Originally Posted by ColecatZ

That sucks... I didn't have a spotless experience with them, but it wasn't enough to throw up a flag or have me not recommend them. I won't now, that's for sure.

in my case, I ordered the Stage II kit and around week 2-3 I inquired about the rotors and was told the build time was 3-4 weeks and that I'd get a tracking number sent when they shipped. I never recieved a tracking # but the rotors showed up about the 3rd-4th week (as stated in their sale thread) but the pads, lines, and fluid did not. When I contacted them they stated that those items shipped seperatly from their warehouse and Id' receive a tracking number... I never got that tracking number either but the items arrived about a week later. It was obvious to me this was probably small/one man gig and the items simply hadn't shipped until I contacted them. My only ding with them was a lack of attention and the ability to manage the administative side of running an internet business. I was receiving what I paid for and was happy with the price.

Good luck getting this resolved. I won't be reccomending them after this... might be advantageous to cut them out of the middle and go to the supplier for items like the rotors...