Power Enterprise SUCKS.
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From: Bradenton/Sarasota
Well Darren and Intense have stood up honorably and told me if PE doesn't overnight me a check, they will.
So believe me, I intend to do mroe business with them in the future.
So believe me, I intend to do mroe business with them in the future.
good luck, I hope you get your money, alot of this business si trust, especially paying for parts in advance and waiting (sometimes LONG from japan and such) and praying you didn't just get scammed.
you'll get your money, just hopefully not out of Intense's pockets.
you'll get your money, just hopefully not out of Intense's pockets.
This situation probably showed us the good and bad in companies. The bad being PE sucks *** in the US of A. The good being Intense is a awesome vendor who cares about its customers.
Good luck man.
Good luck man.
Originally Posted by INTENSEPOWER
Hello,
Mike, thanks for posting this thread. I know that this has been a very short, and difficult road for you, and us, and I appreciate your understanding of the situation (knowing that it's not our fault, etc). Just to paraphrase what happened:
A. Mike PM'd me and called me to inquire about pricing/availability of the Power Enterprise exhaust. We didn't have stock on it here, so I called PE and talked to Kenzo, who advised me that it was available for immediete shippment.
B. The exhaust drop shipped to Mike, but it arrived C.O.D. This has never happened to us, ever. No manufacturer has ever sent our customer C.O.D., so PE gets that record...
C. Mike called/Pm'd me regarding the issue, as UPS wouldn't release the exhaust to him w/out payment.
D. I called Kenzo and informed him of the situation. Kenzo called Mike and asked if he would please write a check to PE that WOULDN'T be cashed. Mike agreed, and wrote the check. The exhaust was then released to Mike.
E. PE cashed Mike's check.
F. Mike PM'd me over the weekend, about this major screw up (now PE's 2nd screw up in this situation). I spoke with Kenzo about this yesterday, and here's where the real fun part begins..
Power Enterprise (Kenzo) acknowledges that they screwed up by sending the part COD. They also acknowledge that they screwed up by cashing Mike's check. Both Mike and I wanted PE to overnight him a check yesterday, but Kenzo hasn't done it yet. The resolution is that Kenzo will overnight a check to Mike tomorrow, or we (Intense) will stand by our service and overnight one to Mike.
To answer the question: "What's Intense's stand?" There you have it. Mike is a great Intense customer. Just like all of our customers, we give it 110% effort 110% of the time. This is an unfortunate event, and as you hopefully infer, not our fault.
Darrrrrrrrren.
Mike, thanks for posting this thread. I know that this has been a very short, and difficult road for you, and us, and I appreciate your understanding of the situation (knowing that it's not our fault, etc). Just to paraphrase what happened:
A. Mike PM'd me and called me to inquire about pricing/availability of the Power Enterprise exhaust. We didn't have stock on it here, so I called PE and talked to Kenzo, who advised me that it was available for immediete shippment.
B. The exhaust drop shipped to Mike, but it arrived C.O.D. This has never happened to us, ever. No manufacturer has ever sent our customer C.O.D., so PE gets that record...
C. Mike called/Pm'd me regarding the issue, as UPS wouldn't release the exhaust to him w/out payment.
D. I called Kenzo and informed him of the situation. Kenzo called Mike and asked if he would please write a check to PE that WOULDN'T be cashed. Mike agreed, and wrote the check. The exhaust was then released to Mike.
E. PE cashed Mike's check.
F. Mike PM'd me over the weekend, about this major screw up (now PE's 2nd screw up in this situation). I spoke with Kenzo about this yesterday, and here's where the real fun part begins..
Power Enterprise (Kenzo) acknowledges that they screwed up by sending the part COD. They also acknowledge that they screwed up by cashing Mike's check. Both Mike and I wanted PE to overnight him a check yesterday, but Kenzo hasn't done it yet. The resolution is that Kenzo will overnight a check to Mike tomorrow, or we (Intense) will stand by our service and overnight one to Mike.
To answer the question: "What's Intense's stand?" There you have it. Mike is a great Intense customer. Just like all of our customers, we give it 110% effort 110% of the time. This is an unfortunate event, and as you hopefully infer, not our fault.
Darrrrrrrrren.
we ordered a part through one of their distributors (since we stopped dealing direct with them several years ago after problems). Another shop ordered parts through this same distributor. Both items shipping from PE direct, except I got shop B's parts and shop B got my parts. To make matters worse, PE sent shop B's parts to us COD
Now, how do they COD someone not even listed as a customer? Oh well. Thankfully, I know shop B pretty well, so I tell him the story and send his parts to him, he sends mine to me. We both told the distributor the situation as well. Not a big deal, just an inconvenience we though...hahahaha....keep reading So PE calls us a week or so later saying they received a check from us and they dont know why. I talk to a gentleman (no idea his name), and tell him the story. He asks us "should we cash the check and you can deal with the distributor for a refund, or should we destroy the check and we can bill the distributor direct". I suggested it might be easier for him book keeping wise to do the latter, but to please let us know what they intended to do. A few days later they call AGAIN, and ask AGAIN why they have this check from us and what should we do (same guy mind you!!!). I told them again the issue and possible solutions. That night I am going through the checking account log online and meanwhile, they already deposited the check several days prior.....which begs the question, why ask us 2 times why they got a check or what they should do with it since they already had deposited it???
Still confused, and still amazed....and I think we are just going to drop the stuff from the site altogether because it hardly seems worth the potential brain damage
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From: Bradenton/Sarasota
+1 to Z1 being a great vendor.
Anyways, I have a tracking number for an overnight package. Doesn't show the destination nor whether it's been picked up yet, but I have a tracking number.
I'll update tomorrow if I got the check.
Darren from Intense did call me tonight personally to tell me a check had been sent. He wanted me to call him and let him know either way, too. Intense has really gone out of their way for this, BIGTIME.
Anyways, I have a tracking number for an overnight package. Doesn't show the destination nor whether it's been picked up yet, but I have a tracking number.
I'll update tomorrow if I got the check.
Darren from Intense did call me tonight personally to tell me a check had been sent. He wanted me to call him and let him know either way, too. Intense has really gone out of their way for this, BIGTIME.
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