Midnyte

iTrader: (1)

As I said earlier...I have an 03 and just got my UTEC a few weeks ago. What are the chances that it wont be affected? I just dont want to install it to have to pull it right back out.

BlackTuner

iTrader: (2)

I'd be more than happy to answer this in email. But the short of it is, I dont have UTEC's to bring to the UK or Italy.

Thanks,

BlackTuner

iTrader: (2)

I'd recommend installing it whenever you get the chance. If you have any questions or difficulties give me a call.

Thanks,

350Z_LMS

I always think it's in everyone's best interest to iron things out, avoiding misunderstandings. after all it would still mean business over here too. I'll email you

NYC_G35C

just so that i'm clear on what you're saying Jermaine...

basically there is some gremlin in the UTEC firmware that is causing upper RPM power to tank on some of the 350z UTECs...

and that, until you guys isolate and fix the issue, you WILL NOT be shipping anymore 350z UTECs?

Julian@MRC

iTrader: (28)

I personally think, as both business associates and personal friends with Jermaine, he has gone above and beyond his job duties in trying to resolve the issue with some of our units. This includes phone conversations on his personal time at 10pm on Sunday nights And trips up from MD to NJ to help us out on tunning issues. We have supported the UTEC since its Vaporware phase and have full confidence in Turbo XS and its products. The issue is limited to a few units and Turbo XS has done the right thing by pulling all the UTECs and admitting publicly there is an issue. Most other companies in the industry will never admit a problems publicly and recall units in the interest of customers and business ethics.
The issue will be resolved shortly and the UTECs will be the best mid level tunning solution available for the VQ. With all new products sometimes there are some bugs to be worked out and things like this happen and are overcome. The UTEC has been the premier tunning platform in the WRX/STI community since its release and is to date what 80% of Subie owners running it. There were some issues upon its release as well that were worked out, as there are will all products that continue to grow with R&D and useage.
Bottom line is that Jermaine is 100% honest and ethical and Turbo XS as a company is top notch when it comes to customer support and updates. I will still 100% back and sell Turbo XS products now and in the future.

BobbyRitz

iTrader: (7)

Jermaine-

Is it reasonable to stop by TurboXS and have you plug my UTEC up and check it out?

EDIT: I've spoken with Jermaine several times before I added n2o. He was nothing short of very helpful in discussing the spare solenoid and n2o.

BlackTuner

iTrader: (2)

The problem is not a software fix, we are leaning towards and component defect. It is not 100% at the moment but I will have more info as our testing goes on. The more I am here replying the less testing is actually happening, but I would rather keep you all in the loop. We will not ship UTEC's until we have a resolution.

BlackTuner

iTrader: (2)

As I have said, if you have had your UTEC installed and you haven't had any issues. You are in the clear. You can always stop by through, it is not much here at the shop here and it's likely we are attached to the phone doing some tech support. Shoot me an email if you want to schedule some time to stop by.

Thanks,

BobbyRitz

iTrader: (7)

Jermaine-

I'm sure I speak for the vast majority of the board when I thank you for keeping us apprised of the current status. Things happen. I'd rather TurboXS just get it fixed and insure that our existing units aren't problematic.

BobbyRitz

iTrader: (7)

Better safe than sorry. I'll schedule something in the near future.

NYC_G35C

jermaine, thank you very much for your quick reply and for keeping everyone in the loop. the UTEC is a kickass product and IMO unmatched in it's price bracket.

i haven't had any personal dealings with TurboXS but from what i have read here on the forums you guys have been very approachable and helpful in getting the 350z UTEC off the ground and into the hands of tuners.

every new product has bugs that need to be worked out, especially something as complicated as an engine management system. this problem that is occuring would definitely not keep me from going with the UTEC, and i look forward to it being available again.

BlackTuner

iTrader: (2)

I'm jumping around like a big ol baby right now....

I got very Good News...

cox

iTrader: (3)

Tell us about these good news!!!

Bullitproof

iTrader: (3)

Just wanted to say that Jermaine has been very helpful in resolving my utec issues. As soon as i can scan these dyno numbers into the computer, i will post a detailed write up plus dyno charts. i think for being one person, he has went above and beyond what most people would normally do. i would personally like to thank him again, and if you make it our way again, drinks are on me homie!!!!!

cox

iTrader: (3)

I have recently finished installing UTEC on my 35th anniv. Z with the help of a professional tuner.

The install and tuning were a smooth ride after reading through the manual a
few times. I have both the knock sensor light and map switch selector
installed on my Z.

I have been running the car daily for a couple of weeks now (three UTEC
maps: base map and 2 tuned maps with custom afr and timing values) but have been experiencing the following:

- Frequent knocking between 4000 and 7000rpm;
- Very frequent and sudden "power cutting" incidents in the same rev range.

What do you think Jermaine?
Have i a "bad" Utec?
Please let me know...

G3po

iTrader: (8)

If you have some news please spill it.

I am in the midst of a UTEC install, and if I need to send it back for an update etc. I'd personally prefer to save the unecessary labor

Thanx

Sharif@Forged

iTrader: (92)

Thats great news Jermaine! Thanks again, for your hard work on this matter. We have never been married to any one tuning platform. We select product based on merit....and I am happy to report that we install a UTEC on just about every car we tune. The results have been outstanding, with plenty of very happy customers.

Thanks again, and hopefully you'll have a resoluton shortly.

Kiamo

Ok, I'm done messing with mine until some info is released. I have had two tuners mess with it and above 5000 revs the tune just won't do what we want.
Today I tried closed loop mode on a new map of all 0s with all ECU timing, and up top at 5000 revs the AFRs on the two cylinder banks split widly (~12.0 on bank1, 14-15 on bank2) and I get blinking CEL. Read the code out as P0300: random misfire. Reset everything and tried map 0... same thing. Took UTEC out and all was well. AFRs match, no codes, just goes lean in the mid-range as it did without the UTEC before install.

Urg. No gains is better than losses I suppose.


If it helps, I have a 2005 non-revup 6spd, plenum, pop-charger intake, test pipes, headers, crank pulley.

Robert_K

iTrader: (25)

Jermaine,
I'm getting ready to order my UTEC but I deployed to Iraq and won't be installing it till around Sept/ Oct. Should I wait till I get back or do you think I'll be ok? If I do order one that's bad, do I contact the company I order it threw or TurboXS? Thanks for all this great info!!!