No offense to Jim, but as a middle man (which is what he is) it is his responsibility to deal with his vendor. Just because Seibon is giving him the run around, doesn't mean that the run around gets to go back to the customer. If you've ever heard the phrase **** rolls downhill, this is a perfect example of that, but lets make no mistake the top of the hill is the one signing everyone's paycheck and that's the customer. Saying that Seibon causing the problem is the end customers issue to deal with is saying that **** rolls uphill, and that is not how this is supposed to work.

Here's a solution, If Jim were to have the hood sent directly to him, he could do the inspection, and at that point either send out the new hood to his customer if he feels the claim is warranted, or tell his customer that's as good as it gets, and go on from there.

There's also a common practice known as advanced exchange, where a new item is charged to the customer and sent out immediatly so the customer can swap the item out. When the customer returns the original piece to the vendor (that is Carbon Limited, because that's who the customer paid for the hood, not Seibon) the vendor completes an inspection and if the item is found to be in good working order typically charges a re-stocking fee is to the customer in the form of a partial credit (typically 85 - 90% of the purchase price), and the item is sold to another customer. If it's discovered that the item was damaged by the customer then other arrangements are made, and if the warranty claim is valid then a full credit would be issued for the second item at which time the vendor would go back after the supplier to settle up with them.

Some people are defending the actions of Carbon Limited, while those actions are not "shady" in nature they are just bad buisness practice. There are lots of options available to Jim for getting this resolved, and I feel for sorry that he has such a crappy supplier, but frankly Jim, you choose to work with Seibon, and sell their products, don't expect anyone to feel sorry for a conscious decision you made, and that you continue to make.

 

+1

what a crappy resolution

 

I would only do this with a credit card. You would have better protection if he tried to keep the payment after receiving the payment.

 

actually the stupid thing is being ignorant of the fact the vendor is responsible for what the supplier does and doesn't do.

 

ok, since WHEN does any electronic store take back ANY electronic, even a 2k TV once the box is open (unless you bought thier warranty)? how would you prove it was thier fault?

my friend couldn't even return a head unit once it was open!

Seibon even says there are restocking fees for ANY REASON. this kid is lucky he isn't getting shafted with restocking fees and all the other BS.

it's 600 bucks for christ sake, not 100k. he has a stock hood I'm sure. slap it on and wait it out.

I am so sick of seeing people think modding a car is smooth sailing. IT ISNT look at all the guys with blown engines, parts that break, gets in an accident, can't get it running right.... you are always gonna encounter problems. deal with it and work it out. I SO seriously doubt Carbon ltd is gonna scam anyone since his business is all about volume and he has been here a good amount of time and probably wants to continue.

if 2 months is unbearable sell your car or stop modding it. when you start doing this stuff and deal online it will always happen. until Jim says "**** you" you have a chance and a good one.

 

and we potential customers are all grateful that you are not selling anything to anyone ever.

 

I'm on my 3rd replacement portable DVD player from Best Buy....no problems with exchanges yet as long as it's withing the 30 day period.

And that's with BB, not xyz electronics in China......

 

Yup, except for the part that the replacement process is fundamentally flawed and the vendor has all the potential to make this right using a number of different avenues, and has explored none of them. Ultimately even if Seibon chooses not to warranty the hood, Carbon is still responsible, and should be held to such standard.

 

This issue has been resolved.

 

well, my experiences are ****ed then. my friend had no luck and neither have I.

 

Subscribing for resolution.....

 

any updates?? paypal? .........anything??

 

cross poster

 

I sent the OP $150 to get it repaired. I was under the impression he wanted a replacement hood, had I known he wanted to get his repaired I would have sent the money earlier.

 

Not saying I don't believe you, but it would be nice to hear it from the OP as ultimately he is the only one who knows if the situation is resolved or not.

 

He Did.... Before he turned 50!

Hint: Get A 1-800 number! PMs and e-mail are for business people that don't care.

 

After reading whole thing could not help myself but to comment. IMHO good customer service is that the customer never have to know the issues vendor and manufacturer have to go through. No one cares how many pm's or phone calls vendor had to make to rectify this, the only thing matters to a customer is the outcome and how fast it was handled which in this case was pretty pathetic. And after all this stress 150 bux sounds just silly. No offense I don't know anyone from CarbolLTD personally and am sure they are all great people but that has little to do with handling business and issues, at least thats what it seems from this and previous threads. Just my 2c

 

yeah like thats really resolving it, taking the easy way out. Well, I won't be buying anything from carbon ltd again after reading this thread.

 

What a terrible situation.

 

What happened to drap? He was responding all day and now he's gone.