GTM Performance Engineering & Forged Performance - Parting ways...!?!
04-12-2010, 01:33 PM
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GTM Performance Engineering & Forged Performance - Parting ways...!?!
Originally Posted by SAM@GTM
For well over a decade we at GTM have prided ourselves on offering our customers and clients with access to superior performance tuning and aftermarket performance product manufacturing. We hold ourselves to the highest of standards and prove this daily through hard work, dedication, and exceptional customer service. We also hold all resellers of our product to the same level of standard that we hold ourselves.
Over the past few months there have been issues brought to our attention regarding one of our resellers, Forged Performance. Without going into great detail, we at GTM have decided that it is in our best interest, as well as our customers and clients, to discontinue supplying this organization with our products.
This does not mean that your options are limited in where to purchase your GTM products or have them installed. There are many reputable resellers of GTM items and our website is a great outlet, as well. For those who have had - or are in the process of having - GTM parts installed at Forged Performance, all warranties pertaining to these GTM items are still applicable. Rest assured this change will not impact those who have patronized us in the past or those who will do so in the future.
Please feel free to PM, email or call me with any questions or concerns.
Sam
Over the past few months there have been issues brought to our attention regarding one of our resellers, Forged Performance. Without going into great detail, we at GTM have decided that it is in our best interest, as well as our customers and clients, to discontinue supplying this organization with our products.
This does not mean that your options are limited in where to purchase your GTM products or have them installed. There are many reputable resellers of GTM items and our website is a great outlet, as well. For those who have had - or are in the process of having - GTM parts installed at Forged Performance, all warranties pertaining to these GTM items are still applicable. Rest assured this change will not impact those who have patronized us in the past or those who will do so in the future.
Please feel free to PM, email or call me with any questions or concerns.
Sam
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04-12-2010, 02:47 PM
#16
Wow, I just spoke to Sam about 2 hrs ago.
Since I wasn't able to respond in that thread, I will post it here.
This will likely be my only post on this matter.
Forged Performance has been in business for over 5 years, and we literally work on about 400 cars each year and have thousands of satisfied customers. We are here 6 days a week working and managing 30-40 project cars at a time with the 11 employees on the payroll. We've performed everything from simple bolt on's, to full race car prep and custom fabrication. Our consistent track record is well noted on various forums we have always been one of the leading Nissan tuning shops on the country. I've personally tuned several hundreds of Nissan's with a pattern of safety and reliability.
That said, our shop is no different from many others in that we aren't perfect, and we do make mistakes. The people that worked on this customer's car were terminated long ago, and no longer work here. In fact, we haven't worked on this car for well over a year. Clearly, the pictures posted are not representative of the type of work we perform on a daily basis, and there is no excuse for it.
Now lets talk about the false and misleading claims that the owner of the car has posted:
1) On the original installation, the engine did not BLOW-UP on the dyno from tuning. During the initial baseline tuning process I made less than 10 dyno pulls on the car, and most of them were not even to redline. At this point, everything appeared normal. However, after an initial brief road test a light ticking noise was heard. This ticking noise was later determined to be caused by 5 rods with the smallest of bends to them. If you can tell me how rods become laterally wavy from some light tuning, I would love to hear it.
Engine components, bearings, pistons, head gasket, and crank show no signs of detonation, leanness, or improper tuning.
2) Once it was determined that the rods were bad, the customer had the choice of having us build him a new OEM block, or our built S1 Shortblock. He was not forced to switch to a built block. He chose our S1 Shortblock and paid for parts ONLY. All of the thousands of dollars of labor were covered by Forged Performance. All this customer had to give us was some time to complete the project.
3) The customer couldn't wait for his car to be finished, so instead he came into our shop and illegally removed the car from our lot without paying his $12,000 outstanding balance. I called 911 and the police arrived while I was on the phone with the customer begging him to bring the car back. I agreed not to press charges.
4) The damage to his vehicle while in our custody is unquestionably our responsibility and the customer was informed of this damage immediately. The tail light and bumper needed to be replaced and repainted. It always has been, and we paid for the repairs without any question. We never once suggested junkyard parts.
I am still at a loss as to why this person waited for over a year to make this thread. When the customer took possession of his vehicle from GTM, he drove it to my shop and we had a good conversation about the whole situation. At that point, we shook hands and looked eye to eye and agreed that I would take care of a portion of the GTM bill, and cut him a check for the damages. If there were still some hard feelings, I didn't sense that.
In fact, about 4 months ago, the customer called and spoke to Scott Siegel one of our tuners here, asking how much it would cost for a methanol kit and retune of his FCON.
So rather than speculate on the purpose of this thread, I will close by saying that I've spent the better part of a half decade building some of the best Nissan's in the country and building this business from the ground up. I started with myself and one employee, and we've now grown to 11 employees. Our business has quadrupled over the years and it's because we offer a lot to our customers. As we've gotten bigger, we've also become a bigger target and many people are just waiting to pounce if they ever see a horror story about our shop.
We aren't perfect obviously, and there have been plenty of bumps, poor hires, and mistakes made along the way. If you think there is another shop in the country that is perfect, you should think again. But under no circumstances have I ever turned my back on a problem, or a customer, when an issue presents itself. I've spent thousands of MY own dollars fixing issues that weren't even our fault! This business may seem like it's just fun and in many ways it is. But it's also the sole source of income for 11 households, and puts food on tables, pays mortgages and puts kids through school. So we will defend our business vigorously, while striving to get better each day at what we do.
I'm sorry I won't be able to go back and forth on this thread. I have advised my sales guys to stay out as well since they are not involved in this matter.
Since I wasn't able to respond in that thread, I will post it here.
This will likely be my only post on this matter.
Forged Performance has been in business for over 5 years, and we literally work on about 400 cars each year and have thousands of satisfied customers. We are here 6 days a week working and managing 30-40 project cars at a time with the 11 employees on the payroll. We've performed everything from simple bolt on's, to full race car prep and custom fabrication. Our consistent track record is well noted on various forums we have always been one of the leading Nissan tuning shops on the country. I've personally tuned several hundreds of Nissan's with a pattern of safety and reliability.
That said, our shop is no different from many others in that we aren't perfect, and we do make mistakes. The people that worked on this customer's car were terminated long ago, and no longer work here. In fact, we haven't worked on this car for well over a year. Clearly, the pictures posted are not representative of the type of work we perform on a daily basis, and there is no excuse for it.
Now lets talk about the false and misleading claims that the owner of the car has posted:
1) On the original installation, the engine did not BLOW-UP on the dyno from tuning. During the initial baseline tuning process I made less than 10 dyno pulls on the car, and most of them were not even to redline. At this point, everything appeared normal. However, after an initial brief road test a light ticking noise was heard. This ticking noise was later determined to be caused by 5 rods with the smallest of bends to them. If you can tell me how rods become laterally wavy from some light tuning, I would love to hear it.
Engine components, bearings, pistons, head gasket, and crank show no signs of detonation, leanness, or improper tuning.
2) Once it was determined that the rods were bad, the customer had the choice of having us build him a new OEM block, or our built S1 Shortblock. He was not forced to switch to a built block. He chose our S1 Shortblock and paid for parts ONLY. All of the thousands of dollars of labor were covered by Forged Performance. All this customer had to give us was some time to complete the project.
3) The customer couldn't wait for his car to be finished, so instead he came into our shop and illegally removed the car from our lot without paying his $12,000 outstanding balance. I called 911 and the police arrived while I was on the phone with the customer begging him to bring the car back. I agreed not to press charges.
4) The damage to his vehicle while in our custody is unquestionably our responsibility and the customer was informed of this damage immediately. The tail light and bumper needed to be replaced and repainted. It always has been, and we paid for the repairs without any question. We never once suggested junkyard parts.
I am still at a loss as to why this person waited for over a year to make this thread. When the customer took possession of his vehicle from GTM, he drove it to my shop and we had a good conversation about the whole situation. At that point, we shook hands and looked eye to eye and agreed that I would take care of a portion of the GTM bill, and cut him a check for the damages. If there were still some hard feelings, I didn't sense that.
In fact, about 4 months ago, the customer called and spoke to Scott Siegel one of our tuners here, asking how much it would cost for a methanol kit and retune of his FCON.
So rather than speculate on the purpose of this thread, I will close by saying that I've spent the better part of a half decade building some of the best Nissan's in the country and building this business from the ground up. I started with myself and one employee, and we've now grown to 11 employees. Our business has quadrupled over the years and it's because we offer a lot to our customers. As we've gotten bigger, we've also become a bigger target and many people are just waiting to pounce if they ever see a horror story about our shop.
We aren't perfect obviously, and there have been plenty of bumps, poor hires, and mistakes made along the way. If you think there is another shop in the country that is perfect, you should think again. But under no circumstances have I ever turned my back on a problem, or a customer, when an issue presents itself. I've spent thousands of MY own dollars fixing issues that weren't even our fault! This business may seem like it's just fun and in many ways it is. But it's also the sole source of income for 11 households, and puts food on tables, pays mortgages and puts kids through school. So we will defend our business vigorously, while striving to get better each day at what we do.
I'm sorry I won't be able to go back and forth on this thread. I have advised my sales guys to stay out as well since they are not involved in this matter.
i lost for words.
04-12-2010, 03:09 PM
#19
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Yea that air filter and the tire :S
But the person seems like they are just upset with the world. IMO installing a turbo kit after only 1500 miles... Some engines do have issues, that's why there are factory warranties (sp?)
But the person seems like they are just upset with the world. IMO installing a turbo kit after only 1500 miles... Some engines do have issues, that's why there are factory warranties (sp?)