I dont where you get the " I am not standing by what I sell".
That is a bunch of crud.
I am glad the other vendors have told you "what you want to hear" ...
please take your buisness else where......I am sure you will be happy with them.......and I am sure you will return the pleasure.


Done deal

 

Just to clarify your little fib, here's the thread where I glued it together the first time and it was before you or Rogue were ever even aware that there was a problem (dated 12/21/03).
In fact your post which was quite a few down from mine states "I will be taling to Rogue Engineering today to see what they can do on this matter"
Please don't add insult to injury by fibbing BJ...that's not nice

https://my350z.com/forum/showthread....hlight=shifter

 

If you buy a TV from Best Buy and it breaks after the return period but still under manufacturers warranty...do you go to Best Buy and make them replace it? No you call the manufacturer and they replace it.

 

I am sorry. I don't see where BJ lied. I do see where you are happy with the shifter and fixed it yourself after it broke. Guess I'm missing something.......

 

Dude - common, get a life! Build a bridge and get over it already!

I've worked with 350EVO and they have bent over backwords to make me happy. Sounds like you just need to work on your people skills and stop crying about how BJ didn't treat you right....here's the chez to go with your wine!

Drive on!
J

 

He stated that "I decided to go with my own fix", when in fact I had temporarily fixed it before there was a "known issue", and had no choice in the matter, as they had no idea that there was indeed a problem, let alone had come up with a fix at that time.

As a matter of fact after my post about how I had fixed it, BJ had PMed me or emailed me (it's been a couple months now) and thanked me for putting out the potential fire in that thread.

Sending someone back to the manufacturer for a known issue is not good customer service, as a matter of fact it makes an oxymoron out of the phrase.

He's made it perfectly clear that if you have a problem with a bad
part that they don't make in house, that you're SOL as far as 350Evo is concerned

 

Until you have a problem with something they've sold you...Rots Oh Ruck!

 

All the time you've wasted here you could have fixed the problem. I am sure Ben at RE would gladly ship you a new shifter just to stop this thread. Probably wouldn't even want the old in return.

 

I've read the entire thread and I also expect the place of purchase to take care of any issues FOR me. This doesn't happen all of the time anymore but it is welcome by me when it does. There are dealers and vendors out there that still operate for the customer but you got to find them, and when you do those are the dealers and vendors that get my repeat business. I think it is just a little something a vendor or dealer cando to say "hey we value our customers"

I think it is a choice that a dealer or vendor has to make when going into business. Rock bottom pricing or a little higher pricing and awsome customer service. I regularly pay a bit more when I know I will be taken care of after the sale.

My 02

Jeff

 

This is what this forum has come to....*looks around* Am I at ClubSi?

D

 

WOW..That is a **** poor attitude..What ever happened to "the customer is always right"???You basically just told this guy to go get "F"ed..Is that how you treat all your customers??You even said earlier that you do not want customers like him.What did you mean,customers that have a problem and expect it fixed..Or customers that actually expect you to stand behind the stuff you sell??So basically you would rather pray on un-educated consumers that will allow you to take their money and leave them to the wolves..I have had no transactions with 350EVO but just based on this thread I can tell you I never will..But if it were me you SCREWED I can say your bank account would have been void of my money by now,as I would have disputed the charges and got a full refund for defective products that you refused to accept a return on..I am over $20,000 into my mods and think that I know good vendors and bad vendors by now,and you sound like a bad vendor to me..Would it really be that difficult for you to send him a new shifter and do the return yourself..That is called CUSTOMER SERVICE,Not "please take your business elsewhere"

 

 

At least someone has some business ethics and morals..AMEN!
Unfortunately this is how you learn not only who does business honestly and who doesn't, but also who to do business with again. I'm not 20K into mods like you are...only about 13k+-, but I do have a list of who I won't do business with again and who I will...350Evo made the former

And UF350Z ...it was broken well within that period...they didn't even know that they had a problem at that point...can you read??

 

Let it die........ KJY9 we know you aren't happy. Seems you are the only disgruntled buyer from BJ. Maybe you had a small part in this mess too.

 

Well, one last post for me.

BJ, Jmark, at this point, I suggest you ignore KJY9. There is nothing but anger, hatred, prejudice and malice driving this poor guy. He wont listen to reason. He wont be helped. He wont change his mind or make peace. There's nothing but spite and such a person should be ignored and pitied.

It's clear from the number of supporters for 350EVO that KJY9 can continue his tirade and temper tantrum as indefinitely as he intends to do so, but it wont affect the good perception your company has already established.

Good luck guys.

 

Your not getting it and either are a lot of others here. This isn't about listening to reason or wanting to be helped. If your sugestion is to ignore KJY9 then what your really suggesting is ignoring every customer with expectaions of GOOD customer service including myself and a lot of others.

I don't think any SMART business could afford to do that. A lot of people want and expect more than their part and a handshake for their money.

Jeff

 

It seems KJY9 wants the replacement to come from BJ. Fair enough. Why can't KJY9 ship the busted one to BJ, BJ can then ship it to RE, RE can ship the replacement back to BJ and BJ can then ship it to KJY9.

Seems to solve the whole issue. KJY9 would rather be without a shifter for a while so that the replacement comes from BJ. Not a difficult request to fulfill. KJY9 of course would have to pay for the extra shipping steps but at least he'd get what he wants and everyone is happy.

Just call me a facilitator. I'm available for other dispute resolutions by request.

 

No no no, BJ takes care of the whole thing. Sets up the return and delivery on his dime. BJ then deals with RE on his own time. Thats how GOOD customer service works.

Jeff

 

Wow, this has been an interesting thread to read. I don't wish to take sides on this matter but I do have some comments.

I'm in the cutting tool distribution business and represent many manufacturers. If I sell a product to a customer and it's defective, I take full responsibily and return the product myself to the manufacturer and would give my customer a new one, period, end of discussion.

Now, if the item was large I would ask my customer if they wouldn't mind shipping it back to the manufacturer and I would cover their freight expense. I would still handle the communication with the manufacturer and would never think of asking my customer to call them direct. This is how our business works. If we didn't offer this type of customer service, manufacturers wouldn't need distributors and they could all sell direct to endusers.

Having said this, dwnshift did offer to help resolve the matter. I just don't think he went the extra mile that KJY9 expected and I don't blame him for being upset about this.

I'm also surprised at dwnshift's comments about KJY9 taking his business elsewhere. Once in a while I'll run into a situation with an angry customer and a defective product but I make damn sure I take care of the situation immediately because I sold it and, even though I wasn't the manufacturer, my name is still attached to it and I will not allow my name to be tarnished. Also, my business grows because of repeat business and that would only happen if you have happy customers. I know you can't please everyone but you can do your best to do so and I don't think the best effort was put forth in this case.

Hopefully, this matter will get resolved amicably soon.

 

That is wahat I am talking about. If I need any cutting tools you are the guy I want to do business with.

Jeff