CARBONLTD still has not come through
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From: Get out my way pimpin', FL
Originally Posted by THE TECH
Carbon weave is not a defect btw, it is the nature of the product. If you have a problem, let me know.
FYI, I have sold 30 of the Titek ducts so far. No one has had an issue with it yet.
FYI, I have sold 30 of the Titek ducts so far. No one has had an issue with it yet.
Originally Posted by 2T350Z
Carbon is not saying he will not replace it he is saying that he will..... he can only control what happens in his business he doesn't control seibon he doesn't control bax shipping company if I were him and I was getting all this neg. feedback I would just say sorry have a nice day
Originally Posted by zman1910
Your right and since he can control his business..all he has to do is ship the hood that he supposedly has had waiting right next to him for the last 2 months and let Seibon come and take the hood at their own convenience. That way customer can enjoy his new hood and not have to bad mouth the vendor. Make sense?
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From: MD
Originally Posted by zman1910
Your right and since he can control his business..all he has to do is ship the hood that he supposedly has had waiting right next to him for the last 2 months and let Seibon come and take the hood at their own convenience. That way customer can enjoy his new hood and not have to bad mouth the vendor. Make sense?
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Joined: Jun 2005
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From: Ikea desk chair
Originally Posted by zman1910
Your right and since he can control his business..all he has to do is ship the hood that he supposedly has had waiting right next to him for the last 2 months and let Seibon come and take the hood at their own convenience. That way customer can enjoy his new hood and not have to bad mouth the vendor. Make sense?
+1....exactly what I think.
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From: Ohio
Originally Posted by CarbonLTD
Obviously that would be a perfect situation in your world, unfortunatly this is the real world and thats not how Seibon handles their claims. You must get the hood returned before a new one can be shipped out. Thats standard in any business.
We're so close to getting this finished all you had to do was wait it out 1 more day.
We're so close to getting this finished all you had to do was wait it out 1 more day.
I wouldn't buy a CF hood emblem from you after reading all of you nasty remarks and BS excuses.
Originally Posted by 2T350Z
that makes no sense so he sends the hood and then the guy decides to keep them both
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From: Ohio
Originally Posted by CarbonLTD
Whats not to understand ? Let me try to break it down even further for you...
Seibon receives defective hood
Seibon inspects defective hood to make sure it wasn't shipping/install error that caused the damage
Seibon then tells me its ok to send out a new hood.
Seibon receives defective hood
Seibon inspects defective hood to make sure it wasn't shipping/install error that caused the damage
Seibon then tells me its ok to send out a new hood.
1. WTF is taking so long???????????????
As a matter of fact at this point i would be happy if Jim would atleast give me $150 and Ill put the rest just to get the defective hood fixed locally and save him all this trouble.... If thats not being reasonable after waiting almost 3 months, i dont know what is.
Originally Posted by buzzardmountain
Originally Posted by 2T350Z
if I were him and I was getting all this neg. feedback I would just say sorry have a nice day
Originally Posted by RotoryRocket7
If it were me, I would ship out the new hood to the person right away and deal with Seibon on the side. If they sent out defective product, which from other postings about the exact same problem as eveidence it seems they have, then I would expect them to honor the warranty. I would collect the warranty from Seibon directly and the customer would have the hood ASAP (like in Feb sometime).
Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.
In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?
Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.
In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?
Last edited by gothchick; Mar 16, 2007 at 09:06 AM.
Originally Posted by gothchick
Of coarse there are always two or three sides to every story, but RotoryRocket hit it I think:
"If it were me, I would ship out the new hood to the person right away and deal with Seibon on the side. If they sent out defective product, which from other postings about the exact same problem as eveidence it seems they have, then I would expect them to honor the warranty. I would collect the warranty from Seibon directly and the customer would have the hood ASAP (like in Feb sometime).
Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.
In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?"
"If it were me, I would ship out the new hood to the person right away and deal with Seibon on the side. If they sent out defective product, which from other postings about the exact same problem as eveidence it seems they have, then I would expect them to honor the warranty. I would collect the warranty from Seibon directly and the customer would have the hood ASAP (like in Feb sometime).
Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.
In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?"
Shiet, Im willing to settle for $150 dollars at this point and Ill put in the rest to get this defective hood fixed locally and save Jim and i the trouble... Cant get any easier than that
Originally Posted by buzzardmountain
I personally think CarbonLTD better shoot you a PM and ask you not to post in this thread again.....
Just IMO....
Just IMO....
Originally Posted by drap660
Shiet, Im willing to settle for $150 dollars at this point and Ill put in the rest to get this defective hood fixed locally and save Jim and i the trouble... Cant get any easier than that
