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Issues with new Mastergrade CF Hatch

Old Oct 19, 2009 | 11:03 AM
  #21  
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Originally Posted by GeauxLadyZ
Ah...

But still... I dont know the price point for the Asuka replica, but im assuming you paid $900 with $100 shipping, or somewhere around there?

That still seems high for a Mastergrade knockoff...
My price was $960 shipped, so not quite $1K but it's easier to say then $960...

Anyways, it's not a knockoff - came directly from Mastergrade, who manufactures the Asuka hood.
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Old Oct 19, 2009 | 11:06 AM
  #22  
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Please post better pics of cracks.... I cant see any..

Other than that I see all the other flaws as repairable..
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Old Oct 19, 2009 | 11:10 AM
  #23  
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Originally Posted by Jay'Z
Please post better pics of cracks.... I cant see any..

Other than that I see all the other flaws as repairable..
The 5 horizontal lines in this picture are cracks under the clear coat. Very hard to take a picture of to show it any differently:

https://my350z.com/forum/attachments...h-p1010896.jpg
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Old Oct 19, 2009 | 11:13 AM
  #24  
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Those look like scratches not cracks..

Any CF Scratch can be buffed out IMO.. I have buffed out huge scratches and sanded to cracks, then it has to be recleared.. Not a biggie IMO, since they prob didnt clear it very good anyways..
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Old Oct 19, 2009 | 11:32 AM
  #25  
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Originally Posted by Jay'Z
Those look like scratches not cracks..

Any CF Scratch can be buffed out IMO.. I have buffed out huge scratches and sanded to cracks, then it has to be recleared.. Not a biggie IMO, since they prob didnt clear it very good anyways..
Isn't it odd that there would be 5, almost methodically spaced out lines under the clear? We're pretty positive that they are cracks below the clear, but without sanding down that far it's impossible to tell.
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Old Oct 19, 2009 | 11:38 AM
  #26  
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Like I said before, your pics arent helping at all.. Need more of these cracks..

Bottom line you can do 3 things..

1. Keep it

2. Return it

3. Sell it for rape price local
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Old Oct 19, 2009 | 12:13 PM
  #27  
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That's bs not only does someone have to think about spending the $ on expensive mods then you have to think about this is it really worth it. It seems like the chances are higher of receiving shotty cf pieces now a days
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Old Oct 19, 2009 | 12:37 PM
  #28  
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I don't see you coming out good in this.

Mastergrade is going to tell you that you or your shop should have rejected the item as damaged at the time of delivery.

95% chance that you are ignored by Mastergrade.

Best of luck.
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Old Oct 19, 2009 | 02:18 PM
  #29  
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I would return it but it is hit or miss with getting a replacement. You can always dispute the transaction if you dont get a replacement.
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Old Oct 19, 2009 | 02:37 PM
  #30  
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Originally Posted by Jay'Z
Other than that I see all the other flaws as repairable..
but why should he pay to have it repaired? It should be good out of the box.
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Old Oct 19, 2009 | 02:39 PM
  #31  
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return it... more fulfilling to know that you didnt spend a grand on a shotty product and shows MG not to dupe customers by sending them POSs..... damn and i really wanted to buy a rear diffuser from them!
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Old Oct 19, 2009 | 02:41 PM
  #32  
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Originally Posted by Sleepy79
but why should he pay to have it repaired? It should be good out of the box.
No one is disputing that Sir! I am saying wtf can he do, if he cant return it..... Im keepin it real... He prob wants this Hatch on his car asap, and if he was set on returning it he wouldnt have posted this..
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Old Oct 19, 2009 | 03:44 PM
  #33  
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Originally Posted by ChrisNelson
My price was $960 shipped, so not quite $1K but it's easier to say then $960...

Anyways, it's not a knockoff - came directly from Mastergrade, who manufactures the Asuka hood.

Ya buddy bad call on my part, was unaware Mastergrade was the main manufacturer for Asuka, thought they just made a replica for some reason.

Im dissapointed in Asuka to learn this, though.
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Old Oct 19, 2009 | 04:23 PM
  #34  
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After getting another guy in the body shop to look at it with me he pointed out that the cracks that I thought were UNDER the clear coat were actually THROUGH the clear coat, meaning that the clear is cracked all the way down to the carbon fiber. It is not a scratch, and it is not under the clear.

So I got this message from Boomer of Mastergrade:

i seen the pictures, i can't really tell how it happened. We inspect our product very well before we ship it out, we also pack it very well so it won't get damaged. We would send you used or junk parts. The ball is in your park, if your not satisfied we can reship another hatch. Ship that one back and I will refund the cost. Call me if you need help setting it up.
This sounds great, but I have a lot of apprehension just sending it back because who can tell how long it will take, and if the new one will be any better.

Here's the problem: Sure, the biggest worst cracks in the lower corner may have been damaged in shipping, but none of the other scratches could have been done in shipping. They're little scratches. There was a TON of paper/bubble wrap on this thing that it had to have happened before shipping.

I just don't know what to think... I tried to get some more pictures of the cracking and I didn't have much luck with it, but here's some more, hopefully better shots.
Attached Thumbnails Issues with new Mastergrade CF Hatch-p1020248.jpg   Issues with new Mastergrade CF Hatch-p1020250.jpg   Issues with new Mastergrade CF Hatch-p1020251.jpg   Issues with new Mastergrade CF Hatch-p1020254.jpg   Issues with new Mastergrade CF Hatch-p1020255.jpg  

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Old Oct 19, 2009 | 04:28 PM
  #35  
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So Boomer says I just need to send it back and get a new one in the mail... Well how much is it going to cost ME to ship it back? A regular consumer, it will probably be $300 to ship it to California, not to mention the down time on top of the time it took to get this one...

I suggested that if he sends me a good one I'll use that box to send this one back.
Attached Thumbnails Issues with new Mastergrade CF Hatch-p1020257.jpg   Issues with new Mastergrade CF Hatch-p1020261.jpg   Issues with new Mastergrade CF Hatch-p1020263.jpg  
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Old Oct 19, 2009 | 05:08 PM
  #36  
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"We would send you used junk or parts"....."the ball is in your park".....

lol, hope these were typos.

Get him to ship you a new one now, and youll ship/return old one. They can work this out/set this up with the shipping company so that the freight guy that drops yours off can also pick old one up and Mastergrade flips the tab.

They are in the wrong, any inconvenience or more money on your part is unacceptable.

Last edited by GeauxLadyZ; Oct 19, 2009 at 05:11 PM.
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Old Oct 19, 2009 | 05:31 PM
  #37  
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Thanks for the advice people - this is the only group that I could turn to to help me figure this situation out.

Boomer is being a super-cool responsible vendor and offering to eat the cost of the damaged hatch and pay for shipping on everything.
Hopefully we can get this worked out this week.

I suggested doing a trade with the courier when they drop it off.
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Old Oct 19, 2009 | 05:37 PM
  #38  
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Originally Posted by ChrisNelson
Thanks for the advice people - this is the only group that I could turn to to help me figure this situation out.

Boomer is being a super-cool responsible vendor and offering to eat the cost of the damaged hatch and pay for shipping on everything.
Hopefully we can get this worked out this week.

I suggested doing a trade with the courier when they drop it off.

GL buddy.
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Old Oct 19, 2009 | 07:26 PM
  #39  
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I have a mastergrade Hatch and mine def did not have those issues... It was 100% perfect and had a great clearcoat sorry to see yours is like this
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Old Oct 20, 2009 | 04:03 PM
  #40  
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Originally Posted by GeauxLadyZ
Seibon = around $650 plus around $300 for rear glass from somebody.

You def overpaid.

Don't get me started, every Seibon "OEM" hatch I've seen has been the biggest POS ever. If fitment is even 8/10 on the Asuka/Mastergrade it's well worth the extra $350.

As for your hatch, the resin cracks can be carefully repaired by any competent composite shop. However if you can get a replacement at no cost, other than time, go for it.
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