If anyone needs a NNA contact, my understanding, is that David at Ext. 3857 will be handling only 350Z issue's. I'm not sure if this is for the the western region or all of NA. I'm sure you can give him a call and he can provide you with appropriate phone #'s.
Call NNA at 800-647-7261 option 0 and Ext.3857.
I hope this helps anyone who is having issue's with NNA or the dealership.

 

Well, I have dealt with him as well here in the East coast so he seems to be THE guy!!!

 

Thanks, Dragon Lady! I left a message for a suspension engineer as steered by NNA earlier. Of course, he never returned my call. I will call David and see what he has to say.

 

I was hoping someone had dealt with him prior to my post. I'm hope he can clear up some issue's with the tranny and tire feathering. I know I have not had any help up to this point from NNA or the dealership and I'm losing that loving feeling. (Not for the car) If anyone with any problems calls David then he will be well versed on the 350's issue's.

 

If Nissan really wants to know what owners think/feel (as per the phone survey, writen survey, and miriad of contacts in two weeks), why not come here where it seems over 90% are OWNERS (see poll) and get FREE input??!!

It would be also up to us to behave, treat him well and keep the channel open.

I don't see how they could loose, and they have much to learn/win. Again, for free.

(I work in customer services. We pay thousands of dollars for follow up surveys to our customers, just to find out what they think/like/hate etc!)

 

Well they have a technical guy Jeff Childres that is going around to the various dealers and meeting with owners to get info on what to change for the 04, but not really to listen to our problems.

As for the feathering or scalloping issue, the first thing David will do is setup with your dealer for them to confirm the scalloping and to try and swap front tires from side to side and see if that does away with the noise assuming they did the alignment and that fixed the cause of the scalloping, then if they confirm that the tires are scalloped and beyond help he will probably offer to replace the tires but with the stock tires.

 

I'm way ahead of you. I have printed out information from this site and give to the dealership. The service manager seemed appreciative suggesting I'm getting more info than him. WOW! Ya Think. I also left a voice mail for David letting him know that his name and phone # was posted on this web site yesterday. So call him lets let him know what the problem's are. He won't realize the high percentage of vehicles with the problems unless we call. He can't hear our brains rattle when we shake our heads.

Hope he has a good sense of humor. But more than that I hope he wants to fix our problems by letting us know Nissan will stand behind thier 350Z and warranty.

And to everyone on this web site, I really appreciate this excellent source of info. My dealership thinks I know what I'm talking about. Puff Puff Pass! In reality I just know how to do my homework.

The issue's with the Z are tolerable and long as they are fixed in a timely manner and they don't make us miserable in the process.


The question I need answered by my dealership and NNA concerning the handling of these issue's is WHAT'S RIGHT ABOUT THIS.

 

The info on this site is amazing.

And it gives me great confidence to walk in the dealer and STATE, not ask, what I need done. In many other situations you have this constant worry "are they pulling my leg? Did they really check what I asked them to?" but when you go prepared you know exactly what to say, ask for and demand.

In another thread it was asked if Nissan was missing the boat on the performance market in the US. The question here is : we are the biggest FREE test group Nissan could ever want. We would love (at least I think most of us would) to provide any feedback, input, opinions, etc, as long as we can get our cars fixed. They don't even have to setup the site, all they have to do is come by and read, even just lurk if they want.

Maybe they are already (lurking)... hummm....