CARBONLTD still has not come through
Originally Posted by buzzardmountain
To the OP.....after all of this, I sure as hell wouldn't accept the $150 "buyout".....
I don't actually understand why Seibon has so much problems with replacing the hood, this is why:
Month or two ago I was thinking about buying a CF hood in the US, even asked Jim about the dimensions (needed it to estimate the shipping cost to Europe), but as the forwarding company cut the deal for me, giving me some astronomical shipping cost, so I've started digging the internet. I've found out that actually Seibon does not produce its products in the US (don't laugh -which is probably obvious for you, was not for me
), Seibon buys them in China or Taiwan probably. So I've started to dig once again, came across few factories in China which has nearly everything from Seibon's stock list - all types of hoods, doors, engine covers, you name it - not the low quality onces, but the so called "grade A" wet CF - clear coated and so on (just like Seibon's products), some of them even can produce you the same products using kevlar carbon or dry carbon (!). And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.
So now comes the funny part which I don't understand - let say I've just bought a product from Seibon in the US - a hood for ~$600, it has some major flaws (doesn't really care what's wrong with it), so I've called Seibon's customer support to ask them what to do now If I were on Seibon's place in such a situation (running a company with pretty strong brand name on the market) I would just take the hood and replace it for free, yeah you can ask what to do with the crappy one - I would sell it for $300-$400 as a flawed product without warranty, still make myself even (this would probably be enough to cover all the expenses like shipping cost, customs, handling, etc) and keep the reputation among my clients
Just wanted to share a bit of my knowledge with you
just my 2 cents.
Month or two ago I was thinking about buying a CF hood in the US, even asked Jim about the dimensions (needed it to estimate the shipping cost to Europe), but as the forwarding company cut the deal for me, giving me some astronomical shipping cost, so I've started digging the internet. I've found out that actually Seibon does not produce its products in the US (don't laugh -which is probably obvious for you, was not for me
), Seibon buys them in China or Taiwan probably. So I've started to dig once again, came across few factories in China which has nearly everything from Seibon's stock list - all types of hoods, doors, engine covers, you name it - not the low quality onces, but the so called "grade A" wet CF - clear coated and so on (just like Seibon's products), some of them even can produce you the same products using kevlar carbon or dry carbon (!). And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.So now comes the funny part which I don't understand - let say I've just bought a product from Seibon in the US - a hood for ~$600, it has some major flaws (doesn't really care what's wrong with it), so I've called Seibon's customer support to ask them what to do now
If I were on Seibon's place in such a situation (running a company with pretty strong brand name on the market) I would just take the hood and replace it for free, yeah you can ask what to do with the crappy one - I would sell it for $300-$400 as a flawed product without warranty, still make myself even (this would probably be enough to cover all the expenses like shipping cost, customs, handling, etc) and keep the reputation among my clients Just wanted to share a bit of my knowledge with you
just my 2 cents.
Originally Posted by The_VQ
I don't actually understand why Seibon has so much problems with replacing the hood, this is why:
Month or two ago I was thinking about buying a CF hood in the US, even asked Jim about the dimensions (needed it to estimate the shipping cost to Europe), but as the forwarding company cut the deal for me, giving me some astronomical shipping cost, so I've started digging the internet. I've found out that actually Seibon does not produce its products in the US (don't laugh -which is probably obvious for you, was not for me ), Seibon buys them in China or Taiwan probably. So I've started to dig once again, came across few factories in China which has nearly everything from Seibon's stock list - all types of hoods, doors, engine covers, you name it - not the low quality onces, but the so called "grade A" wet CF - clear coated and so on (just like Seibon's products), some of them even can produce you the same products using kevlar carbon or dry carbon (!). And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.
So now comes the funny part which I don't understand - let say I've just bought a product from Seibon in the US - a hood for ~$600, it has some major flaws (doesn't really care what's wrong with it), so I've called Seibon's customer support to ask them what to do now If I were on Seibon's place in such a situation (running a company with pretty strong brand name on the market) I would just take the hood and replace it for free, yeah you can ask what to do with the crappy one - I would sell it for $300-$400 as a flawed product without warranty, still make myself even (this would probably be enough to cover all the expenses like shipping cost, customs, handling, etc) and keep the reputation among my clients
Just wanted to share a bit of my knowledge with you
just my 2 cents.
Month or two ago I was thinking about buying a CF hood in the US, even asked Jim about the dimensions (needed it to estimate the shipping cost to Europe), but as the forwarding company cut the deal for me, giving me some astronomical shipping cost, so I've started digging the internet. I've found out that actually Seibon does not produce its products in the US (don't laugh -which is probably obvious for you, was not for me
), Seibon buys them in China or Taiwan probably. So I've started to dig once again, came across few factories in China which has nearly everything from Seibon's stock list - all types of hoods, doors, engine covers, you name it - not the low quality onces, but the so called "grade A" wet CF - clear coated and so on (just like Seibon's products), some of them even can produce you the same products using kevlar carbon or dry carbon (!). And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.So now comes the funny part which I don't understand - let say I've just bought a product from Seibon in the US - a hood for ~$600, it has some major flaws (doesn't really care what's wrong with it), so I've called Seibon's customer support to ask them what to do now
If I were on Seibon's place in such a situation (running a company with pretty strong brand name on the market) I would just take the hood and replace it for free, yeah you can ask what to do with the crappy one - I would sell it for $300-$400 as a flawed product without warranty, still make myself even (this would probably be enough to cover all the expenses like shipping cost, customs, handling, etc) and keep the reputation among my clients Just wanted to share a bit of my knowledge with you
just my 2 cents.
Not everyone has a business sense like you do...... Too bad, or this world would be a better place....
Originally Posted by The_VQ
And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.
Originally Posted by THE TECH
What happened to drap? He was responding all day and now he's gone.
He's at the body shop getting his hood repaired!!!! And TECH I'll say it again I am soooooooooooo happy with the CF air-duct I got from you.
Registered User
Joined: Oct 2006
Posts: 253
Likes: 0
From: in the trunk of my dad's buick
Originally Posted by n1k0n
After reading whole thing could not help myself but to comment. IMHO good customer service is that the customer never have to know the issues vendor and manufacturer have to go through. No one cares how many pm's or phone calls vendor had to make to rectify this, the only thing matters to a customer is the outcome and how fast it was handled which in this case was pretty pathetic. And after all this stress 150 bux sounds just silly. No offense I don't know anyone from CarbolLTD personally and am sure they are all great people but that has little to do with handling business and issues, at least thats what it seems from this and previous threads. Just my 2c
Originally Posted by Motormouth
ok, since WHEN does any electronic store take back ANY electronic, even a 2k TV once the box is open (unless you bought thier warranty)? how would you prove it was thier fault?
my friend couldn't even return a head unit once it was open!
Seibon even says there are restocking fees for ANY REASON. this kid is lucky he isn't getting shafted with restocking fees and all the other BS.
it's 600 bucks for christ sake, not 100k. he has a stock hood I'm sure. slap it on and wait it out.
I am so sick of seeing people think modding a car is smooth sailing. IT ISNT look at all the guys with blown engines, parts that break, gets in an accident, can't get it running right.... you are always gonna encounter problems. deal with it and work it out. I SO seriously doubt Carbon ltd is gonna scam anyone since his business is all about volume and he has been here a good amount of time and probably wants to continue.
if 2 months is unbearable sell your car or stop modding it. when you start doing this stuff and deal online it will always happen. until Jim says "**** you" you have a chance and a good one.
my friend couldn't even return a head unit once it was open!
Seibon even says there are restocking fees for ANY REASON. this kid is lucky he isn't getting shafted with restocking fees and all the other BS.
it's 600 bucks for christ sake, not 100k. he has a stock hood I'm sure. slap it on and wait it out.
I am so sick of seeing people think modding a car is smooth sailing. IT ISNT look at all the guys with blown engines, parts that break, gets in an accident, can't get it running right.... you are always gonna encounter problems. deal with it and work it out. I SO seriously doubt Carbon ltd is gonna scam anyone since his business is all about volume and he has been here a good amount of time and probably wants to continue.
if 2 months is unbearable sell your car or stop modding it. when you start doing this stuff and deal online it will always happen. until Jim says "**** you" you have a chance and a good one.
your posts are making less and less sense. you are talking as if he got the hood, and then damaged it and wanted to take it back after being used. WRONG! The hood was a damaged unit from day one. I'm pretty sure that ANY place i've ever bought something from, if your item was bad upon receipt of it, they will exchange the item IMMEDIATELY, no restocking fees, and then THEY will contact the supplier and get it returned/taken care of.
2 months, IMO, is too long for any return transaction...especially when the vendor(Seibon is who i'm referring to) that sold the item states on their website that any defects must be found within 3 days. So we get 3 days...and they get 60+? not good IMO.
Registered User
Joined: Oct 2006
Posts: 253
Likes: 0
From: in the trunk of my dad's buick
Originally Posted by The_VQ
I don't actually understand why Seibon has so much problems with replacing the hood, this is why:
Month or two ago I was thinking about buying a CF hood in the US, even asked Jim about the dimensions (needed it to estimate the shipping cost to Europe), but as the forwarding company cut the deal for me, giving me some astronomical shipping cost, so I've started digging the internet. I've found out that actually Seibon does not produce its products in the US (don't laugh -which is probably obvious for you, was not for me ), Seibon buys them in China or Taiwan probably. So I've started to dig once again, came across few factories in China which has nearly everything from Seibon's stock list - all types of hoods, doors, engine covers, you name it - not the low quality onces, but the so called "grade A" wet CF - clear coated and so on (just like Seibon's products), some of them even can produce you the same products using kevlar carbon or dry carbon (!). And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.
So now comes the funny part which I don't understand - let say I've just bought a product from Seibon in the US - a hood for ~$600, it has some major flaws (doesn't really care what's wrong with it), so I've called Seibon's customer support to ask them what to do now If I were on Seibon's place in such a situation (running a company with pretty strong brand name on the market) I would just take the hood and replace it for free, yeah you can ask what to do with the crappy one - I would sell it for $300-$400 as a flawed product without warranty, still make myself even (this would probably be enough to cover all the expenses like shipping cost, customs, handling, etc) and keep the reputation among my clients
Just wanted to share a bit of my knowledge with you
just my 2 cents.
Month or two ago I was thinking about buying a CF hood in the US, even asked Jim about the dimensions (needed it to estimate the shipping cost to Europe), but as the forwarding company cut the deal for me, giving me some astronomical shipping cost, so I've started digging the internet. I've found out that actually Seibon does not produce its products in the US (don't laugh -which is probably obvious for you, was not for me
), Seibon buys them in China or Taiwan probably. So I've started to dig once again, came across few factories in China which has nearly everything from Seibon's stock list - all types of hoods, doors, engine covers, you name it - not the low quality onces, but the so called "grade A" wet CF - clear coated and so on (just like Seibon's products), some of them even can produce you the same products using kevlar carbon or dry carbon (!). And now the best thing, I've negotiated the price of one Top Secret style hood down to $240 so take a wild guess, for how much Seibon would buy it - probably as low as $150 ?? maybe better.So now comes the funny part which I don't understand - let say I've just bought a product from Seibon in the US - a hood for ~$600, it has some major flaws (doesn't really care what's wrong with it), so I've called Seibon's customer support to ask them what to do now
If I were on Seibon's place in such a situation (running a company with pretty strong brand name on the market) I would just take the hood and replace it for free, yeah you can ask what to do with the crappy one - I would sell it for $300-$400 as a flawed product without warranty, still make myself even (this would probably be enough to cover all the expenses like shipping cost, customs, handling, etc) and keep the reputation among my clients Just wanted to share a bit of my knowledge with you
just my 2 cents.
Originally Posted by bb1314
You have their contact information?! I speak Chinese, I might be able to get a GB for our fellow members here!
bb1314, Are you William Hung????
Look at his avatar, it's him I swear, hey guys we have a sort of celeb here on our forum!!! LMFAO
Last edited by imjdoggie; Mar 16, 2007 at 04:36 PM.
Heh, I don't want to be an as* but actually when I get the products I've ordered, and won't be having any problems with them (it won't crack, it won't fade to fast), I'll really consider starting my own CF business here
So be patient, after I check their quality we can talk - I could always order some parts for me, and the others for my fellow my350z members, which will reduce the price for both sides I am not thinking about taking any cut for myself, just lowering the prices for my orders when buying bulk
So be patient, after I check their quality we can talk - I could always order some parts for me, and the others for my fellow my350z members, which will reduce the price for both sides
I am not thinking about taking any cut for myself, just lowering the prices for my orders when buying bulk
Originally Posted by imjdoggie
He's at the body shop getting his hood repaired!!!! And TECH I'll say it again I am soooooooooooo happy with the CF air-duct I got from you.
Yipppppeeeeeeeeeeeee my 1,000th post!!!
Originally Posted by 350Z_LEE
yeah like thats really resolving it, taking the easy way out. Well, I won't be buying anything from carbon ltd again after reading this thread.
I don't understand how I'm taking the "easy" way out? I think losing $150 is a pretty big hit considering I could just wait for Seibon to do the pick-up and issue him a free replacement. I do my best to make everyone happy but obviosuly thats not possible when im getting judged by people who dont know all the details.
Last edited by Jim@Showstoppers; Mar 16, 2007 at 04:55 PM.
Originally Posted by CarbonLTD
Thats fine, there are almost 80,000 members on this board, I can't make everyone happy.
I don't understand how I'm taking the "easy" way out? I think losing $150 is a pretty big hit considering I could just wait for Seibon to do the pick-up and issue him a free replacement. I do my best to make everyone happy but obviosuly thats not possible when im getting judged by people who dont know all the details.
I don't understand how I'm taking the "easy" way out? I think losing $150 is a pretty big hit considering I could just wait for Seibon to do the pick-up and issue him a free replacement. I do my best to make everyone happy but obviosuly thats not possible when im getting judged by people who dont know all the details.
Hey Jim glad you guys got this matter resolved, it proves your customer service is not as bad as some made it appear to be.
Originally Posted by CarbonLTD
Thats fine, there are almost 80,000 members on this board, I can't make everyone happy.
I don't understand how I'm taking the "easy" way out? I think losing $150 is a pretty big hit considering I could just wait for Seibon to do the pick-up and issue him a free replacement. I do my best to make everyone happy but obviosuly thats not possible when im getting judged by people who dont know all the details.
I don't understand how I'm taking the "easy" way out? I think losing $150 is a pretty big hit considering I could just wait for Seibon to do the pick-up and issue him a free replacement. I do my best to make everyone happy but obviosuly thats not possible when im getting judged by people who dont know all the details.
Originally Posted by imjdoggie
bb1314, Are you William Hung???? Look at his avatar, it's him I swear, hey guys we have a sort of celeb here on our forum!!! LMFAO
Look at his avatar, it's him I swear, hey guys we have a sort of celeb here on our forum!!! LMFAO
^ William Hung
^ ME!
Daxn... we're like twins!
PS: Funny how every Chinese guy used to look like Kung Fu master and now all of us look like William Hung. Props to WASIS!
Last edited by bb1314; Mar 16, 2007 at 05:55 PM.
Originally Posted by bb1314
Very funny! I'll play along...
^ William Hung
^ ME!
Daxn... we're like twins!
PS: Funny how every Chinese guy used to look like Kung Fu master and now all of us look like William Hung. Props to WASIS!
^ William Hung
^ ME!
Daxn... we're like twins!
PS: Funny how every Chinese guy used to look like Kung Fu master and now all of us look like William Hung. Props to WASIS!
Mad Wasist yo! Off topic though.....
^LOL at William Hung
I can't believe this was still going on.. but I'm glad to see it's over. Jim finally stepped up to resolve it but damn, your PMs were very suspect and I'll be damned if I would buy something from someone that would communicate with me anywhere close to what you did. That single PM was enough for me regardless of this "blame them" BS.
BTW...Mods should not delete this topic.
I can't believe this was still going on.. but I'm glad to see it's over. Jim finally stepped up to resolve it but damn, your PMs were very suspect and I'll be damned if I would buy something from someone that would communicate with me anywhere close to what you did. That single PM was enough for me regardless of this "blame them" BS.
BTW...Mods should not delete this topic.