Dealer denying warranty claim on tranny HELP!!!
#21
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From: G-ville/Pembroke pines, FL
Victory!!! I got a call from the dealer saying Nissan approved the repair and that i was getting a new transmission. Thanks to everyone who helped! So for future reference if denied repairs because of bolt on's do the following:
1. Don't listen to anything the service manager says.
2. Call NNA and file a complaint immediately.
3. Call up a lawyer and have him find out all your legal rights regarding the situation and have him get in contact with the dealer. This gets the GM of the dealership involved. (lawyer was a buddy of mine in this case)
4. Call the dealership everyday to make sure they know you mean business.
5. Don't take their b.s. and stand up to them!
Thanks again everyone.
1. Don't listen to anything the service manager says.
2. Call NNA and file a complaint immediately.
3. Call up a lawyer and have him find out all your legal rights regarding the situation and have him get in contact with the dealer. This gets the GM of the dealership involved. (lawyer was a buddy of mine in this case)
4. Call the dealership everyday to make sure they know you mean business.
5. Don't take their b.s. and stand up to them!
Thanks again everyone.
#24
Originally Posted by TreeFiddyZee
It blows me away that dealerships are such a pain about doing warranty work. It's not like it's coming out of their pocket. They get reimbursed for the work done.
Unfortunately, many service department really aren't. They are just the second sales department. It drives me nuts when I hear them trying to sell something to someone that I know they don't need. "Since you've got nearly 20K miles, we're gonna need to replace that timing belt"...
Integrity would be a nice thing for them to develop. Guess that costs too much.
Unfortunately, many service department really aren't. They are just the second sales department. It drives me nuts when I hear them trying to sell something to someone that I know they don't need. "Since you've got nearly 20K miles, we're gonna need to replace that timing belt"...
Integrity would be a nice thing for them to develop. Guess that costs too much.
Second, work should be recommended based on necessity. There is plenty of work out there to make money without being dishonest. I, as a technician, hate it when others try and sell things that aren't needed. It gives us all a bad name. If your service manager is trying to get in your pockets, stop complaining about it and find another dealership, as that is a clear sign of things that you would surely be more upset about if you knew what went on behind closed doors. (I've worked at some not-so-great shops too).
/rant
On topic: Glad the OP is having his problem fixed. Don't know the circumstances, but hope it doesn't qualify as a comeback for the tech, poor guy.
#25
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From: G-ville/Pembroke pines, FL
crg914, I'm not trying to say all service managers are bad, but in this case the amounts of lies they told me were insane. If i didn't know anything about cars i would have just listened to their B.S. and walked away without my repairs done. I can't imagine how many people they screw over everyday.
#26
Originally Posted by sk26dett
crg914, I'm not trying to say all service managers are bad, but in this case the amounts of lies they told me were insane. If i didn't know anything about cars i would have just listened to their B.S. and walked away without my repairs done. I can't imagine how many people they screw over everyday.
Cheers
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