From fellow myg37 member:

"Well as some of you know my experience with this company has been nothing short of a nightmare. Its been well over a year now from when I first dropped my car off and still dont have my parts. Not only that but my car has damage from when it was at mastergrade which has still not been taken care of. After about 6 or 8 months of waiting I went to pick up my car without it being done. I was the one who had to assemble my car.. I had to put a SEIBON hood on it to be able to drive it back.. The car was scratched up and dirtier than I had ever seen it.. I was promised my car would be garaged at the owners house.. It was NOT. The interior was full of saw dust and other materials with parts laying all over the back seat.. And the car was on empty.. I dropped it off with a full tank of gas, not to mention there was 1000 more miles then when it was dropped off. Boomer said that the parts would be ready in two weeks after I picked it up that day, Its been over 4 months and all I have are mastergrade A pillars which look like ****, a hood that fits 10x worse than seibon's hood, and a roof cap with fade spots all over it.. Which is how it came. They tried to bring me a trunk but it was so scratched up that I refused to take it. I was away for about 10 weeks so my dad began to deal with Boomer since I was unable to.. Here are the emails that they exchanged.


Now.. Boomer is still continuing to lie to my father and I daily and making up CRAZY excuses about all of this. I will have pictures of the damage and parts that he tried to give me soon.. See emails below..."

____________________________________________________________ __

 

Start reading the emails from the bottom as the top ones are the more recent ones.

Thanks for all the lies and the days pay you cost Blake You really suck!!



04-24-09 2:20 pm

Boomer,

I know your getting this. Can you tell us what is going on so Blake does not waste the rest of his day.


04-24-09 1:49 pm

Boomer,

What the f---- . I can not believe you are not picking up your phone and Blake took the day off work for you to be a no show again. Why lie and say your guy is on his way? How is that going to help?


04-24-09 12:57 pm
Boomer,

Still waiting. What is the drivers number. This really sucks.

04-24-09 11:40 am
Talked with boomer on the phone said the installer is on the road.

Boomer,
The address is
********
Chatsworth ca 91311
Confirmed for 10:00 am on Thursday 4-23


From: boomer [mailto:boomer.mastergrade@gmail.com]
Sent: Wednesday, April 22, 2009 7:41 AM
To: Rick Roussin
Subject: Re: Hood

I tried to call u at your work but your voice mail came up

Sent from my iPhone


On Apr 22, 2009, at 5:55 AM, "Rick Roussin" wrote:

> Once again you have not kept your word. You did not even call me back
> yesterday. This is ridiculous. If this is not completed by Thursday
> here is what I will be doing.
>> I will not speak to you anymore. I will take the car to another shop
> and have everything done that you promised to do. Then I will file a
> lawsuit against you for the entire amount of damages and go for
> punitive damages too. I am all about principles. I do not care how
> much it cost me to file the lawsuit. I will spend whatever it takes to
> win and collect and make sure the public knows how we were treated by
> you. Govern yourself accordingly.
>> Do not ask for more time. The answer is no.
>> I have CC my attorney on this email.


-----Original Message-----
From: boomer.mastergrade@gmail.com
[mailto:boomer.mastergrade@gmail.com
]> Sent: Thursday, April 09, 2009 4:04 PM
To: Rick Roussin
Subject: Re: Hood>

Thanks Rick, this makes me feel awhole lot better, I will confirm 48hr
in sdvance... I already notified my installers . You have a great
weekend

Sent from my Verizon Wireless BlackBerry


>> -----Original Message-----
> From: "Rick Roussin"
>> Date: Thu, 9 Apr 2009 16:01:05
> To:
> Subject: RE: Hood

>> Boomer,
>> Ok that will work for me. I am counting on you to redeem yourself.
> Have
> a nice holiday weekend. Please confirm 48 hours in advance when you
> want to come.

> Rick Roussin
> Coast To Coast Computer Products
> 4277 Valley Fair Street
> Simi Valley, CA 93063

>> -----Original Message-----
> From: boomer.mastergrade@gmail.com
> [mailto:boomer.mastergrade@gmail.com
> Sent: Thursday, April 09, 2009 3:56 PM
> To: Rick Roussin
> Subject: Re: Hood

> That is what I am saying

> Sent from my Verizon Wireless BlackBerry


> -----Original Message-----
> From: "Rick Roussin"
> Date: Thu, 9 Apr 2009 1515
> To:
> Subject: RE: Hood

Boomer,
Let me make sure I understand. You are saying by April 22nd you will
send somebody to my house to finish the job completely?
See you at the top !!
Rick Roussin

-----Original Message-----
From: boomer.mastergrade@gmail.com
[mailto:boomer.mastergrade@gmail.com
Sent: Thursday, April 09, 2009 3:38 PM
To: Rick Roussin
Subject: Re: Hood

Your right Rick what if I have my guy go install it when its done to
be fair ? I feel like crap and I mean it but if insist on coming I
won't stop ya but I hope you would let me redeeme myself...

Sent from my Verizon Wireless BlackBerry


-----Original Message-----
From: "Rick Roussin"
Date: Thu, 9 Apr 2009 1541
To:
Subject: RE: Hood

Boomer,
Sorry I can not wait any longer. You can put everything else on
tomorrow and the hood at a later date. See you in the morning. This
last minute cancel again is not fair considering I am hiring someone
to drive the car there and wait for it.

-----Original Message-----
From: boomer.mastergrade@gmail.com
[mailto:boomer.mastergrade@gmail.com
Sent: Thursday, April 09, 2009 3:23 PM
To: Rick Roussin
Subject: Hood

Hey Rick,
This is Boomer sorry to do this to you, I having a lot of issues here
and have to be honest the hood looks horrible cause we really had no
time (internal problems). I want to make a new date but this the
final date I promise .... April 22... My word is on this no doubt not
that my word is that good anymore but I know your an understanding
person.

Again thank you
Boomer

Sent from my Verizon Wireless BlackBerry


03-26-09
Boomer,

It has been 30 days since you needed the four more days. When can we finish this car???


02-26-09
Boomer,

Ok better today then when we got there. Let me know asap on a new date.


From: boomer [mailto:boomer.mastergrade@gmail.com]
Sent: Thursday, February 26, 2009 3:59 PM
To: Rick Roussin
Subject: Re: hood problem

Hey Rick I got horrible news for you, we brought out the hood today getting it ready for the install tomorrow and saw a big dent in it. Looks like someone drop something on it during the move process. I don't want you to think I'm trying to delay this but the hood looks horrible and will take me 4 days to make another one. I feel real bad about this... Do you mind If we reschedule. Again I am real sorry I should of checked earlier in the week

Regards
Boomer


02-19-09Boomer,

Thank you for your response. I believe I can make that happen. I need your address please. I am guessing I will need a trailer or truck to transport the current hood and trunk back home correct? Are there any other parts I will need to transport?


From: boomer [mailto:boomer.mastergrade@gmail.com]
Sent: Thursday, February 19, 2009 8:29 AM
To: Rick Roussin
Subject: Re: last attempt

Sorry for the late response... Again I'm real busy with my move. I. An schedule Blakes car in on the 27th... Between 12am and 5pm.. Let me know if this is good

Boomer


02-11-09
Boomer,

I am not use to being ignored or dealing with people who do not keep their word. Please give me an update or I will be forced to turn this over to my law firm. I hate to do that since it will be expensive for both of us, however I will be seeking attorneys fees from you and feel I have a good chance of recovering them based on the events that have taken place. There is also the issue of the car being driven when it was in your possession.

On 11-14-09 you said after we brought the car to you everything would be ready in two weeks.

Then you said for sure by January 30th

Here we are at 2-11.


2-2-09
I asked again if we could bring the car in. No response


02-02-09
Boomer,

Are you ready to finish Blake's car?


01-13-09Boomer,

Wow I thought it was going to be ready in December. Can you commit to 1-31-09 for an install date. Rob will not be driving it this time.


From: Boomer [mailto:boomer.mastergrade@gmail.com]
Sent: Tuesday, January 13, 2009 9:35 AM
To: Rick Roussin
Subject: Re: Blake's car

Sorry for the late response Rick, i've been real busy with my move. I can have the stuff ready by the end of the month

Boomer


01/07-09Boomer,

Is everything ready for Blake's car?


12-30-08
Boomer,

Are all of the parts ready for install?


11-14-08
Boomer,

You never answered my last email. Can you give me a date of when Blokes parts will be ready? Also what does he have coming form you?


10-27-08
Boomer,

So how much longer? Will you be installing everything on his car? How long will you need the car for to do that? He is getting a hood,truck and something for the roof too is that correct?


From: Boomer [mailto:boomer.mastergrade@gmail.com]
Sent: Monday, October 27, 2008 4:09 PM
To: Rick Roussin
Subject: Re: Blake's car
His parts are close to finish, we just finish the trunk are ready to mold it.... we're doing 2 other trunks so we are waiting for those to be done so we can have them all molded together

Boomer

From: Boomer [mailto:boomer.mastergrade@gmail.com]
Sent: Friday, June 06, 2008 3:12 PM
To: Rick Roussin
Subject: Re: Blake's car

Were working on vented carbon fiber hood, carbon fiber trunk, carbon fiber side pillars, and also a carbon fiber roof top. Were finished with the carbon side pillars. Were working on the hood and the trunk everyday. Were hoping the prototype will be complete this coming week. Were working on 3 different cars at the same time...so we have a lot of projects. When we finished with the prototypes, it will take 1 week for every single mold. So I'm hoping everything will be finished by June. I have a GTR coming in on july, so everything gotta be complete to make for my next project. Everything on his car is a sponsorship, Blake is working with a variety of big company's.. so front cover of a magazine will be in his future. His car will be all over California so we want to make sure his vehicle shine over others. If you have any futher questions, please feel free to ask.

best regards
Boomer


On 6/6/08, Rick Roussin wrote:Boomer,

I am Blake's dad. I was wondering if you could give me a progress report on his car and a estimated date of completion. Also a list of what you are doing to the car and any costs associated.

____________________________________________________________ ___

 

Talk about a ****ed up hood...

 

i know huh...........it's really messed up

 

I wouldnt sport that **** for a minute!! Especially on a nice G37, **** that!! I dont except cheap parts/exceptional work.. Neither should you!! Its not fair and we spend too much money/take a lot of pride in our cars to sport some ugly yawning hood..

Looks like this ====> <====

 

A year damn!!! I'm glad it is not me i would be off the hinges acting like a straight retard.

 

funny thing is that he's on this forum selling this stuff...... the g37 posted was a test car that mastergrade took advantage of

 

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whatsup gamedog

 

Another one of those Mastergrade horror stories..... Sorry to hear your ordeal with Matergrade. When comes to Boomer, he lacks communication and customer service skills that are crutial to sustain a business. I guess he still hasn't learned. Another horror story that reinforces Mastergrade sucks ***.................................

 

they should realize, we the customers pay their paychecks.

 

I'm glad that you posted this i will be sure to never do business with mastergrade. I don't get business's like this. In the end they screw themselves over more than the individual customer they screwed.

 

^^ that's why i posted this, imagine if you bought one or test fitted a part..... a nightmare you shouldnt have to deal with.

 

+1 seriously!

good luck man,

 

A whole year wow. I dont understand how people accept that.

 

I would take my car out of the shop and tell them to give you money for that piece of **** hood they made.

 

Between Showstoppers and now this, it's obvious Mastergrade's gotta go. This vendor has been a nightmare for too many members.

 

Sorry to hear about this... +1 on them getting out of here now.

 

so you still want there parts?

 

I read on the g37 forum your trying to get mastergrades parts and selling them

 

Damn.....