Not to sound like a d!ck, but comparing an overnighted plenum to my situation is like comparing grapes to water melons. How hard it is to ship something considering the shipping company picks up the parts from SGP?

 

Dude I highly respect both Sam and Mark. I too will pay $$$$ for my stuff to run right. Hell I paid $1200 at a recently closed shop for a simple Vacuum leak and changing my brake pads (that I had already) and they didn't even tighten my front lug nuts. That could have killed me!!!! They didn't put my front undertray on....feder linings came off on the hiway...u name it!!!

I just feel that people love drama and sometimes their comments about "SGP should reply" are retarted and useless.....I hope this gets resolved and u have better experiences elsewhere....I personally have had horror stories with my VQ and am now going with old reliable American muscle.

The internet is a powerful tool in today's market and sometimes people do not realize the impact of their statements...this could impacrt someone's lively hood.....it's not like other experiences where people got hosed over used turbos and didn't even get what they paid for....I have said it before....even the best surgeons have had patients die on the table....

 

Here are some pm's I got when I first made this thread.

Another.....

Another....I got this one on 04/19/07 before I even made this thread.

 

that doesn't sound like a dick statement at all.....

agreed but he paid for it....so i am just showing people a positive experience with SGP....i mean i never gave him a cent in my life and he helped me get my car off the side of the road....

 

I know that shops can't be perfect and there will be *** ups, but it's how they deal with the *** ups that make them great shops. Instead of dying on Mark's operating table, I choose to change surgeons. I am in good health now.

 

I used to work at AAM and yes like every shop they have had happy and unhappy customers....i just find it unprofessional for me to post on other's experiences...i have my own group of happy customer's who will back my integrity to this day....i have personally felt horrible for people who seem to have been taken advantage of and have always tried to help.....it seems that this issue is is still a little unclear.....u are unhappy with they way things were installed......personally I don't see that as a reason for someone to be made out to be a theif

 

I don't get the first statement. you will 'pay so your stuff runs right' but then you got shafted for 1200 for a vaccuum leak and brake job?

not the best example.

 

Why not tell them the whole story Mark. Don't sit here and act like you didn't do anything wrong. I never posted a thread about my bad experience there, but since you want to attempt to call me out, i will indeed clarify. Not that it matters, because I had to go to a real shop to get a tune and yes they do charge...

I drive to Houston to get a tune and UTEC install. After having the car all day, which is understandable I guess, you tell me it is finished. You did not test drive the car because I heard the last dyno pull and then there it was. You made a whopping 348 whp and 300 trq. You told me if I wanted to make more power, I would need bigger injectors and return fuel system. I said I will do that later if I decide to upgrade. I pay you, then I leave. I get a hotel and stay the night because it was late. I leave Houston the next morning and return to Louisiana. As I get out of Orange texas, and cross over into La, My car started studdering. I was pretty pissed. When I got home I showed my cousin, and as late as it was, we ran it down the back road to asses the problem. It was falling all over the place at WOT, studdering and everything. I talk to you the next morning, and tell you what happenned. You tell me" thats what I was afraid of, I put your injectors too far out. 97% duty cycle or so. You are going to have to buy new ones along with a return fuel system" That did not sit well with me because I just spent a lot of money, time, and it was a 6 hour drive one way, and my car was running better BEFORE the TUNE. Your answer to the problem was for me to send you my utec so you could put a map on it, and sell me products I did not need. I send you the utec, and you offer to give me the **** I need and the problem will go away, and I will basically have to settle for a flash? I send you the UTEC, you put a map on it, and send me the injectors and return fuel system. You tell me I needed 750CC, but send me a set of USED 440 cc injectors? I send them back, you send some new 750cc injectors. I have all that stuff installed, crank it up, and can't even make it down the block. It was shooting fuel out the damn exhaust. I put the fuel pressure reg all the way as low as possible(20-23 psi) and it stilll won't go anywhere. I Pm you since you don't return my call, and you tell me "make sure my selector switch is in the 1 position, that will explain the rich condition" What a stupid response, and especially since when we put it to a laptop, switch 1-5 all had the same exact maps!! so it wouldn't have mattered...So here I am, with my car running horrible, and you tell me I need to bring it back for a retune so you can fix it, but will charge me for the retune, when you did not do it right the first time? gee thanks. As for the money situation you are full of ****. You(and not you literally but someone at SGP) charged UNAUTHORIZED 1002.95 to her card and you admitted to doing that and actually apologized, so don't even go there. I never started a thread about my experience, because no matter how pissed I was, and dissatisfied, I did not want to let people know. I even placed calls, and spoke with Sharif, and Jeremy about the situation when I was in distress for their opinions. If you would have simply test driven the car of your customer that drove 6 hours to see you before releasing his car you would have found the studdering. Also, why put somebodys injectors at 97% duty cycle? The remedy you offered me was to buy **** from you, and the problem still did not go away. The proper thing to do would have been" Lee, we need more time to make your car right, let me get you a hotel so we can work on it, or hell just tell me to bring it back in the morning, I wouldn't have minded that to get it done right. And with the problem aside, after I told you the tune is messed up and the car runs like crap, you should have offered some kind of incentive to drive back there for you to fix it at your expense. I have you my time and money the first time. It was your mistake. I did not tune my car and make it all ****ed up. And yes, I did have to drive to another tuner to get the car running properly, and I should have went there in the first place. They know how to treat people, and their expertise is second to none. Now seeing how you are lying, and try to hide what really happenned just proves my point exactly. I wish you the best Mark, and your buisness, but with a work ethic like you are displaying, something tells me I am not the last one that will have a bad experience. Have a nice day, and if you want to continue to call me out for your benefit, then go ahead. I am not even going to respond. Anyone who wants to speak with me in this matter, please PM me. Cheers.

 

yow... that blows.

reminds me, although may not be correlated... wasn't there a member of kyle@houston or of similar syntax that used to work at SGP and setup his own shop?

as for the OP, i am glad you got your things fixed on the spot.

 

That's a total different story than you told me!

 

This sucks...I personally do not believe in blasting companies on here or any other public forum, I believe that these types of things should be handled on a personal basis.

It is so hard because Gman has one story and SGP has another, so how does anyone tell who is right or wrong. I think everyone here agrees with any shop there are going to be good and bad experiences, unfortunately sometimes the bad experiences are truly terrible.

I can speak from personal experience with SGP, I had an issue with them that I did get resolved....it took a long time but Mark made it right. That being said I think that from a business standpoint the consumer should not have to work hard to make the product he/she bouhgt right.

Hopefully, everyone takes both sides with a grain of salt, I know that Gman is very upset from his posts (if everything he says is true) I would be. Not saying you are not telling the truth Gman, but at the same time if what Mark says happened then I understand where he is coming from. This is the problem with putting this out there, the stories are ever the same....it is human nature. Hopefully everyone is very careful when dealing with any shop for anything they do.

Just my .02

 

Navygold you bring up good points about not know which side is telling the truth, but Sam has no interest on whose is telling the truth. He said the FCON was not hooked up properly and Mark says it was. Why would Sam lie especially considering that SGP is a customer of GTM. Sam has nothing to gain. In fact he stands to lose if SGP doesn't buy from them anymore. Sam even told me not to post his info, but I did against his request.

 

also if Mark didn't do anything wrong why is he offering me a free plenum. You don't offer free chit for nothing! So he offered me a free plenum cause I relocated my air intake temp sensor. BS WTF does that have to do with the price of rice in China?

 

sounds like hush hush money to me

 

whoah man don't get mad at me, i never said what you said was wrong! not at all, so don't jump down my throat cuz you're pissed...i said it looks like we have our second side to the story now and that people shouldn't have been all "**** mark, blah blah blah" that's all, so leave me the f--- alone, lol, i'm just going to be viewing this battle, i'll be like the hunchback traitor in 300!!! AHHHH i can't lift my shield man!

 

you should never bring a knife to a gun fight..

 

You also said I was ranting which to me is saying that I am biatching for nothing.

 

In regards to Lee's situation

IF everything did happen as he said it did I would be F$$$ing pissed. The tuner should NEVER tune the car so the injectors are tuned passed the recommended duty cycle. If this is what in fact happened it seems to me as if the tunner was strong arming lee in to purchasing more items to make the car work. There is just no other reason for the tune to be like that.

I can only imagine how Lee felt because what he says happened is my biggest fear. Driving out of town to pay gobbs of money to have my car run and perform correctly and then being stuck like chuck out in the middle of nowhere on the way home after paying to "have things done right".


As far as hurting shops reputation, if these incidents are true who gives a rats a$$ how they are damaged . We are the customers and it is there job to correctly perform the services which they charge at a premium price. Hell if i wanted to go back behind them and work on my car I would rather just do it all myself instead of paying through the nose to get the work "professionally" done.

 

I hear what you are saying and I am by no means trying to say anyone is right or wrong....and I have dealt with Mark so I know how he treated me. I just hate seeing this here or anywhere else because like I said, and I think you would agree, there are always two sides to a story. Personally I think you got the short end of the stick, but it is so hard to tell from posts here from both sides.

I hope your car is better and you enjoy it now. I have heard many good things about Sam and, I do not think he has anything to lie about. Like I said it is just hard because unless people here making up their minds were involved on every aspect of this transaction it is hard to know when you dont remember something accurately or Mark. I do not think anyone intentionally does this, but it does happen.

 

It's more like there are 3 sides to every story. His, mine, and the truth. Not to discredit myself, or the validity of anything I mentioned, it just seems like certain "people" like to paraphrase and change up things to benefit them. So yes, I guess the maximum effective range of these threads are ZERO, but it should serve as a reminder, to really investigate who you take your car to.