sbZenth

iTrader: (23)

Well, let me clarify why I dont care about the tune at this point.

Ive dealt with the choking since last summer. A month isnt going to **** me off that much more. After this summer, my car will be in storage until the next summer. For the time being, i will drive a beater. With the money i save from the insurance and gas costs, I will have enough to fund a TT build by next summer. So, the tune is the least of my worries right now.

And no, im not going back to AAM to get my car fixed. Its already been fixed at least two times.

Yes! I was never told, until this thread came around, to call, or come by, or schedule an appointment. I even talked to Mike in person. How much more direct can I get?

My point exactly. I cant just stop by to a place thats an hour and a half away.

Once again, exactly what I've been trying to say.

I talked to the owner in person. The BBB already has things on file for AAM. And im not going to take it that far. Thats silly.

Thanks man. Appretiate it.

dutchboy350Z

iTrader: (5)

Probably wouldn't help much.

djamps

iTrader: (1)

I'm not backing AAM nor do I agree with the lack of communication. But I still think it's funny that...

everyone in this thread bashing AAM seems to thinks the CEL/stuttering is being caused by the tune and a reflash to stock is the solution? Until the car is back in the shop, any shop for that matter, nobody knows exactly what's going on. And according to the OP he has no intention of taking the car back to AAM, NOR does he plan on diagnosing or fixing it anytime soon.

It's my opinion this thread should be locked soon if what the OP told me is true, but certainly not deleted.

Motormouth

iTrader: (44)

you obviously haven't read this thread because you are 100% wrong. Your post should be deleted. not this thread.

sbZenth

iTrader: (23)

This thread, like i originally stated, is not about the fault with the tune. Its a modified car. Things are going to go wrong with it. But the thing is, it started happening after the tune was programmed on my car. I put up with the problems for such a long time and i was very casual when i was cooperating with AAM. Maybe i should have been more of a d!ck customer and less of a friendly source of money.

Apart from the fact that my car has been back to AAM multiple times to be fixed and/or checked out, the main concern that is adressed in the thread is the lack of concern.

KAT_Ayanami

iTrader: (1)

I see what you mean... then it would be sbZenth fault for trusting.

If they don't care to answer to the BBB to give their part of the issue, then they probably did the same to the customer who filed: ignore.

On a side note, I fully agree with Abui. I also thought it was weird that you were going to let them experiment on your car and you would still pay them money for it....

When people go for "drug" testing at the labs, they get paid big time because they are risking their health.
If the medicament works, great for them, they would take the cash and the advantage of the "drug" (since they need to suffer the condition they are being tested on), but if not, god knows.

Think that in this case your car's "health" was at stake. You paid and got the side effects.... ouch


But.... like I said, they are a sponsor of this forum, so going against them would just get people banned.

Have that in mind and fix it directly with them.

Motormouth

iTrader: (44)

nvmd

djamps

iTrader: (1)

Umm, OK.

bb1314

iTrader: (62)

As much as Jeffie hates my comments, I'm curious to know what Bryce has to say about this issue since he always seems to know the inside scoop of everything.

Clint@Altered

iTrader: (5)

Lol, awhile back probably. At this point, customer service is one of many many responsibilities. It was just the way you wrote it that put-me off. As I mentioned before, regardless of my title or responsibilities, I make every effort to address customer's issues in a responsible/timely manner. I'll do what I can to rectify the situation whether or not it can be resolved (Obviously Sinan is upset and I would have liked things to be different). I've contacted Sinan and am in communication.

Motormouth

iTrader: (44)

again, you either can't read or simply choose not to. Not one of the posts you attempted to use as your proof indicated anyone (besides possibly one or two posts littered in this thread, i.e. abui's offer) that he *should* reflash to stock. Of cuorse it's *possible* and a viable solution though.

just stop while you are ahead.

abui01

iTrader: (68)

I'm surprised no one mentioned anything about a free rental yet.

"I apologize for the mishaps you've been receiving with your car and fully understand the fact that you drive a long distance to do business with us. Since the problem still persists, let us take it upon our hands to offer you a free rental until your vehicle has been tuned and tested/road tested to ensure no further check engine lights and/or choking will occur. Your satisfaction is our #1 priority, thank you for dropping by."

But of course, who wants to spend money these days to offer customers a little piece of mind... economy sucks! And perhaps instead of having him wait all day long multiple times to diagnose a persistent problem - you could offer him a free rental so he'll feel a little better. Chances are, a few dollars spent will go a long way - after all, most Z guys in Mid-A go FI in the long run. Say it took a few weeks later than expected... it wasn't the customer's fault for taking longer... so what is the company going to do about it? Ignore it and say "Opps my bad, we want your car for another 3 weeks!" Most would apologize and say, "sorry, here's a rental for your troubles" or at least, "we'll knock off X amount of dollars from the bill for having you wait this long." (or heck... at least offer him free lunch!)

I know certain places that offer their service for FREE if they F up. I went to a shop once and we made it clear I needed it by a certain time... they didn't have it done so the owner came out to me and said, "We had 3 days to do it right and we didn't, so it's on us!" Needless to say, I came back there EVERY SINGLE TIME for that specific service even if they messed up badly upon first impression. In this specific situation... what exactly was done to give the customer a little piece of mind besides, "oh my bad... need your car for 3 more weeks junior."

Sometimes, customers want to hear more than just bad news. Even if you mess up... the important part is: What are you going to do about it? And by no means is ANY job a "minor issue." Don't ever let your customers hear you say, "It's a minor thing" because it makes it look like they weren't all that important in the first place... And when they come back 3-4x to get the same thing fixed that was never fixed, you can't tell them "it's just minor." Logic dictates that anything "minor" could have been fixed in less than a day and less than 1 visit... in this case, it took 2-3 3hr round trips with no solution... so how exactly is this "Minor?"

Aside from that, SBZenth - just because they didn't fix it... in the end you DID pay for it. Something has to be done or refunded. Don't give up just because you've dealt with it for a whole year. I know a guy who got a reflash for $600 and he tells me, "It's money well spent because everytime I put my foot on the pedal it makes me feel good." You spent say $300 and from what it looks like - got absolutely nothing out of it. So when is enough enough, you can't drive around with it choking on you all day long, that's absurd. You PAID FOR SOMETHING, now it's time for the company to give it! People don't come in for reflashes to get choking and check engine lights and have to pay out of pocket for more fixes. And since this was brought up - It's true that modified cars get CELs, especially with test pipes and such... but choking? However, it's pretty common sense that if the customer says, "This has NEVER happened prior to the tune." That perhaps a little reverse engineering would solve the issue? "HmMm... choking post tune... no choking prior tune... lets... take out the tune and see what happens?" Like Driven1 said, it's not rocket science to get things done right. I suppose offering "we'll reflash it back to stock and refund you X dollars" was never even said? Does it have to come to the point where your customers are super pissed off, tell an entire forum about it, and the company losing a ton of business because of this "minor" thing? This all of a sudden becomes a "major" thing now.

Bottom line: Everyone F's up... the difference is what you DO about it.

PS. On a side note - I know of a company who is fully dedicated to their customers and goes as far as taking their customer's cars home to ensure it works and functions 100% of the time. Drives it for 50-100 miles (and even changes the oil/fills up the gas) and has FULL confidence of the tune prior to giving it back to the customer so that threads like these do not appear. Heck... after all these years I have yet seen a SINGLE thread about this shop... I wonder why? Customer Service FTW.

Jeremy@Altered

ANY car with test pipes is going to throw a code for Catalyst efficiency. This is a known issue if there is no cat there. Im not even arguing this at all because i know for a fact.

The proper way would be for Sinan to call us up, ask for Mike if he would like, but either way, set up and appointment. We will take car of the issue if it is the fault of the reflash. We always stand behind our product here and this was just a poor/lack of communication on a few peoples parts.

.steeeeZ33.

iTrader: (27)

thats why god invented non foulers.. like i said, i know what a CEL is. and mine doesnt throw one.

dutchboy350Z

iTrader: (5)

Not trying to be the "nuh-uh" guy, but I've had my test pipes on for almost two years and have never thrown a CEL. I also passed state emissions with test pipes.

edit: I also thought it was a given that you use non-foulers with your TPs.

bb1314

iTrader: (62)

My bottom line as a customer is... when I'm unhappy about the service, I complain. Dont expect me to be buddy buddy about the situation. And to the shops, NEVER attempt to put any blame back to the customer.

abui01

iTrader: (68)

+1 on that. That's why people invented the saying, "Customers are ALWAYS right." Any good company with excellent customer service knows this rule. It doesn't even matter if it was their fault because guess what? At the end of the day, w/o your customers - ya wouldn't be in business now would ya!

sbZenth

iTrader: (23)

Clint and Jeremy have both contacted me in order to fix the problem. Clint suggested to go the whole way and have the car towed to have it checked out at no cost.

I thank everyone for their contribution. That being said, I don't want this to turn into another war and will be requesting this thread to be locked.

Driven1

iTrader: (2)

Awesome. Hope you get it all worked out.

abui01

iTrader: (68)

You should leave it open so we know our mid-a brother is being taken care of and the outcome. It'll be good for AAM's rep to show to the community what they did to remedy the situation.