Incident With Performance Nissan In Duarte
I see both sides of the story here. I must say though that how much a customer has spent means nothing in this situation. I would be just as upset as George is or maybe even more. But George, you also need to be reasonable. You should take the powdercoating option they are giving you if it's still avaiable.(since you cannot get a new wheel) It is the quickest and easist solution for both sides here. No $$ out of pocket to you and you get to keep you "special edition" wheels. I had my TE's powdercoated and got TONS of compliments.
Everyone please remember, Andy is not @ fault here so please don't attack him.
Everyone please remember, Andy is not @ fault here so please don't attack him.
Last edited by ZU L8R; Aug 17, 2007 at 04:31 PM.
Originally Posted by Andy@Performance
How many times do I have to say this? - I am agreeing with all of you and at the point in time, I fought for George for him to get a new wheel! Unfortunately, this was not a parts department call at all, it was service. If it was my call, like I said before, George would have 2 new wheels.
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From: Claremont/Pasadena
Just my point of view and being reasonable and taking the deal with performance nissa
Just my point of view and being reasonable and taking the deal with performance Nissan
________________________________________
I am responding to Andy's post # 100
ANDY,
I DID NOT WANT TO BRING PAST THINGS BECAUSE I STILL CONSIDER THE MATTER CLOSE AND DONE AS OF YESTERDAYS. I AM ONLY RESPONDING BECAUSE OF YOUR TWO SIDES OF THE STORY POST.
I also maintained that you tried to help me all of this time.
Andy, what it appears to me in your post is that you are mentioning things that happen in the past with service dept. and I. This incident has nothing to do with another. Are you trying to say that I am fabricating damages and trying to have your dealer pay for them? When you say customer’s history what do you mean?
You stated “Purchased BRAND NEW from our dealership and you have many repair order's that have been stored. At one point, we've even replaced a brand new hood for you. Now looking at your history base, do you think you are a good customer? After all the free work and parts we have given to your car because of our good faith in you as a customer, was there any kind of return in our investment?”
WHAT PARTS FOR FREE? -- Point them out please. I only got the damage muffler tips replaced and the damage hood. That is it. Nothing else nada.
Andy with all due respect, all of the work has been done to the car because your dealer sold me a car that should not have been put out for a sale without first repairing the damaged parts. I consider that is bad for business I consider that a no no. A dealer that does not have their cars in top conditions for delivery is not looking out for their consumers. While waiting for my car in occasion I have view your brand new cars in your sales lot. I was amazed as to the number of brand new z that hat door dings.
The price thing with our friend had nothing to do with the damage to the rim. I think that it was introduced just to question my integrity. I remember loud and clear the 709 out the door Price quote from our friend was 709. You also mentioned to me over the phone that our friend did not REMEMBER WHAT QUOTE OUR FRIND HAD GIVEN ME. To forum members here, If you been in the market to buy volks you know that 709 for a 19x10.5 te-37 in gunpowder color is not way out of range from sellers at this forum. Bottom line I got a quote of 709 from our friend. After listening to your point of view about your sales strategies I agree to get the rims for 755
Andy, I left a message for you’re to please call me but you did not, so that is why I called you. I am very sorry that you got the impression that I was just talking about the price quote you gave me the day before. But you know we mainly talked about putting closure to this incident and the way we both going to handle the thread I started. You mention that might respond to the tread and I said I will put closure to it.
Know, let talk about the details of the phone conversation.
In all fairness I contacted our friend to see what the market was for this particular rim. Andy I think that you forgot to mention that I am very aware who this person is to you and I. We both know that you two guys are very good friends. While talking in the phone I told you could confirm the quote by contacting our mutual friend. You put me on hold and I waited for you to finish with our friend in the other line. You told me that you our friend did not remember what his quote was to me. And even if it was 709 you could not match the price because that was even cheaper than the price you give to your employees. You mentioned that there are price guide lines that volks set for retailers to follow. Because I understand how this works I decided to just pay your asking price of 755. I aproved the purchase of 755 because I gave my word to Mr. Miller that I will take Financial responsibility for the right rim. At the end I felt as if you did not believe me. I was hoping that you would see that I not going to make up a number knowing perfectly well that this quote number can be easily verified by you with our mutual friend. I also contemplated that fact the dealer was still selling me a product at a profit.
I feel that the least you could do for me was to sell me the rims without making any financial gain.
I will address the last incident with the hood to point out some facts that you might not know.
First the hood story thing,
Did you know that I took the car back two hours later after I had taken delivery of a brand new car because it had two damage areas? One was the big scratch on the top of the muffler tips and 3 small paint chips on the hood. Did you know that I brought it to the sales manager and he approved the REPLACEMENT OF THE TWO ITEMS? YOUR DEPARTMENT REPLACED THE TIPS. Thanks for that, but I was not happy with the hood because it was touch up did not looked good. Remember this is a brand new car that had authorization from one of the top sales manager to get the hood replace with a new one. Also, I DID NOT APPROVE THE TOUCH UP PAINT. After being assure about the damage to the car could be professionally repair by a hood repaint, I approve the repaint of the hood.
What a nightmare that was---- My car sat on the dealer for 10 days with no one doing a thing to it. After getting the round around by a service rep I went to the body shop performance Nissan uses to paint their car. Luckily the body shop is in the same city as performance Nissan. It turns out that I found out that the car was not even there. THE CAR WAS STILL AT PERFORMANCE NISSAN. I was mad; I had the manager from the paint shop called and located the car at performance Nissan. I get so mad because performance Nissan told me that the car was almost done at the shop and they were waiting for the body shop prep it and deliver the car.
In another words performance Nissan flat out lied and did not tell me a complete story. Any ways the paint shop told me that they will take a week to deliver the car after they get it. The paint shop manager arranged to have the car deliver form performance Nissan.
A week later I got the car with a poorly painted hood. I was not happy with the results and the hood was replaced with a new hood.
Bottom line on this: A dealership should never put up a new car for sale with damages. I later found that dealers can sell cars as long as the car does not go over a certain dollar amount of repair damage. Also they have the right to keep this repair information to them self. In another words, they do not have to tell you.
Also, I will never take delivery of a new car that is wet because you sometimes the water drops make it difficult to see the imperfections with the car. That’s what happened when I took delivery of the car. Next time, I will wait for it to dry and check the car.
The problem is not over this paint job thing. My alarm installer told me that the car appeared to probably have been repainted. I have a good friend a local detail shop that view and tested the paint thickness with those electronic gauge devices. After a very detail clean and close inspection of the paint on the car, the detailer told me that the car had not been repainted but it appears that it had over spray because the spray patterns near the hood.
I took the car back to the dealer and some of the service department reps insulted my intelligence by denied any imperfection with the paint. And told me that there is nothing wrong with the car. I told them to just feel the paint. It feels rough and it looks different to the rest of the car. After understanding where their position stood with the paint discrepancies, I went to speak to Frank-the dealership director. Frank very quickly pick up the phone and talked to the service director. Frank said to me, we will fix it and keep you happy. I thanked Frank and walked to the service department. As the director and service manager were reviewing the car, a service representative came by the car and said, the car had over sprayed around the front section of the car. Bingo, it was over spray that made the color / texture of the paint feel different.
We schedule and appoint to get the car wet sanded in all the areas that were needed. The tech did an ok job. There was some scratch sanding marks around the black trim of the car. I just figured I would buff it myself and just let it go and do not take it back again.
This incident left me without car for more than two weeks. I could have them give me a rental but I did not do it.
About the special edition I stand corrected, they are limited edition not special edition. They caught my eye when I saw an image form mackin industries advertised as limited edition for 2005.
Andy, I was never rude or disrespectful to you or any one. When I was there yesterday you were not even there. I waited for two hours to speak to you and paid and settle the whole thing. I know that you were not aware that I was waiting for you and is not your fault. I was very friendly to everyone there. I spoke to Mr. Miller, Paul, Vince, Roger, George and others and I was nothing but friendly. I truly do not appreciate you saying that being mad clouded my judgment. What do you mean by that! I made good decision by not taking the offer of having rims refinish. I do not want that. That is my decision to make.
I truly hope that my rims get order as we agreed I will pay for the rim I order at your convenience.
If you like to continue reviewing my history with the service department, please do so. Please also kindly point out the funds that I have generated for your parts department. I also think that the service department should speak for themselves. In my view your statements about my past service incidents are of 2nd hand. You did not have 1st hand knowledge of this incidents.
I think is best when the service dept. reps that had firsthand knowledge address my service history with the forum doesn’t you thinking so?
George
________________________________________
I am responding to Andy's post # 100
ANDY,
I DID NOT WANT TO BRING PAST THINGS BECAUSE I STILL CONSIDER THE MATTER CLOSE AND DONE AS OF YESTERDAYS. I AM ONLY RESPONDING BECAUSE OF YOUR TWO SIDES OF THE STORY POST.
I also maintained that you tried to help me all of this time.
Andy, what it appears to me in your post is that you are mentioning things that happen in the past with service dept. and I. This incident has nothing to do with another. Are you trying to say that I am fabricating damages and trying to have your dealer pay for them? When you say customer’s history what do you mean?
You stated “Purchased BRAND NEW from our dealership and you have many repair order's that have been stored. At one point, we've even replaced a brand new hood for you. Now looking at your history base, do you think you are a good customer? After all the free work and parts we have given to your car because of our good faith in you as a customer, was there any kind of return in our investment?”
WHAT PARTS FOR FREE? -- Point them out please. I only got the damage muffler tips replaced and the damage hood. That is it. Nothing else nada.
Andy with all due respect, all of the work has been done to the car because your dealer sold me a car that should not have been put out for a sale without first repairing the damaged parts. I consider that is bad for business I consider that a no no. A dealer that does not have their cars in top conditions for delivery is not looking out for their consumers. While waiting for my car in occasion I have view your brand new cars in your sales lot. I was amazed as to the number of brand new z that hat door dings.
The price thing with our friend had nothing to do with the damage to the rim. I think that it was introduced just to question my integrity. I remember loud and clear the 709 out the door Price quote from our friend was 709. You also mentioned to me over the phone that our friend did not REMEMBER WHAT QUOTE OUR FRIND HAD GIVEN ME. To forum members here, If you been in the market to buy volks you know that 709 for a 19x10.5 te-37 in gunpowder color is not way out of range from sellers at this forum. Bottom line I got a quote of 709 from our friend. After listening to your point of view about your sales strategies I agree to get the rims for 755
Andy, I left a message for you’re to please call me but you did not, so that is why I called you. I am very sorry that you got the impression that I was just talking about the price quote you gave me the day before. But you know we mainly talked about putting closure to this incident and the way we both going to handle the thread I started. You mention that might respond to the tread and I said I will put closure to it.
Know, let talk about the details of the phone conversation.
In all fairness I contacted our friend to see what the market was for this particular rim. Andy I think that you forgot to mention that I am very aware who this person is to you and I. We both know that you two guys are very good friends. While talking in the phone I told you could confirm the quote by contacting our mutual friend. You put me on hold and I waited for you to finish with our friend in the other line. You told me that you our friend did not remember what his quote was to me. And even if it was 709 you could not match the price because that was even cheaper than the price you give to your employees. You mentioned that there are price guide lines that volks set for retailers to follow. Because I understand how this works I decided to just pay your asking price of 755. I aproved the purchase of 755 because I gave my word to Mr. Miller that I will take Financial responsibility for the right rim. At the end I felt as if you did not believe me. I was hoping that you would see that I not going to make up a number knowing perfectly well that this quote number can be easily verified by you with our mutual friend. I also contemplated that fact the dealer was still selling me a product at a profit.
I feel that the least you could do for me was to sell me the rims without making any financial gain.
I will address the last incident with the hood to point out some facts that you might not know.
First the hood story thing,
Did you know that I took the car back two hours later after I had taken delivery of a brand new car because it had two damage areas? One was the big scratch on the top of the muffler tips and 3 small paint chips on the hood. Did you know that I brought it to the sales manager and he approved the REPLACEMENT OF THE TWO ITEMS? YOUR DEPARTMENT REPLACED THE TIPS. Thanks for that, but I was not happy with the hood because it was touch up did not looked good. Remember this is a brand new car that had authorization from one of the top sales manager to get the hood replace with a new one. Also, I DID NOT APPROVE THE TOUCH UP PAINT. After being assure about the damage to the car could be professionally repair by a hood repaint, I approve the repaint of the hood.
What a nightmare that was---- My car sat on the dealer for 10 days with no one doing a thing to it. After getting the round around by a service rep I went to the body shop performance Nissan uses to paint their car. Luckily the body shop is in the same city as performance Nissan. It turns out that I found out that the car was not even there. THE CAR WAS STILL AT PERFORMANCE NISSAN. I was mad; I had the manager from the paint shop called and located the car at performance Nissan. I get so mad because performance Nissan told me that the car was almost done at the shop and they were waiting for the body shop prep it and deliver the car.
In another words performance Nissan flat out lied and did not tell me a complete story. Any ways the paint shop told me that they will take a week to deliver the car after they get it. The paint shop manager arranged to have the car deliver form performance Nissan.
A week later I got the car with a poorly painted hood. I was not happy with the results and the hood was replaced with a new hood.
Bottom line on this: A dealership should never put up a new car for sale with damages. I later found that dealers can sell cars as long as the car does not go over a certain dollar amount of repair damage. Also they have the right to keep this repair information to them self. In another words, they do not have to tell you.
Also, I will never take delivery of a new car that is wet because you sometimes the water drops make it difficult to see the imperfections with the car. That’s what happened when I took delivery of the car. Next time, I will wait for it to dry and check the car.
The problem is not over this paint job thing. My alarm installer told me that the car appeared to probably have been repainted. I have a good friend a local detail shop that view and tested the paint thickness with those electronic gauge devices. After a very detail clean and close inspection of the paint on the car, the detailer told me that the car had not been repainted but it appears that it had over spray because the spray patterns near the hood.
I took the car back to the dealer and some of the service department reps insulted my intelligence by denied any imperfection with the paint. And told me that there is nothing wrong with the car. I told them to just feel the paint. It feels rough and it looks different to the rest of the car. After understanding where their position stood with the paint discrepancies, I went to speak to Frank-the dealership director. Frank very quickly pick up the phone and talked to the service director. Frank said to me, we will fix it and keep you happy. I thanked Frank and walked to the service department. As the director and service manager were reviewing the car, a service representative came by the car and said, the car had over sprayed around the front section of the car. Bingo, it was over spray that made the color / texture of the paint feel different.
We schedule and appoint to get the car wet sanded in all the areas that were needed. The tech did an ok job. There was some scratch sanding marks around the black trim of the car. I just figured I would buff it myself and just let it go and do not take it back again.
This incident left me without car for more than two weeks. I could have them give me a rental but I did not do it.
About the special edition I stand corrected, they are limited edition not special edition. They caught my eye when I saw an image form mackin industries advertised as limited edition for 2005.
Andy, I was never rude or disrespectful to you or any one. When I was there yesterday you were not even there. I waited for two hours to speak to you and paid and settle the whole thing. I know that you were not aware that I was waiting for you and is not your fault. I was very friendly to everyone there. I spoke to Mr. Miller, Paul, Vince, Roger, George and others and I was nothing but friendly. I truly do not appreciate you saying that being mad clouded my judgment. What do you mean by that! I made good decision by not taking the offer of having rims refinish. I do not want that. That is my decision to make.
I truly hope that my rims get order as we agreed I will pay for the rim I order at your convenience.
If you like to continue reviewing my history with the service department, please do so. Please also kindly point out the funds that I have generated for your parts department. I also think that the service department should speak for themselves. In my view your statements about my past service incidents are of 2nd hand. You did not have 1st hand knowledge of this incidents.
I think is best when the service dept. reps that had firsthand knowledge address my service history with the forum doesn’t you thinking so?
George
Last edited by photo2u; Aug 18, 2007 at 01:08 AM.
No matter what, Performance Nissan should have to replace the wheels, even if they didn't mess up the other side, the car should be 100% of what it was when it went into to get service. Also, it doesn't matter how much he spent there, if he bought a .99 crush washer or a m45 fully loaded. Even if the service was free how much he spent there has nothing to do with this case. It sucks for Andy because he's the voice of PN on the boards and it's not his fault that this happened. He's only the messenger so give him a break.
How about this:
Don't charge George from Pasadena anything. Give him the wheels with the new offsets. Take his old wheels as an exchange. Refinish them, and sell them as used to minimize loss. Happy everyone?
How about this:
Don't charge George from Pasadena anything. Give him the wheels with the new offsets. Take his old wheels as an exchange. Refinish them, and sell them as used to minimize loss. Happy everyone?
Last edited by Mazinger Z; Aug 17, 2007 at 05:06 PM.
Thread Starter
New Member
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Joined: Jun 2006
Posts: 228
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From: Claremont/Pasadena
Originally Posted by 350ZV3
I still cant believe you are going to pay $700. Take these loosers to court. Youll win.
That was an option I was seriously considering two days ago. I spoke to the Service director and in good faith we both close the deal with a hand shake. I am not going to change that. Not for the money or anything else. Andy and I close the deal. In my view the items that can be look in to is my history with the service dept. I welcome the service dept. reps to review any aspect of my history with them.
It's friday, I will call some of my forum member for a beer, and let this thing rest.
George
Thread Starter
New Member
iTrader: (14)
Joined: Jun 2006
Posts: 228
Likes: 3
From: Claremont/Pasadena
Originally Posted by bugsbbunny
No matter what, Performance Nissan should have to replace the wheels, even if they didn't mess up the other side, the car should be 100% of what it was when it went into to get service. Also, it doesn't matter how much he spent there, if he bought a .99 crush washer or a m45 fully loaded. Even if the service was free how much he spent there has nothing to do with this case. It sucks for Andy because he's the voice of PN on the boards and it's not his fault that this happened. He's only the messenger so give him a break.
How about this:
Don't charge George from Pasadena anything. Give him the wheels with the new offsets. Take his old wheels as an exchange. Refinish them, and sell them as used to minimize loss. Happy everyone?
How about this:
Don't charge George from Pasadena anything. Give him the wheels with the new offsets. Take his old wheels as an exchange. Refinish them, and sell them as used to minimize loss. Happy everyone?
yes, yes, yes,
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Performance Nissan
Performance Nissan
iTrader: (92)
Joined: Dec 2004
Posts: 6,151
Likes: 0
From: Pasadena/Bay Area
Originally Posted by photo2u
I am responding to Andy's post # 100
ANDY,
I DID NOT WANT TO BRING PAST THINGS BECAUSE I STILL CONSIDER THE MATTER CLOSE AND DONE AS OF YESTERDAYS AND MY POST. I AM ONLY RESPONDING BECAUSE OF YOUR TWO SIDES OF THE STORY POST. I also maintained that you tried to help me all of this time.
Andy, what it appears to me in your post is that you are mentioning things that happen in the past with service and I. This incident has nothing to do with another. Are you trying to say that I am fabricating damages and trying to have your dealer pay for them? When you say customer’s history what do you mean? you stated “Purchased BRAND NEW from our dealership and you have many repair order's that have been stored. At one point, we've even replaced a brand new hood for you. Now looking at your history base, do you think you are a good customer? After all the free work and parts we have given to your car because of our good faith in you as a customer, was there any kind of return in our investment?”
Andy with all due respect, all of the work has been done to the car because your dealer sold me a car that should not have been put out for a sale without first repairing the damaged parts. I consider that is bad bad bad. A dealer that does not have their cars in top conditions is not looking for their consumers.
The price thing with our friend had nothing to do with the damage to the rim. I think that it was introduced just to question my integrity. I remember loud and clear the 709 out the door Price quote from our other friend was 709. You also mentioned to me over the phone that our friend did not REMEMBER WHAT QUOTE HE GAVE ME. To forum members here, If you been in the market you know that 709 for a 19x10.5 te-37 in gunpowder color is not way out of range from sellers at this forum.
I will address the last incident with the hood to point out some facts that might not know.
First story first. The hood thing.
Did you know that I took the car back two hours later after I had taken delivery of a brand new car because it had two damage areas? One was the big scratch on the top of the muffler tips and 3 small paint chips on the hood. Did you know that I brought it to the sales manager and he approved the REPLACEMENT OF THE TWO ITEM? YOUR DEPARTMENT REPLACED THE TIPS. Thanks, but I was not happy with the hood because it was touch up did not looked good. Remember this is a brand new car with few miles on. Also I DID NOT APPROVE THE TOUCH UP. After being assure about the damage to the car could be professionally repair by a hood repaint, I approve the repaint of the hood. What a nightmare that was. My car sat on the dealer for 10 with no one doing a thing to it. After getting the round around by a sales rep I went to the body shop performance Nissan uses to paint their car. Luckily the body shop is in the same city as performance Nissan. It turns out that I found out that the car was not even there. THE CAR WAS STILL AT PERFORMANCE NISSAN. I was mad; the manager from the paint shop called and located the car in performance Nissan. I get so mad because performance Nissan told me that the car was almost done at the shop and they were waiting for the body shop prep it and deliver the car.
In another words performance Nissan flat out lied and did not tell me a complete story. Any ways the paint shop told me that they will take a week to deliver the car after they get it.
A week later I got the car with a poorly painted hood. I was not happy with the results and the hood was replaced with a new hood.
Bottom line on this is that the dealership should never put up for sale a car with damages. I later found dealers can sell cars as long as the car does not go over a certain dollar amount of repair damage.
Also, I will never take delivery of a new car that is wet. When the car is fresh from being wash because you something can see the imperfections. I will wait for it to dry and check the car in the future.
The problem is not over this paint job thing. My alarm installer told me that the car appears that probably had been repainted. I have a good friend a local detail shop that view and tested the paint thickness with those electronic gauge devices. After a very detail clear and close inspection of the paint on the car the detailer told me that the car had not been repainted but it appears that it had over spray because it was consistent with spray patterns near the hood.
I took the car back to the dealer and the service insulted my intelligence and told me that there is nothing wrong with the car. I told them to just feel the paint. It feels rough and it looks different. After seen where their position stand, I went to speak to Frank-the dealership director. Frank very quckly pick up the phone and talked to the service director. Frank said to me, we will fix it and keep you happy. I thanked Frank and walked to the service department. As the director and service manager were reviewing the car, a service representative came by the car and said, the car had over sprayed around the front section of the car. Bingo, it was over spray that made the color / texture of the paint feel different.
We schedule and appoint to get the car wet sanded in all the areas that were needed. The tech did an ok job. There was some scratch sanding marks around the black trim of the car. I just figured I would buff it myself and just let it go and do not take it back again.
This incident left me without car for more than two weeks. I could have them give me a rental but I did not do it.
About the special I stand corrected, they are limited edition not special edition. They caught my eye when I saw an image form mackin industries advertised as limited edition for 2005.
Andy, I was never rude or disrespectful to you or any one. When I was there yesterday you were not even there. I waited for two hours to speak to you and paid and settle the whole thing. I know that you were not aware that I was waiting for you and is not your fault. I was very friendly to everyone there. I spoke to Mr. Miller, Paul, Vince, Roger, George and others and I was nothing but friendly. I truly do not appreciate you saying that being mad clouded my judgment. What do you need by that! I made good decision by not taking the offer of having rims refinish.
I truly hope that my rims get order as we agreed I will pay for the rim I order at your convenience.
If you like to continue reviewing my history with the service department, let me know. Please also kindly point out the funds that I have generated for your parts department. I also think that you should get the service department speak about the incidents with them. In my view your statements are of 2nd hand.
I think is best when the service dept. reps that have first hand knowledge address my service history with the forum don’t you think so?
George
ANDY,
I DID NOT WANT TO BRING PAST THINGS BECAUSE I STILL CONSIDER THE MATTER CLOSE AND DONE AS OF YESTERDAYS AND MY POST. I AM ONLY RESPONDING BECAUSE OF YOUR TWO SIDES OF THE STORY POST. I also maintained that you tried to help me all of this time.
Andy, what it appears to me in your post is that you are mentioning things that happen in the past with service and I. This incident has nothing to do with another. Are you trying to say that I am fabricating damages and trying to have your dealer pay for them? When you say customer’s history what do you mean? you stated “Purchased BRAND NEW from our dealership and you have many repair order's that have been stored. At one point, we've even replaced a brand new hood for you. Now looking at your history base, do you think you are a good customer? After all the free work and parts we have given to your car because of our good faith in you as a customer, was there any kind of return in our investment?”
Andy with all due respect, all of the work has been done to the car because your dealer sold me a car that should not have been put out for a sale without first repairing the damaged parts. I consider that is bad bad bad. A dealer that does not have their cars in top conditions is not looking for their consumers.
The price thing with our friend had nothing to do with the damage to the rim. I think that it was introduced just to question my integrity. I remember loud and clear the 709 out the door Price quote from our other friend was 709. You also mentioned to me over the phone that our friend did not REMEMBER WHAT QUOTE HE GAVE ME. To forum members here, If you been in the market you know that 709 for a 19x10.5 te-37 in gunpowder color is not way out of range from sellers at this forum.
I will address the last incident with the hood to point out some facts that might not know.
First story first. The hood thing.
Did you know that I took the car back two hours later after I had taken delivery of a brand new car because it had two damage areas? One was the big scratch on the top of the muffler tips and 3 small paint chips on the hood. Did you know that I brought it to the sales manager and he approved the REPLACEMENT OF THE TWO ITEM? YOUR DEPARTMENT REPLACED THE TIPS. Thanks, but I was not happy with the hood because it was touch up did not looked good. Remember this is a brand new car with few miles on. Also I DID NOT APPROVE THE TOUCH UP. After being assure about the damage to the car could be professionally repair by a hood repaint, I approve the repaint of the hood. What a nightmare that was. My car sat on the dealer for 10 with no one doing a thing to it. After getting the round around by a sales rep I went to the body shop performance Nissan uses to paint their car. Luckily the body shop is in the same city as performance Nissan. It turns out that I found out that the car was not even there. THE CAR WAS STILL AT PERFORMANCE NISSAN. I was mad; the manager from the paint shop called and located the car in performance Nissan. I get so mad because performance Nissan told me that the car was almost done at the shop and they were waiting for the body shop prep it and deliver the car.
In another words performance Nissan flat out lied and did not tell me a complete story. Any ways the paint shop told me that they will take a week to deliver the car after they get it.
A week later I got the car with a poorly painted hood. I was not happy with the results and the hood was replaced with a new hood.
Bottom line on this is that the dealership should never put up for sale a car with damages. I later found dealers can sell cars as long as the car does not go over a certain dollar amount of repair damage.
Also, I will never take delivery of a new car that is wet. When the car is fresh from being wash because you something can see the imperfections. I will wait for it to dry and check the car in the future.
The problem is not over this paint job thing. My alarm installer told me that the car appears that probably had been repainted. I have a good friend a local detail shop that view and tested the paint thickness with those electronic gauge devices. After a very detail clear and close inspection of the paint on the car the detailer told me that the car had not been repainted but it appears that it had over spray because it was consistent with spray patterns near the hood.
I took the car back to the dealer and the service insulted my intelligence and told me that there is nothing wrong with the car. I told them to just feel the paint. It feels rough and it looks different. After seen where their position stand, I went to speak to Frank-the dealership director. Frank very quckly pick up the phone and talked to the service director. Frank said to me, we will fix it and keep you happy. I thanked Frank and walked to the service department. As the director and service manager were reviewing the car, a service representative came by the car and said, the car had over sprayed around the front section of the car. Bingo, it was over spray that made the color / texture of the paint feel different.
We schedule and appoint to get the car wet sanded in all the areas that were needed. The tech did an ok job. There was some scratch sanding marks around the black trim of the car. I just figured I would buff it myself and just let it go and do not take it back again.
This incident left me without car for more than two weeks. I could have them give me a rental but I did not do it.
About the special I stand corrected, they are limited edition not special edition. They caught my eye when I saw an image form mackin industries advertised as limited edition for 2005.
Andy, I was never rude or disrespectful to you or any one. When I was there yesterday you were not even there. I waited for two hours to speak to you and paid and settle the whole thing. I know that you were not aware that I was waiting for you and is not your fault. I was very friendly to everyone there. I spoke to Mr. Miller, Paul, Vince, Roger, George and others and I was nothing but friendly. I truly do not appreciate you saying that being mad clouded my judgment. What do you need by that! I made good decision by not taking the offer of having rims refinish.
I truly hope that my rims get order as we agreed I will pay for the rim I order at your convenience.
If you like to continue reviewing my history with the service department, let me know. Please also kindly point out the funds that I have generated for your parts department. I also think that you should get the service department speak about the incidents with them. In my view your statements are of 2nd hand.
I think is best when the service dept. reps that have first hand knowledge address my service history with the forum don’t you think so?
George
Bottom line is George, you can judge from my actions that if this was my decision, it would not have ended like this. You know that I was on your side the entire time and even went the distance to try to get you a new wheel. I'm sorry things ended the way it did. I still see you as a loyal customer to our parts department but I will completely understand if you never come back to us.
Originally Posted by fbachman
Andy, I'm sorry you feel that way about all of us at West Covina Nissan.
Frank Bachman
VP/GenMgr
West Covina Nissan
Frank Bachman
VP/GenMgr
West Covina Nissan
Thread Starter
New Member
iTrader: (14)
Joined: Jun 2006
Posts: 228
Likes: 3
From: Claremont/Pasadena
Originally Posted by Andy@Performance
To be honest with you George, I didn't even read through your entire post. I'm sure you have your side of the story to whats happened in the past. I never once said or accused you that you were at fault nor did I ever admit that we were at fault. These were the facts and this is what was documented, I am only going off of what we have documented here. The reason why I brought up of your past history with your car is because this is what service was telling me and I'm just relaying that back on here even though I think its a mistake to publicly admit this because if it wasn't me, it was going to be from someone on the service side that would've made a post. As far as the price you were quoted, I'm not going into detail but your quote and what the vendor initially told me was completely off, the entire story of the conversation between you and that vendor was totally off, your story was black and their story was white. Thats how much of a difference there was. I never said you were rude or disrespectful but that your reactions were difficult to deal with. I even told you over the phone that you're not helping the situation by reacting the way you were and you had every right to be upset but your words and gestures were difficult to handle therefore making it difficult for me to help you. I'm not here to question your integrity George, all I was trying to do is alleviate the problem so we can all move on. It's not like I am enjoying this or enjoy cleaning up after the service department.
Bottom line is George, you can judge from my actions that if this was my decision, it would not have ended like this. You know that I was on your side the entire time and even went the distance to try to get you a new wheel. I'm sorry things ended the way it did. I still see you as a loyal customer to our parts department but I will completely understand if you never come back to us.
Bottom line is George, you can judge from my actions that if this was my decision, it would not have ended like this. You know that I was on your side the entire time and even went the distance to try to get you a new wheel. I'm sorry things ended the way it did. I still see you as a loyal customer to our parts department but I will completely understand if you never come back to us.
I know you have allways been in my side. Some of the service reps that helped me before with the hood problem are no longer there. Anyways, I truly consider you my buddy. You do have integraty and I value that. I am 42 and not a little kid. I will still continue to do bussiness with you. I am not going anywhere.
George
is out.....
Originally Posted by DavesZ#3
Wow. I'm impressed that you signed up just to make that known.
Banned
Joined: Mar 2006
Posts: 560
Likes: 0
From: Springfield, VA
Even if the "little" dispute between Andy and George is settled, I know from this thread alone, Performance Nissan has lost alot of customers. Even lost some respect..as seen above...anyone could be reading the forum.
That's why I will never ever buy another nissan again.
I love my Z, and will keep her forever, but for the rest
of my life...no more nissan.
I went through hell when I bought mine from mossy
here in Houston. Took over a month, and alot of run
arounds to get my spoiler properly painted and installed.
Customer Service does not exist at nissan.
I owned Honda's before I bought my Z, and NEVER EVER
had any issues with their service. Honda went above and beyond
with any service issues, including basic oil changes.
I keep reading all these horror stories about nissan dealerships
all across the nation conducting business in the same way.
For the good one's, if they even exist, it's all these crappy one's
that make you all look bad. It is a nationwide epidemic of
horrible CUTOMER SERVICE from the top, NNA, all the way
down to the dealerships.
I love my Z, and will keep her forever, but for the rest
of my life...no more nissan.
I went through hell when I bought mine from mossy
here in Houston. Took over a month, and alot of run
arounds to get my spoiler properly painted and installed.
Customer Service does not exist at nissan.
I owned Honda's before I bought my Z, and NEVER EVER
had any issues with their service. Honda went above and beyond
with any service issues, including basic oil changes.
I keep reading all these horror stories about nissan dealerships
all across the nation conducting business in the same way.
For the good one's, if they even exist, it's all these crappy one's
that make you all look bad. It is a nationwide epidemic of
horrible CUTOMER SERVICE from the top, NNA, all the way
down to the dealerships.
Originally Posted by BJX
Even if the "little" dispute between Andy and George is settled, I know from this thread alone, Performance Nissan has lost alot of customers. Even lost some respect..as seen above...anyone could be reading the forum.
also, I really don't see how Performance Nissan is responsible for buying him both wheels. sorry I'm not jumping on the bandwagon.... you people really are rediculous sometimes.
as soon as it was known the wheel was unavailable (and as someone else said, what if the model was discontinued, was PerfNiss supposed to buy a new set of 4k rims? gtF out of here!) he should have had them powdercoated. simple as that. if I were performance nissan I wouldn't have considered buying him two rims either!
Banned
Joined: Mar 2006
Posts: 560
Likes: 0
From: Springfield, VA
Originally Posted by Motormouth
I'm sorry, do you live in California?
