Official STS Rear Mount Turbo Discussion Thread
#881
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What the ****. Chris is still working sales for them. I was told after my retarded ordeal with that douche and a half that he moved to technical customer service and not sales anymore.
I'm sorry for coming off as an a-hole, and my issue eventually got completely sorted out, but STS will always be shady and have horrible customer service in my book.
I'm sorry for coming off as an a-hole, and my issue eventually got completely sorted out, but STS will always be shady and have horrible customer service in my book.
#882
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STS customer service-NOT
I have had to replace my catalytic converters,$1500, and O2 sensors, $400, due to STS's defective UTEC dumping fuel in one of my cylinders. These costs do not even reflect labor. NEVER have I dealt with a more deceitful company in my 50+ years. They DO NOT know what customer service is and the STS warranty covers nothing but what they manufacture. That only includes the STS piping and the oil pump to the rear turbo. For everything else you have to go to the manufacture (TIAL, GARRET, UTEC, DEUTCHWERKS, etc.) of the defective part for any help.
If any of my fellow 350Z/G35 owners are considering STS; PRAY PRAY PRAY you never need customer service or to use your warranty.
If you buy, START SAVING your MONEY for the repairs you will encounter.
If any of my fellow 350Z/G35 owners are considering STS; PRAY PRAY PRAY you never need customer service or to use your warranty.
If you buy, START SAVING your MONEY for the repairs you will encounter.
#883
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What makes it different if you have Greddy, TN, Vortech and buying Utec as an upgrade for your EMS? Last time I check every FI guru here advice people to have some extra $$$ on the side for the unsuspected, Coz chit will happen. So Does TN payed for the replacement of all AC line that was burned? Do other FI kit pay for Labor when things break? You are in FL right? Do you happen to deal with Chris? Also STS will help their customer to get support from the 3rd party support but as we all know those company will warranty their parts and replace them but not your engine.
Sorry to hear that buddy but you have to take the good with the bad with any FI kit. Oh, most of us are switching to Test Pipe/HFC for better performance, most of the other kit also remove the OEM CAT why spend $1500 new if you can get tons of used or almost new Cat out there? OEM cat is really not built to handle FI A/F anyways and eventually will give up.
Sorry to hear that buddy but you have to take the good with the bad with any FI kit. Oh, most of us are switching to Test Pipe/HFC for better performance, most of the other kit also remove the OEM CAT why spend $1500 new if you can get tons of used or almost new Cat out there? OEM cat is really not built to handle FI A/F anyways and eventually will give up.
#886
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Originally Posted by TheProfessional
I'm going to have to agree with you, I think the problem is who they are working with. I won't volunteer my source, because I want him to myself
#888
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Originally Posted by App6MT
So CIN should have the same hookup as you then?
#889
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Originally Posted by ramairZ
I have had to replace my catalytic converters,$1500, and O2 sensors, $400, due to STS's defective UTEC dumping fuel in one of my cylinders. These costs do not even reflect labor. NEVER have I dealt with a more deceitful company in my 50+ years. They DO NOT know what customer service is and the STS warranty covers nothing but what they manufacture. That only includes the STS piping and the oil pump to the rear turbo. For everything else you have to go to the manufacture (TIAL, GARRET, UTEC, DEUTCHWERKS, etc.) of the defective part for any help.
If any of my fellow 350Z/G35 owners are considering STS; PRAY PRAY PRAY you never need customer service or to use your warranty.
If you buy, START SAVING your MONEY for the repairs you will encounter.
If any of my fellow 350Z/G35 owners are considering STS; PRAY PRAY PRAY you never need customer service or to use your warranty.
If you buy, START SAVING your MONEY for the repairs you will encounter.
sts doesnt make the utec....and why would you buy $1,500 cats?
#890
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STS warranties the "System", UTEC, Deutchwerks, etc. are part of that "System". If anyone has a warranty issue they should have to deal only with STS. STS should then deal with their vendors. Doing the RIGHT thing builds a business.
Went with dealer, my mistake.
I only had 2 miles on my newly installed STS car when all these problems started. I would probably be a little less cynical if had been out enjoying my ride at least a couple of months before more and expensive repairs started.
Whatever F/I system you decide to buy, make sure their "authorized dealers" are familiar with your vehicle. It makes for a more successful install.
Went with dealer, my mistake.
I only had 2 miles on my newly installed STS car when all these problems started. I would probably be a little less cynical if had been out enjoying my ride at least a couple of months before more and expensive repairs started.
Whatever F/I system you decide to buy, make sure their "authorized dealers" are familiar with your vehicle. It makes for a more successful install.
#891
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Originally Posted by ramairZ
STS warranties the "System", UTEC, Deutchwerks, etc. are part of that "System". If anyone has a warranty issue they should have to deal only with STS. STS should then deal with their vendors. Doing the RIGHT thing builds a business.
(keep in mind, I'm not saying STS sends out their kits with ANY refurbs whatsoever, I am just saying it's possible just about anywhere)
#892
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Originally Posted by TheProfessional
Also, I'm wondering if DanielW's car was in the shop for STS related reasons??
Nah my car is in the shop right now because I'm out of town and had a chance to get a couple of things done while i was without the car. Namely try to get the Apexi AVC-R hooked up to the speed signal so I can use the gear dependent boost feature. I haven't encountered any major problems yet and Tegraracer and myself both have over 10k on the kit.
#894
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Originally Posted by DanielW
what ever happened to subzero? I thought he was getting some work done
I think he had some minor accident and had to wait for the body shop to finish. Last time I heard from Rick (about a week ago) that the new FMIC and new compressor are being tested.
#897
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Originally Posted by athenG
I think he had some minor accident and had to wait for the body shop to finish. Last time I heard from Rick (about a week ago) that the new FMIC and new compressor are being tested.
I had a lil accident and I ma still waiting on a replacement front bumper
plus its snowing like crazy here in utah
#899
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Originally Posted by Sub zero
I had a lil accident and I ma still waiting on a replacement front bumper
plus its snowing like crazy here in utah
plus its snowing like crazy here in utah
didn't you know? the Z is designed for snow performance