and brought it to my dealer 2 weeks ago. They said they will check on it. Ater 2 weeks I called back and they said they there is no such TBS and they don't have it on their system blah blah. Now I don't know what to do. Any advice will be greatly appreciated. Thank you.

 

I would call NNA first thing Monday morning...my dealer called me several weeks ago and said he had the parts for both windows and when would I like to come in...it's the first time he knew what was happening before I did and I think he got a kick out of that

 

I am completely mechanically illiterate, BUT why can't the door panel be taken off and the offending part be cleaned or replaced rather than this major surgery Nissan offers through what seems to be an iffy TSB?! There's got to be a better, more efficient, less evasive, more effective way to fix what appears a trivial problem. Come on, Nissan! High priced engineers on the payroll and this is the best you can come up with?!

Back to the drawing board, NISSAN. And while you're all so diligently working on this problem, fix the f***ing suspension issues, too!

 

Someone in this thread posted pictures of the TSB being performed on his Sunset Lemans Z. There is a stopper placed that pushes the window away from the roller that is leaving the greast streak on the window(seems like such an obvious thing, how could they have overlooked this in engineering?). Cleaning it won't work. Someone on here said they, "upgraded their streak for a squeak" before the TSB was out. I imagine the reason they got a squeak is because someone cleaned off this roller.

**a follow up to my previous post**
I had my driver side door glass "repaired" last week and the mechanic that performed it didn't adjust my window so it wasn't moving down as much and just barely missing the door frame. I went through a lot of trouble to get this corrected (called NNA several times went to a different dealer etc..)

I was able to get the original dealership to "reset the motor" and that seemed to fix it.

The different dealership I went to refused to work on it because they wouldn't get paid for performing a TSB that had already been done. This is just an FYI. I was very un-happy after making an appointment and dropping my Z at 7 AM to be told they won't touch it cause they will not be reembursed.

I know this isn't Nissan North America's fault or something that they can police, but what ever happened to customer service? Is 2 hours of lost labor worth more to them than a satisfied customer? Obviously it was. They lost future business from me and added tarnish to the Nissan name.

They had a banner hanging up in the entrance way to the service center that said "Customer Service is our #1 Priority" what a load of crap.

Anyway I'm glad I got my driver side fixed now I'm waiting for the passanger side kit to come in (should be a piece of cake this time)

Kevin

p.s.
I would just about guarantee that if I spent 40,000 on a BMW I wouldn't be denied service no matter what the situation is. That's why I'm shooting for an M3 as my next vehicle of choice

 

yeah don't believe that crap. my dealer was trying to BS me also but i kept on pushing. He said that is isn't a common problem.. i was like *#@! i can show you online that hundreds of people has this same problem! long story short... He finally admitted there was a TSB and he would order the parts. Its been almost a month now... no call back yet... hmmm... i wonder if he just said that to get me to stop complaining...

 

It never fails to amaze me that after a year and a half (counting pre-order time) some dealers still underestimate the power and knowledge granted us by this and other Z forums. They seem to want to treat the Z as they would any other car on the lot, not taking into consideration our passion for the car. My dealer came around early on and now checks this forum and others for the latest info to keep up with if not ahead of it's customers.

 

I just found the TSB for window grease
and it says
Applied VINS: Vehicles built before: JN1AZ34D(*)3T114962
JN1AZ34D(*)3T017459
Applied Date: Vehicles built before: March 18, 2003

My VIN is JN1AZ34E73T******. behind number are
lower than VINs given by Nissan, But my VIN has "E" not
"D" after Z34. Does that mean my Z will not be applied for this
TSB? I bought my car Oct. 2002, and it says 07/02 for built date on the door jam.

Is my Z applicable? Of course I have grease on my windows.
please reply.