Warning: Stay away from Siebon and Carbon LTD
Originally Posted by tattoo60012
Are you responding to my post or just trying to make a point? On at least 2 occasions I've whole heartedly supported the need for documented photographic proof of the issues with the fitment of the hood, furthermore I've never said anything in this post or any other stating that I thought the hood did or didn't fit. I'm speaking purely in generalities about the fitment issues that Methodrn stated are "normal" and "to be expected".
In your defense Jim I wholly agree that you should have received pictures of the fitment problems along with measurements of where the problems are, how significant they are, and what would need to be changed in order for the item to fit properly. I understand that the OP did not fulfill his end of the deal, and frankly more than one of his actions, (IE: rude PM's to various members) has made him look like a bit of a "douche" IMO. Perhaps he did change his mind about the hood, perhaps it was damaged at the body shop, perhaps the hood didn't fit for some other reason that is no fault of Seibon or Carbon LTD. He made reference to the capability of the body shop he had his car at, which holds exactly 0 sway with me. I know of a custom audio shop near my home that has been in buisness for 20 some years installing remote starts, car alarms, and other add on BS. I looked at them when I considered doing my car stereo and after seeing their operation, talking with the installers, and looking at what they had done in the past I decided that I wouldn't let them install a stereo in my worst enemies car. Anyone would be better served by taking their car to circuit city or best buy rather than that joint. It is experiences like this that tell me not to take the body shops word for it either. Agreed the inablility to upload pics is very suspect, and I would be mighty wary of it myself, however there are plenty of ways for you to take this losing hand and turn it into a winner.
I'm not saying you should give a refund sight unseen, I am however saying if I were you and I truly stood behind my product, I would tell the customer that I will send a call tag to get the hood picked up. I would pay to have the hood shipped back to me. I would personally inspect the hood for damages upon arrival, and determine if the hood is in fact defective was otherwise damaged while with the customer, or if the customer is just being ridiculous. If the customer had a valid complaint, I would refund the money make my apologies for the experience and move on. Then I would deal with Seibon to get the replacement or refund from my side on my time.
If the customer was just being a jerk, and the hood was not found to be defective, and he had no documentation to prove otherwise I would refund his money, less return shipping and the 25% restocking fee. Then I would sell the hood to another customer for 10-15% off the normal price as an "open box" item and put the additional 10-15% profit in my pocket for the trouble. The jerk customer would probably still be upset, but that's the breaks, you can't please them all.
There are ways to have both parties win in cases like this, but winning starts with customer service, and good communication while working out a mutually beneficial arrangement.
In your defense Jim I wholly agree that you should have received pictures of the fitment problems along with measurements of where the problems are, how significant they are, and what would need to be changed in order for the item to fit properly. I understand that the OP did not fulfill his end of the deal, and frankly more than one of his actions, (IE: rude PM's to various members) has made him look like a bit of a "douche" IMO. Perhaps he did change his mind about the hood, perhaps it was damaged at the body shop, perhaps the hood didn't fit for some other reason that is no fault of Seibon or Carbon LTD. He made reference to the capability of the body shop he had his car at, which holds exactly 0 sway with me. I know of a custom audio shop near my home that has been in buisness for 20 some years installing remote starts, car alarms, and other add on BS. I looked at them when I considered doing my car stereo and after seeing their operation, talking with the installers, and looking at what they had done in the past I decided that I wouldn't let them install a stereo in my worst enemies car. Anyone would be better served by taking their car to circuit city or best buy rather than that joint. It is experiences like this that tell me not to take the body shops word for it either. Agreed the inablility to upload pics is very suspect, and I would be mighty wary of it myself, however there are plenty of ways for you to take this losing hand and turn it into a winner.
I'm not saying you should give a refund sight unseen, I am however saying if I were you and I truly stood behind my product, I would tell the customer that I will send a call tag to get the hood picked up. I would pay to have the hood shipped back to me. I would personally inspect the hood for damages upon arrival, and determine if the hood is in fact defective was otherwise damaged while with the customer, or if the customer is just being ridiculous. If the customer had a valid complaint, I would refund the money make my apologies for the experience and move on. Then I would deal with Seibon to get the replacement or refund from my side on my time.
If the customer was just being a jerk, and the hood was not found to be defective, and he had no documentation to prove otherwise I would refund his money, less return shipping and the 25% restocking fee. Then I would sell the hood to another customer for 10-15% off the normal price as an "open box" item and put the additional 10-15% profit in my pocket for the trouble. The jerk customer would probably still be upset, but that's the breaks, you can't please them all.
There are ways to have both parties win in cases like this, but winning starts with customer service, and good communication while working out a mutually beneficial arrangement.
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Joined: Oct 2006
Posts: 253
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From: in the trunk of my dad's buick
Originally Posted by grandmasterboss
wow, you can't see any better write up then this. Nice job bro.
I wonder if the guy had gotten a picture of the hood "not fitting" (case being not lining up, hitting plenum/strut bar, or not latching).
What then? Does his case change?
What should be done to fix the problem?
What then? Does his case change?
What should be done to fix the problem?
Originally Posted by tattoo60012
EVERYONE understands that he is the middleman, the fact that he did or didn't make the product is irrelavant, ultimately he sold the product. Middleman or Manufacturer the person selling the product MUST stand behind the product being sold in order to earn my buisness. I couldn't give 2 turds and a handshake if he made the part, re-sold the part, paid a 6 year old illegal immigrant slave laborer to make it in his shed in the desert, I DON'T CARE. Being the middleman is not an excuse, it's a game of risk vs. reward just like everything else.
The risk: dealing with vendor issues and being the middleman when the product comes back as well as when it goes out.
The reward: whatever the difference in price between what the customer pays him and his cost to get the part to the customer.
This is buisness 101, and maybe Jim is a nice guy, and frankly I'm sure he is a nice enough guy, but I don't buy nice, I can't put nice on my car, and when people look at my car they aren't going to say "wow I bet you got that part from a nice guy". If Jim isn't going to stand behind the product HE SELLS, then that is a buisness practice I can't support.
Been said before and I'll say it again, I think the OP is a bit of a whiner. Pics are not at all unreasonable, and should have been provided while starting communication with the vendor. If pics were not taken while the problem was present, then it is the responsibility of the customer to replicate the problem that precipitated the issue in the first place.
Once again there is no right or wrong party here, both parties are wrong, just to different degrees and in different ways.
The risk: dealing with vendor issues and being the middleman when the product comes back as well as when it goes out.
The reward: whatever the difference in price between what the customer pays him and his cost to get the part to the customer.
This is buisness 101, and maybe Jim is a nice guy, and frankly I'm sure he is a nice enough guy, but I don't buy nice, I can't put nice on my car, and when people look at my car they aren't going to say "wow I bet you got that part from a nice guy". If Jim isn't going to stand behind the product HE SELLS, then that is a buisness practice I can't support.
Been said before and I'll say it again, I think the OP is a bit of a whiner. Pics are not at all unreasonable, and should have been provided while starting communication with the vendor. If pics were not taken while the problem was present, then it is the responsibility of the customer to replicate the problem that precipitated the issue in the first place.
Once again there is no right or wrong party here, both parties are wrong, just to different degrees and in different ways.
Originally Posted by Gators2001
I wonder if the guy had gotten a picture of the hood "not fitting" (case being not lining up, hitting plenum/strut bar, or not latching).
What then? Does his case change?
What should be done to fix the problem?
What then? Does his case change?
What should be done to fix the problem?
Now after all this, there was no way to fix the problems and say the hood is defective, then we can work out a solution. At this point without pictures, there is nothing to even discuss with the OP.
Originally Posted by tattoo60012
Are you responding to my post or just trying to make a point? On at least 2 occasions I've whole heartedly supported the need for documented photographic proof of the issues with the fitment of the hood, furthermore I've never said anything in this post or any other stating that I thought the hood did or didn't fit. I'm speaking purely in generalities about the fitment issues that Methodrn stated are "normal" and "to be expected".
In your defense Jim I wholly agree that you should have received pictures of the fitment problems along with measurements of where the problems are, how significant they are, and what would need to be changed in order for the item to fit properly. I understand that the OP did not fulfill his end of the deal, and frankly more than one of his actions, (IE: rude PM's to various members) has made him look like a bit of a "douche" IMO. Perhaps he did change his mind about the hood, perhaps it was damaged at the body shop, perhaps the hood didn't fit for some other reason that is no fault of Seibon or Carbon LTD. He made reference to the capability of the body shop he had his car at, which holds exactly 0 sway with me. I know of a custom audio shop near my home that has been in buisness for 20 some years installing remote starts, car alarms, and other add on BS. I looked at them when I considered doing my car stereo and after seeing their operation, talking with the installers, and looking at what they had done in the past I decided that I wouldn't let them install a stereo in my worst enemies car. Anyone would be better served by taking their car to circuit city or best buy rather than that joint. It is experiences like this that tell me not to take the body shops word for it either. Agreed the inablility to upload pics is very suspect, and I would be mighty wary of it myself, however there are plenty of ways for you to take this losing hand and turn it into a winner.
I'm not saying you should give a refund sight unseen, I am however saying if I were you and I truly stood behind my product, I would tell the customer that I will send a call tag to get the hood picked up. I would pay to have the hood shipped back to me. I would personally inspect the hood for damages upon arrival, and determine if the hood is in fact defective was otherwise damaged while with the customer, or if the customer is just being ridiculous. If the customer had a valid complaint, I would refund the money make my apologies for the experience and move on. Then I would deal with Seibon to get the replacement or refund from my side on my time.
If the customer was just being a jerk, and the hood was not found to be defective, and he had no documentation to prove otherwise I would refund his money, less return shipping and the 25% restocking fee. Then I would sell the hood to another customer for 10-15% off the normal price as an "open box" item and put the additional 10-15% profit in my pocket for the trouble. The jerk customer would probably still be upset, but that's the breaks, you can't please them all.
There are ways to have both parties win in cases like this, but winning starts with customer service, and good communication while working out a mutually beneficial arrangement.
In your defense Jim I wholly agree that you should have received pictures of the fitment problems along with measurements of where the problems are, how significant they are, and what would need to be changed in order for the item to fit properly. I understand that the OP did not fulfill his end of the deal, and frankly more than one of his actions, (IE: rude PM's to various members) has made him look like a bit of a "douche" IMO. Perhaps he did change his mind about the hood, perhaps it was damaged at the body shop, perhaps the hood didn't fit for some other reason that is no fault of Seibon or Carbon LTD. He made reference to the capability of the body shop he had his car at, which holds exactly 0 sway with me. I know of a custom audio shop near my home that has been in buisness for 20 some years installing remote starts, car alarms, and other add on BS. I looked at them when I considered doing my car stereo and after seeing their operation, talking with the installers, and looking at what they had done in the past I decided that I wouldn't let them install a stereo in my worst enemies car. Anyone would be better served by taking their car to circuit city or best buy rather than that joint. It is experiences like this that tell me not to take the body shops word for it either. Agreed the inablility to upload pics is very suspect, and I would be mighty wary of it myself, however there are plenty of ways for you to take this losing hand and turn it into a winner.
I'm not saying you should give a refund sight unseen, I am however saying if I were you and I truly stood behind my product, I would tell the customer that I will send a call tag to get the hood picked up. I would pay to have the hood shipped back to me. I would personally inspect the hood for damages upon arrival, and determine if the hood is in fact defective was otherwise damaged while with the customer, or if the customer is just being ridiculous. If the customer had a valid complaint, I would refund the money make my apologies for the experience and move on. Then I would deal with Seibon to get the replacement or refund from my side on my time.
If the customer was just being a jerk, and the hood was not found to be defective, and he had no documentation to prove otherwise I would refund his money, less return shipping and the 25% restocking fee. Then I would sell the hood to another customer for 10-15% off the normal price as an "open box" item and put the additional 10-15% profit in my pocket for the trouble. The jerk customer would probably still be upset, but that's the breaks, you can't please them all.
There are ways to have both parties win in cases like this, but winning starts with customer service, and good communication while working out a mutually beneficial arrangement.
Very nice post! Couldnt have said it better myself
Originally Posted by tattoo60012
So, how would I as your average everyday consumer know the difference between a "quality manufacturer" and a "replica manufacturer". Is there a sign on the door? Is there a warning on the home page, or in the fine print somewhere behind a blind link that nobody knows about? ALL parts not manufactured by (in this case) Nissan are by definition aftermarket (anything not OEM is aftermarket) and as anyone will tell you replica is synonomous (sp?) with aftermarket. So what are you trying to say that XYZ carbon is better than Seibon? Ok, so what if it is what's the difference? Wherever you buy the part from expecting it to fit and perform the function for which it was designed is not expecting too much, it's expecting just enough.
The only reason you are trying to differentiate between quality aftermarket and replica aftermarket is so you don't have to admit that the OP was right about expecting it to fit.
The only reason you are trying to differentiate between quality aftermarket and replica aftermarket is so you don't have to admit that the OP was right about expecting it to fit.
2. The "average" everyday consumer probably would not be modifying their cars. If they do, they go through the dealers that they got the cars from. Hence, Nissan offering to have nismo parts installed on your car and cost rolled into your financing. Now for the enthusiasts, like the consumers on this site, know or at least have a reference as to what is a replica and who the original designer is. Replica is not synonomous w/ aftermarket. For instance, companies like C-West or Vertex are the original aftermarket designers and companies like Extreme Dimensions and Shine Auto make replicas of those original designs. I'm not knocking Replica manufacturers it's just as a tuner/modifyer you have to realize that replicas "may" not always fit perfectly. Now if this issue was regarding an original Top Secret CF Hood. Then the consumer should expect no fitment issues.
Original
Authentic Top Secret CF Hood: Price from Intense Motorsports $1695
Replica
Seibon TS2 CF Hood: Price from Carbon LTD $650
The difference is Top Secret took the OEM hood, measured it and did R&D on how to recreate that hood out of CF with their own modifications. The price is meant to cover some of that cost. Seibon on the other hand, copied Top Secrets design with very little R&D. You can see a little bit of difference but the resemblence is there. Even the name of Seibon's hood makes reference to Top Secret. This is even less apparent with body kits.
Last edited by MethodRN; Mar 21, 2007 at 09:21 PM.
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Joined: Oct 2006
Posts: 253
Likes: 0
From: in the trunk of my dad's buick
Methodrn,
I apologize I was not trying to imply that you were or were not friends with either the OP or Jim, it just seemed like you were back pedaling a bit, and thank your for explaining what you meant when you referred to a replica manufacturer, and That being said.
I see what you are saying now about Original aftermarket designers and those that knock off their designs after the fact, however I stand by my earlier statement that it's far from unreasonable to expect an aftermarket part to bolt up to a stock car with no modifications. I could see if you tried to take an ABC bumper and mate that up to XYZ fenders with a QRS hood, and if that is the case, then fitment being "off" is to be expected, but if I'm taking my stock hood off, and replacing it with any aftermarket piece be it original, knock off, or otherwise I expect it to fit with no modifications to anything on my car. I know there is an art to making a hood line up right on a car, having done so on a few cars before, you appreciate the talent it takes to get it "just right". Jim also said a couple posts ago that you may have to cut part of the support from the inside of the hood to make it fit, and that IMO is just bad design and or manufacturing.
FWIW I see myself as a pretty normal consumer, and I've considered adding carbon body parts to my car, and I had no idea that the Seibon TS was a knock off of another (much cleaner looking) design. I don't take my car to the dealer to have parts put on, I don't go for the nismo this or the nismo that, I do the work myself, and I generally put some serious research into anything before I do it, so I would have likely figured out the TS hood thing prior to doing anything like that to my car, but make no mistake different quality levels aren't nearly as apparent as you would lead a person to believe.
I apologize I was not trying to imply that you were or were not friends with either the OP or Jim, it just seemed like you were back pedaling a bit, and thank your for explaining what you meant when you referred to a replica manufacturer, and That being said.
I see what you are saying now about Original aftermarket designers and those that knock off their designs after the fact, however I stand by my earlier statement that it's far from unreasonable to expect an aftermarket part to bolt up to a stock car with no modifications. I could see if you tried to take an ABC bumper and mate that up to XYZ fenders with a QRS hood, and if that is the case, then fitment being "off" is to be expected, but if I'm taking my stock hood off, and replacing it with any aftermarket piece be it original, knock off, or otherwise I expect it to fit with no modifications to anything on my car. I know there is an art to making a hood line up right on a car, having done so on a few cars before, you appreciate the talent it takes to get it "just right". Jim also said a couple posts ago that you may have to cut part of the support from the inside of the hood to make it fit, and that IMO is just bad design and or manufacturing.
FWIW I see myself as a pretty normal consumer, and I've considered adding carbon body parts to my car, and I had no idea that the Seibon TS was a knock off of another (much cleaner looking) design. I don't take my car to the dealer to have parts put on, I don't go for the nismo this or the nismo that, I do the work myself, and I generally put some serious research into anything before I do it, so I would have likely figured out the TS hood thing prior to doing anything like that to my car, but make no mistake different quality levels aren't nearly as apparent as you would lead a person to believe.
Last edited by tattoo60012; Mar 22, 2007 at 12:07 AM.
I've said what I wanted to say. I'm done going back and forth... the hood is not going back on the car for pictures. The car was never in a crash and I don't want the oem hood, if that was the case I woudln't have bought the seibon. It's was put on the car because the seibon hood is poor quality and would not fit. Yes, I expect it to fit like oem, it's 650 bucks... not 200... I expect quality and good service when I deal with this sites vendors, not this crap.
Believe what you want, I have never dealt poorly with anyone on here, where as he has had problems in the past with other unhappy customers if anyone gets the benfit of the doubt it shoud be me, as for the whining comments, you'd whine too if it was your $650 paper weight, cause that's all it's good for right now.
Believe what you want, I have never dealt poorly with anyone on here, where as he has had problems in the past with other unhappy customers if anyone gets the benfit of the doubt it shoud be me, as for the whining comments, you'd whine too if it was your $650 paper weight, cause that's all it's good for right now.
Last edited by vze4fhpv; Mar 22, 2007 at 04:20 AM.
Originally Posted by tattoo60012
Methodrn,
I apologize I was not trying to imply that you were or were not friends with either the OP or Jim, it just seemed like you were back pedaling a bit, and thank your for explaining what you meant when you referred to a replica manufacturer, and That being said.
I see what you are saying now about Original aftermarket designers and those that knock off their designs after the fact, however I stand by my earlier statement that it's far from unreasonable to expect an aftermarket part to bolt up to a stock car with no modifications. I could see if you tried to take an ABC bumper and mate that up to XYZ fenders with a QRS hood, and if that is the case, then fitment being "off" is to be expected, but if I'm taking my stock hood off, and replacing it with any aftermarket piece be it original, knock off, or otherwise I expect it to fit with no modifications to anything on my car. I know there is an art to making a hood line up right on a car, having done so on a few cars before, you appreciate the talent it takes to get it "just right". Jim also said a couple posts ago that you may have to cut part of the support from the inside of the hood to make it fit, and that IMO is just bad design and or manufacturing.
FWIW I see myself as a pretty normal consumer, and I've considered adding carbon body parts to my car, and I had no idea that the Seibon TS was a knock off of another (much cleaner looking) design. I don't take my car to the dealer to have parts put on, I don't go for the nismo this or the nismo that, I do the work myself, and I generally put some serious research into anything before I do it, so I would have likely figured out the TS hood thing prior to doing anything like that to my car, but make no mistake different quality levels aren't nearly as apparent as you would lead a person to believe.
I apologize I was not trying to imply that you were or were not friends with either the OP or Jim, it just seemed like you were back pedaling a bit, and thank your for explaining what you meant when you referred to a replica manufacturer, and That being said.
I see what you are saying now about Original aftermarket designers and those that knock off their designs after the fact, however I stand by my earlier statement that it's far from unreasonable to expect an aftermarket part to bolt up to a stock car with no modifications. I could see if you tried to take an ABC bumper and mate that up to XYZ fenders with a QRS hood, and if that is the case, then fitment being "off" is to be expected, but if I'm taking my stock hood off, and replacing it with any aftermarket piece be it original, knock off, or otherwise I expect it to fit with no modifications to anything on my car. I know there is an art to making a hood line up right on a car, having done so on a few cars before, you appreciate the talent it takes to get it "just right". Jim also said a couple posts ago that you may have to cut part of the support from the inside of the hood to make it fit, and that IMO is just bad design and or manufacturing.
FWIW I see myself as a pretty normal consumer, and I've considered adding carbon body parts to my car, and I had no idea that the Seibon TS was a knock off of another (much cleaner looking) design. I don't take my car to the dealer to have parts put on, I don't go for the nismo this or the nismo that, I do the work myself, and I generally put some serious research into anything before I do it, so I would have likely figured out the TS hood thing prior to doing anything like that to my car, but make no mistake different quality levels aren't nearly as apparent as you would lead a person to believe.
Haha... credit card fruad, you guys are funny. The hood is at my house safe and sound in a box in my garage. That's a bs thing to say to someone you don't know. The credit card company is aware of everything, I have nothing to hide and your little lies and guesses won't help your case.
Wow, I'm impressed 2200 people have seen this so far, way to go Jim hope it was worth it. All you had to do was pick up your hood.
Tell you what you can call the body shop again, ask for Garry Jr. the guy who put the hood on the car, see what he says. Jay was simply the job quardinator. He can explain to you that the hood took 2-3 hrs of screwing around with it, it was a huge waste of everyone's time and will never fit! Garry owns the shop and will tell you flat out your hood sucks and out of all the aftermarket kits he's done your hood was the worst.
Wow, I'm impressed 2200 people have seen this so far, way to go Jim hope it was worth it. All you had to do was pick up your hood.
Tell you what you can call the body shop again, ask for Garry Jr. the guy who put the hood on the car, see what he says. Jay was simply the job quardinator. He can explain to you that the hood took 2-3 hrs of screwing around with it, it was a huge waste of everyone's time and will never fit! Garry owns the shop and will tell you flat out your hood sucks and out of all the aftermarket kits he's done your hood was the worst.
Originally Posted by vze4fhpv
Wow, I'm impressed 2200 people have seen this so far, way to go Jim hope it was worth it. All you had to do was pick up your hood.
And 2199 all agree that you are, well, you know.
Originally Posted by vze4fhpv
Haha... credit card fruad, you guys are funny. The hood is at my house safe and sound in a box in my garage. That's a bs thing to say to someone you don't know. The credit card company is aware of everything, I have nothing to hide and your little lies and guesses won't help your case.
Wow, I'm impressed 2200 people have seen this so far, way to go Jim hope it was worth it. All you had to do was pick up your hood.
Tell you what you can call the body shop again, ask for Garry Jr. the guy who put the hood on the car, see what he says. Jay was simply the job quardinator. He can explain to you that the hood took 2-3 hrs of screwing around with it, it was a huge waste of everyone's time and will never fit! Garry owns the shop and will tell you flat out your hood sucks and out of all the aftermarket kits he's done your hood was the worst.
Wow, I'm impressed 2200 people have seen this so far, way to go Jim hope it was worth it. All you had to do was pick up your hood.
Tell you what you can call the body shop again, ask for Garry Jr. the guy who put the hood on the car, see what he says. Jay was simply the job quardinator. He can explain to you that the hood took 2-3 hrs of screwing around with it, it was a huge waste of everyone's time and will never fit! Garry owns the shop and will tell you flat out your hood sucks and out of all the aftermarket kits he's done your hood was the worst.
2200 people have seen you make a complete fool out of yourself. You have nothing to stand on. You have no pictures and no proof that the hood was in any way defective. YOU are the one wasting everyones time. Until you provide pictures you have no credability and it seems no common sense.
This guy seriosuly has a screw loose. and if they did take pictures, they didn't save them?
just fit the hood (takes... three minutes to undo and redo the bolts) snap pictures and be done with it. jeez.
just fit the hood (takes... three minutes to undo and redo the bolts) snap pictures and be done with it. jeez.
Originally Posted by tattoo60012
Are you responding to my post or just trying to make a point? On at least 2 occasions I've whole heartedly supported the need for documented photographic proof of the issues with the fitment of the hood, furthermore I've never said anything in this post or any other stating that I thought the hood did or didn't fit. I'm speaking purely in generalities about the fitment issues that Methodrn stated are "normal" and "to be expected".
In your defense Jim I wholly agree that you should have received pictures of the fitment problems along with measurements of where the problems are, how significant they are, and what would need to be changed in order for the item to fit properly. I understand that the OP did not fulfill his end of the deal, and frankly more than one of his actions, (IE: rude PM's to various members) has made him look like a bit of a "douche" IMO. Perhaps he did change his mind about the hood, perhaps it was damaged at the body shop, perhaps the hood didn't fit for some other reason that is no fault of Seibon or Carbon LTD. He made reference to the capability of the body shop he had his car at, which holds exactly 0 sway with me. I know of a custom audio shop near my home that has been in buisness for 20 some years installing remote starts, car alarms, and other add on BS. I looked at them when I considered doing my car stereo and after seeing their operation, talking with the installers, and looking at what they had done in the past I decided that I wouldn't let them install a stereo in my worst enemies car. Anyone would be better served by taking their car to circuit city or best buy rather than that joint. It is experiences like this that tell me not to take the body shops word for it either. Agreed the inablility to upload pics is very suspect, and I would be mighty wary of it myself, however there are plenty of ways for you to take this losing hand and turn it into a winner.
I'm not saying you should give a refund sight unseen, I am however saying if I were you and I truly stood behind my product, I would tell the customer that I will send a call tag to get the hood picked up. I would pay to have the hood shipped back to me. I would personally inspect the hood for damages upon arrival, and determine if the hood is in fact defective was otherwise damaged while with the customer, or if the customer is just being ridiculous. If the customer had a valid complaint, I would refund the money make my apologies for the experience and move on. Then I would deal with Seibon to get the replacement or refund from my side on my time.
If the customer was just being a jerk, and the hood was not found to be defective, and he had no documentation to prove otherwise I would refund his money, less return shipping and the 25% restocking fee. Then I would sell the hood to another customer for 10-15% off the normal price as an "open box" item and put the additional 10-15% profit in my pocket for the trouble. The jerk customer would probably still be upset, but that's the breaks, you can't please them all.
There are ways to have both parties win in cases like this, but winning starts with customer service, and good communication while working out a mutually beneficial arrangement.
In your defense Jim I wholly agree that you should have received pictures of the fitment problems along with measurements of where the problems are, how significant they are, and what would need to be changed in order for the item to fit properly. I understand that the OP did not fulfill his end of the deal, and frankly more than one of his actions, (IE: rude PM's to various members) has made him look like a bit of a "douche" IMO. Perhaps he did change his mind about the hood, perhaps it was damaged at the body shop, perhaps the hood didn't fit for some other reason that is no fault of Seibon or Carbon LTD. He made reference to the capability of the body shop he had his car at, which holds exactly 0 sway with me. I know of a custom audio shop near my home that has been in buisness for 20 some years installing remote starts, car alarms, and other add on BS. I looked at them when I considered doing my car stereo and after seeing their operation, talking with the installers, and looking at what they had done in the past I decided that I wouldn't let them install a stereo in my worst enemies car. Anyone would be better served by taking their car to circuit city or best buy rather than that joint. It is experiences like this that tell me not to take the body shops word for it either. Agreed the inablility to upload pics is very suspect, and I would be mighty wary of it myself, however there are plenty of ways for you to take this losing hand and turn it into a winner.
I'm not saying you should give a refund sight unseen, I am however saying if I were you and I truly stood behind my product, I would tell the customer that I will send a call tag to get the hood picked up. I would pay to have the hood shipped back to me. I would personally inspect the hood for damages upon arrival, and determine if the hood is in fact defective was otherwise damaged while with the customer, or if the customer is just being ridiculous. If the customer had a valid complaint, I would refund the money make my apologies for the experience and move on. Then I would deal with Seibon to get the replacement or refund from my side on my time.
If the customer was just being a jerk, and the hood was not found to be defective, and he had no documentation to prove otherwise I would refund his money, less return shipping and the 25% restocking fee. Then I would sell the hood to another customer for 10-15% off the normal price as an "open box" item and put the additional 10-15% profit in my pocket for the trouble. The jerk customer would probably still be upset, but that's the breaks, you can't please them all.
There are ways to have both parties win in cases like this, but winning starts with customer service, and good communication while working out a mutually beneficial arrangement.
Originally Posted by vze4fhpv
I've said what I wanted to say. I'm done going back and forth... the hood is not going back on the car for pictures. The car was never in a crash and I don't want the oem hood, if that was the case I woudln't have bought the seibon. It's was put on the car because the seibon hood is poor quality and would not fit. Yes, I expect it to fit like oem, it's 650 bucks... not 200... I expect quality and good service when I deal with this sites vendors, not this crap.
Believe what you want, I have never dealt poorly with anyone on here, where as he has had problems in the past with other unhappy customers if anyone gets the benfit of the doubt it shoud be me, as for the whining comments, you'd whine too if it was your $650 paper weight, cause that's all it's good for right now.
Believe what you want, I have never dealt poorly with anyone on here, where as he has had problems in the past with other unhappy customers if anyone gets the benfit of the doubt it shoud be me, as for the whining comments, you'd whine too if it was your $650 paper weight, cause that's all it's good for right now.
I can understand wanting to get your hood replaced....I recently went through this. But you have done nothing to warrant it. Like everyone has said, take the 3 minutes to take your hood off, and put this one back on. You don't HAVE to have a 650 dollar paper weight, if it is truly a bad piece. Snap some pics, and you'll get your money.
You're either incredibly stupid, or incredibly lazy...either way, no one is going to look down on Jim (all 2200 views) for this one....the ball is still in your court on this one
I'm in the same boat with a TS hood that doesnt fit. But I gave JIM the picture he wanted and was told I needed to cut the skeleton.
Im not happy with having to cut a brand new $650 hood, which is considered fragile to begin with.
Im not happy with having to cut a brand new $650 hood, which is considered fragile to begin with.