Thats not in your best interest, epsecially posting that on these boards..I absolutely hate the fact that body kit makers NEVER EVER stand behind their products, and always resort to their typical waiver of "Some modifications needed to make fit, install by professionals reccomended" then when the purchaser follows these instructions the manufacturer blames the installer for cutting or modifying the part and claims its now damaged and wont accept a return...
Once again, not taking sides, but body kits have cost me more time, money and efforts than they are worth..

 

I don't agree. Sure, if people were buying AUTHENTIC 2k + bodykits then yeah, they deserve excellent fitment. but we are taling about replicas that are less than 1/2 the price in some cases.

you pay for what you get. with our industry this old now, I am surprised this debate is still even going on. you buy replica parts you expect to get fitment issues. there are so many threads from new guys asking 'anyone bought from XXX replica company on Ebay? good fitment'? <people expect replicas to suck and when they don't it is a miracle. if seibon advertises (or jim) that fitment is 99% and guaranteed then you have something to stand on.

If you are prepared to cheap out and buy a replica part, be prepared for some hassles. I heard even the authentic top secret hoods have issues with strut bars. when you put vents through a hood that are recessed how could you not have fitment problems when the Z's hood is so tight stock!

 

+1

 

Was your situation resolved? The thread was closed before we were able to see your final comments.......

 

Careful Jim, if pictures are provided and the OP can back up his claim this thread is NOT slander, it's reporting the TRUTH. Frankly if you believe in your product so much, why wouldn't you take the hood back and just sell it to someone else?

My guess, you already know the OP's claim holds water and now that the part is sold you don't want to take it back because you know you will be left holding the bag, sitting on a part that does not fit, and isn't worth the money you want to charge for it. You are so quick to talk about what if's...... What if the shop damaged the hood, what if the OP damaged the hood, what if the shop doesn't know how to fit the hood, anything to get away from the issue at hand. Here's a what if......
What if you took the hood back, issued a refund that is appropriate for the situation, and make the OP STFU. If the hood is damaged due to conditions that are outside your control, refuse the refund, take pics, send them to paypal and the CC company, justify your claim and stop stooping to the level of the OP. If you want definitives, make them happen for yourself, clear your name by taking care of the issue once and for all. Stop asking what if this and what if that and deal with the real issue. The fact that you are consistently trying to direct the conversation in any direction that doesn't require you to take care of the problem yourself is suspicious at best. If you want to call this thread slanderous, go ahead and do so...... after you can prove it. Until then you are no better than the OP and that is a shame.

 

that is unreasonable I feel.

I think you need to take an objective look at your suggestion. put yourself in Jim's shoes. you basically want him to do everything and take all the risk. no **** the hood probably doesn't fitt 100%. that is a 'DUH' statement, you show me one seibon hood that has great fitment. and you want him to do this after the guy starts a thread trying to hurt your business, giving you greif and calling you all sorts of names? PLEASE! tell me you would turn your cheek to that. I sure wouldn't. I would've told this guy to f off long ago.

If this guy did even a fifth of his share of the responsiblity in resolving this situation I think it'd be different. Jim put in some of his time to this already... called the shop, tried to resolve fitment, told the OP HOW to resolve the situation....

 

Yes I believe it was resolved..

 

Jim sent me a paypal payment for the 150 and I put in the extra 50 to have the hood filled... It actually came out great... i will be posting pics this weekend of how it came out... I did have to use shims to clear the plenum, adjust the latch and also had to slot the brackets to align the hood but that is normal...

 

slotting the brackets is almost mandatory. and adjusting the hood latch.

 

What risk? If the hood is good, then he can clear his name issue partial credit and resell it, if it's bad from the manufacturer, he can get credit from them, if the customer damaged it, you have proof to warrant not giving a refund. From Jim's situation it's a pain to be sure no matter what the outcome, but this is what's known as the cost of doing buisness and if Jim doesn't like that, perhaps he should find himself in a different line of work. Had he done something like that in the first place I wouldn't be commenting at all.

Here's another perspective..... My time is worth $25 per hour, I'm sure Jim would say his is worth more than that. This kind of issue has already cost him sales because of how he has reacted to the OP (I say sales because I would have bought from him, and I'm certain I'm not alone) If Jim has spent 4 hours which IMO is waaaaay on the short side reading and posting in this thread, not to mention the time he's spent on the phone with the customer, and the body shop and anyone else that he has to deal with...... he could have already covered his loss from the return shipping, and then he could say for certain what the problem is. Yeah, I know it's still taking a loss on a sale, but taking a loss on a sale and earning respect from a community is a more than fair trade, and future customers would know that Jim will do what it takes to resolve a problem, and that is piece of mind as a consumer. Like anything it's a 2 way street, the customer needs to work with the vendor, and vice versa, but when that doesn't happen it's the vendor's responsibility to be the bigger person, cut the losses, and move on to bigger and better things. That's the difference between Jim and the person I will eventually buy my body kit parts from.

 

Jim,
Is there anyway you can make your customers sign something saying they have read the terms of returns and refunds? its a good way to cover your ****.

 

That doesn't hold water since Jim doesn't mfg. the parts himself.

 

good luck finding a vendor that will meet your requirements. I suggest maybe you NOT buy replica parts then tattoo or at least make sure you find on that guarantees a high % of fitment.

I really think your veiw on this is wrong, but that is cool. I don't think Jim handled this incorrectly at all or lost any sales over it beyond you for his handling of this. I think the lack of quality from the hoods will cause people not to buy them, not jim. jim is STILL offering to give this cat a refund. STILL. in my book that counts for something. I don't know your history in retail, but I have a good history in retail for my young life and he is above most store fronts I have worked for and dealt with.

 

he drop ships his stuff too doesnt he?

 

and as Julian pointed out, none of the vendors stand behind thier product once they are out the door. sad but true.

(there are exceptions before people start posting up all thier love stories... I know I know i knoW)

 

As DJ said earlier

Poop > this thread

 

haha, that is scary.

 

No everything is picked up from Seibon in Walnut, CA.

 

Disagree. No matter what products you buy, it has to works or fits. But if company doesn't care about the quality control then that company is shaty but however if company set up a quality control line and the product still not able to fit pefect then the product is defective and the company needs to do their R & D again to make sure future products can reach its expectation. Replica means copy, if seller wants to sell cheaper and replica the original then the fitment has to be in the process also, not just the style. All I want to say is to put your self into these people's position then I will see if you guys will still write what you guys wrote because I will be **** 2.

 

i just was wondering about quality control. i hate to see all these 10+ page threads about you every week. eat at a good resturant you tell 5 people, eat at a bad one you tell 10. you seem to take it on the chin more than any other vendor, most like this one are just rediculous