Vendor Feedback - http://www.conceptzperformance.com/
#81
Registered User
iTrader: (13)
Join Date: Nov 2010
Location: Houston
Posts: 1,421
Likes: 0
Received 0 Likes
on
0 Posts
Op can you post screenshot of the email? Because right now it's just your side of the argument. If I missed it then my apologies but I noticed you failed to name the sales person you spoke to. Serious vendors would not respond that way to any buyer. Perhaps their response was not what you expected and you took it differently than what was being conveyed. So basically
#82
New Member
iTrader: (1)
I already stated before I've done thousands in business with online vendors. ConceptZPerformance is probably the best experience I've had. They are one of the better vendors left in our platform, IMO, and threads like these only deter new vendors from coming in and help the remaining legit vendors out the door. The product supplied is 100 bucks and would probably be scratched a little in an install anyways. Besides, asking for a refund on a product like this is like asking for a refund on a test pipe that's scratched. I can see why the vendor denied a refund. There just isn't validity in going through the hassle of a refund for minor cosmetic defects on a performance product. And like many have stated, Concept probably didn't make much if any profit off the piece.
#86
New Member
iTrader: (2)
After working as a Regional Parts & Service Manager for a Major brand, the cost of the part, show or not show car, the client did not receive what was advertised. In the pictures it shows a non scratched part, therefore he should receive what he ordered.... His perception was a Brand New, meaning, never installed, scratched, item........ If I had a Client complaint, with this type of response, the seller/dealer would have to refund or exchange the part for one of quality that the client saw pictured..... Regardless of cost..... PERIOD..... Just saying..... However, I have ordered a few parts from CZP and have not NOT had a problem! but this should have been handled a little more professionally...... Just remember, we never know what another person is going through or their income level, so this part may have been a somewhat larger purchase for them, ALL Clients purchases should be treated the same, no matter the $ amount spent or profit margin........
#87
Registered User
iTrader: (1)
After working as a Regional Parts & Service Manager for a Major brand, the cost of the part, show or not show car, the client did not receive what was advertised. In the pictures it shows a non scratched part, therefore he should receive what he ordered.... His perception was a Brand New, meaning, never installed, scratched, item........ If I had a Client complaint, with this type of response, the seller/dealer would have to refund or exchange the part for one of quality that the client saw pictured..... Regardless of cost..... PERIOD..... Just saying..... However, I have ordered a few parts from CZP and have not NOT had a problem! but this should have been handled a little more professionally...... Just remember, we never know what another person is going through or their income level, so this part may have been a somewhat larger purchase for them, ALL Clients purchases should be treated the same, no matter the $ amount spent or profit margin........
Thread
Thread Starter
Forum
Replies
Last Post
Workshop12
Exterior & Interior
256
03-23-2020 01:45 PM