go here:

https://secure-www.bose.com/cgi-bin/...n?country=none

it's the Bose contact form. I've sent my message indicating how dissappointed I am with the Bose system.

the more that put forth a complaint the more likely to see a resolution.

 

I just posted my negative comments...it will be interesting to see if "anything" positive happens. I wish every unhappy Z owner would go to this site and speak up. They need to hear from us.

 

I just sent the following letter to both the Bose and Nissan websites:



I have recently purchased a 2003 Nissan 350Z Touring model with the Bose sound system. To say the least I am greatly disappointed with this audio system.

The sound when playing CD’s is adequate but nothing better than the standard car stereo, definitely not worth what I paid extra for a premium sound system. The sound from the radio is horrible, the AudioPilot system over-emphasizes the bass and the sound is all washed out with bloated bass. If I readjust the sound while the car is moving to compensate the level will go down when I stop but the bass level seems to go up. The system just does not work properly with the AudioPilot “feature”.

I had previously owned a 1989 Nissan Maxima with a Bose system that I had nothing but praise for and told many people about. With this current Bose system I have nothing good to say and have and will continue to steer potential owners away from unless something is done to correct the situation.

I know that Nissan has a service bulletin to have the amplifier replaced. Everyone I have heard of that has had the amp replaced has reported that the tone controls now have little if no affect on the sound and that there is no base coming from the subwoofer now. I do not consider this an adequate fix for the problem and poor customer service on the part of both Nissan and Bose.

I would greatly appreciate it if a proper solution to this problem was made available in a timely manner.






Along with my VIN.
Hopefully we will hear something back from one or the other

 

When my Z comes in (hopefully before the end of December), I will give the system a listen. If I do not like it, I will certainly voice my opinion to both BOSE and Nissan. I paid for a stereo "upgrade", and that's what I expect to receive. It wasn't really possible for me to hear one in person at a dealer because all of the Zs I got to see were already sold. I think it would be in Nissan's best interest to address this. I think it will hurt their sales if people ask how ya like the car and you say "its GREAT", but the stereo is a piece of junk. The more of us that speak up, the more likely the problem will be addressed.

 

keep 'em coming guys.... the more we file complaints the more chance for a fix...

once again the address is:

https://secure-www.bose.com/cgi-bin/...n?country=none

 

I have filed complaints of the poor sound quality and no bass after the amp replacement. I filed complaints with both Nissan and Bose.

My dealer says the system sounds normal and won't authorize any repairs or replacements.

 

jelledge...

take your car back into service dept.... have the tech listen to the stereo with the volume up a bit louder than normal.... preferably a song with good bass and highs...

then... adjust treble and bass while the tech listens.... when they hear that the bass and treble controls have no effect you may get them to do some probing.

it's amazing that the Bose system treble and bass controls do nothing!

this of course applies only to vehicles who had the amp replacement TSB carried out.

try this... there's no way in hell they can send you home saying it is "normal"

I'm doing that with mine this week.

 

I just received the following reply from Bose regarding the message I had sent this past Sunday (see post above).



Hello Robert,

I am sorry to hear that you are disappointed with the Bose Music System in your 2003 Nissan 350Z. We are aware of a performance anomaly and we are investigating the matter with Nissan Motor Corporation at this time. We suggest that you call the Nissan Consumer Affairs Department so that a case can be opened on your behalf, and Nissan will contact you immediately upon this matter being resolved.

We sincerely apologize of any inconvenience this situation may have caused.

Thank you for choosing Bose Corporation.

Patty Bolack
Consumer Relations Division
-----------------------------------------------------
Bose Corporation - Contact Information

US Telephone: (800)231-2673
International Tel: (508)766-6699
Fax Number: (508)879-2043
Email: http://www.bose.com/contact_us/

Office Hours: Monday - Friday 9:00 AM - 5:00 PM (EST)
Visit our Website: www.bose.com
-----------------------------------------------------

 

I have now called NNA twice (talked to Steven the "Z" Specialist once) and have put my words of displeasure to the Bose site.

Let's keep our fingers crossed!

 

When I posted my complaint to the Bose at https://secure-www.bose.com/cgi-bin/...?country=nonet Sunday I asked them to log onto this web site (www.my350z.com) and review the complaints. Here is there reply:

Hello Edward,

Thank you for the information regarding the 2003 Nissan 350Z. I have
forwarded your message to our OEM Service Engineer and asked him to log on
to the website you referenced and research the comments from other owners.

If he has any comments or suggestions I will forward them on to you.

Thank you for choosing Bose Corporation.

Patty Bolack
Consumer Relations Division
-----------------------------------------------------
Bose Corporation - Contact Information

US Telephone: (800)231-2673
International Tel: (508)766-6699
Fax Number: (508)879-2043
Email: http://www.bose.com/contact_us/

Office Hours: Monday - Friday 9:00 AM - 5:00 PM (EST)
Visit our Website: www.bose.com

I'll keep everyone posted with any updates.

 

FYI... I just just the link above to contact Bose too. I basically sent them the same type of response in hopes of "numbers" (of us) getting their attention.

Here's what I sent...

I have recently purchased (11/20/2002) a Nissan 2003 350 Z touring model with the “premium” Bose sound system. I must say I was very disappointed. The Audio Pilot caused extreme bass and was basically out of control. The system sounded so bad I wanted to trade the car back into the dealership for another model.

The dealership responded that they could replace the rear amp after I informed them, of a correction by checking Zcar.Com. They did replace the amp and I was really hoping that the system would sound like the “premium” system I paid for. Well, it doesn’t and now they are telling me that is as good as it gets! With the correction the tone controls now have little if no affect on the sound and that there next to nothing coming from the subwoofer.

I can’t believe Bose cannot figure out what’s wrong with the system with all the experience and name recognition that you have. Please work with Nissan to get a resolution to this problem. I love my new Z car but hate the “premium” Bose sound system. If you keep turning out product like this you’re going to end up in the same business lineup as Enron and WorldCom.

Remember, customer service and satisfaction keeps every successful company in business. Please give this problem your full attention

And I gave them the VIN...

Lets hope something is resolved.

 

I also sent just them a messgage stating my displeasure.

 

Also call 1-800-Nissan1 to register a complaint with them too. Let's try every channel.

 

I posted my complaints to Bose as well - despite my dealership assuring me that I'm to receive a new amplifier "soon" that will fix the problems.

 

I just received a call from Nissan this morning. They said that I am the only customer complaining about the replacement amp. I wonder how they are logging the complaints. I spoke with a "350 Z" expert too.

 

I called last week and complained to open a case file. "SteveN' called me back this morning saying that they were looking into the problems further and they had recieved some complaints.

I also asked them about a fix for the window grease streaks - which they are still "looking into"

Sounds to me like they are just saying **** off.

 

I also have a case file open with Steven. He told me he is dealing with several. Whoever said there is only one was BS'ing

Bose reps even are saying there are still problems.

 

I will post my response if/when I get one.

 

Alone we ar weak Together we are Strong!!!

 

I have registered my dissatisfaction with Bose and Nissan. Steve, the 350Z expert is supposed to call me back today.