You've officially lost your freakin mind!

If I buy a defective TV, I return it to the place I purchased it and then they deal with the manufacturer.

 

+1

There are numerous reputable vendors on this site that would have handled this properly and immediately.

 

After reading most of the posts on this topic I cannot believe the CLUSTERF this has been. I have heard a few horror stories about Seibon. I understand the vendors point of view but the customer DOES have a valid complaint. If the seller IS caught in the middle I can undersatnd him being frustrated. A vendor nevers wants an unhappy customer, but for the customer it's even worse. In this case the product cost several hundred dollars, which is way too large to take a loss. I'm sure if we were talking about an item worth $50 no one would care, but.....

 

that was part of your terms of sale, this sale has different terms. People are so used to being able to do things one way (the most conveinient way) that when they agree to another way that they didnt read they get all up in arms about a policy.

like buying a large item(tv) from newegg, gotta deal with manufacturer about defects. its common practice with some of the larger online electronics companies.

 

I just want to say I dealt with BAX before and they are the worst company I ever dealt with. I ended up going to thier shipping center (1 1/2 hours AWAY) to get my hood because they were so inept at scheduling a drop off. then I waited AT thier location for a good 1/2 hour before they found my extremely large box. **** those guys man.

 

you have lost your mind. **** with car parts are TOTALLY different always have been. especially when everything is being shipped.

if you have a warranty claim from sony, you have to contact sony, not Best Buy. you have to arrange for a authorized repairer to inspect it then replace or repair the stuff if deemed acceptable.

this stuff is getting rediculous here.

 

But he controls his customer service and replacing a defective item. If he SELLS a DEFECTIVE item, he is responsible for taking care of the situation. CarbonLTD will not be in business long himself if his customer service skills do not improve.

He needs to add Customer Service 101 to the list of classes he is taking.

 

Don't give in to him. This is pretty much what he is hoping will happen. He is trying to wear you down.

 

BUZZ! WRONG! You take it back to Best Buy and get a refund or replacement! I am also talking about getting the thing home, opening it up and then realizing it does not work. If the thing fails 3 months later, then you would be correct.

 

i wouldnt take that $150 man. seriously...u've already waited 3 months and it shows u're patient . do u honestly need a cf hood on your car right away? (unless you sold your stock one then yea i guess you do need one)

u deserve a non defective hood and it was really surprising to see carbon jump on that offer so quickly.

 

+1

Carbon jumped on it so quick because it appears he never had any intention of replacing the hood or even getting in touch with Seibon.

 

did he give you the payment yet?

 

+142309232342

I just shipped my old Seibon hood through them...I called in the order, requested insurance, the guy said yup, sure. I paid. shipped. The only paperwork I received was from the guy who picked it up...

Well, they damaged the hood in shipment. So i file the claim. They sent me 50 bucks to "rectify the situation". end of story. no more. They said that because I didn't write down the declared value on the paper that the guy who picked it up gave me...it wasn't insured. They never told me to write that value down, nor was there a spot on the page that said to declare a value. It just said the dimensions of the hood and its weight and where it originated and where it was going. That's it.

So to me, they prey on those who haven't had to do a claim through them, and burn them the first time. I will NEVER EVER use BAX again...and I'd recommend you do the same thing!

 

This whole thing is stupid... So we have 3 parties here.
The buyer,
The Vendor,
The Manufacturer.

To break down the story step by step.
1. Buyer buys a crappy hood from the Vendor.
2. Vendor contacts Manufacturer about the crappy hood.
3. Manufacturer is being slow about the return/replacement of the crappy hood.
4. Buyer gets frustrated about the wait and put the frustration on Vendor(it's understandable).
5. Buyer starts thread after thread to complain about the situation.
6. Vendor gets frustrated and repies to the thread and diverts the faulty party to the manufacturer and shipping company(not a very good move, but it's understandable as well)
7. Buyer gets even more frustrated and thinks the Vendor is lying or even a scammer.

My comment... I think it was the vendor's fault first to not handle the situation correctly. I remember one time I ordered a cellphone from a website. The dealer charged me money for the phone already but I never got the phone. So instead of simply telling me that it's the manufacturer's fault, the sales rep made a 3 way call between me, him and a sales rep from the manufacturer to try to understand the situation. So my frustraction was diverted to that sales rep from the manufacturer instantly and the sales rep from the dealer became my "backup" on the issue.

Back to this case.. it's not the vendor's fault in this case, but he sure needs to provide better customer service.

 

I'm not always the sharpest knife in the kitchen, but let me see if have the details correct:

(1) Customer buys CF hood from CarbonLtd
(2) Customer discovers manufacturers defect in CF hood shortly after purchase
(3) Customer requests replacement
(4) Seller informs buyer of process for replacement
(5) Seller is a middle man who has to deal with 3rd & 4th parties to replace CF hood
(6) After two+ months buyer has not received replacement
(7) Seller has been trying to mediate between parties

Does that sound basically correct???

 

No comment just simply subscribing...

 

In The End...


Carbon dropped the ball.

Drap lost his ballz.



Once more, lousy businesses win.

 

Two in one day, in the same thread.......

I'll see you guys in a couple of months.....


To the OP.....after all of this, I sure as hell wouldn't accept the $150 "buyout".....

 

Plenty of other vendors out there...

I really can't believe I read all 178 posts.

 

Man I would not settle for taking 150. I would want double that to cover my time to take it there, the cost, plus the time it took, and my gas!! Selling yourself short but I hear ya. You just want a remedy. Good luck!