CARBONLTD (JIM) scams another one of us
#181
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Originally Posted by horse110
Can you press the hood down with your pinky like the previous member showed in his video? If you can't then I tihnk the hood is not too bad but it is a bit too wavy, mine is wavy too but yours is alot more wavy than mine.
funny thing is, he still installed it on his car and probably kept it on for a while as well. who is to say something did nto happen to it after the install? If it was faulty and thin, as the OP said it was ti would have never went on the car, but would have been sent back for exchange then, not one month later. that is what is totally baffeling to me. anytime i get stuff shipped i inspect it before the driver even leaves. if it is faulty (which has not happened to me yet) the driver would get it back as a refusal and contact made at that time.
#183
Originally Posted by drap660
Hey if Jim would have told me it would take 2 months I would be fine but staright up avoiding me, not answering my emails, phone calls... Thats just wrong... then telling me there are no TS hoods in stock for 2 weeks when he is posting one for sale in the classifieds... Common
Last edited by grandmaster; 02-20-2007 at 02:37 PM.
#184
Originally Posted by Diesel350z
Not that I wouldnt be mad too, but there are two sides to a story and when someone starts freaking out is bad as you are it seems you are a customer that cannot be pleased. Just stating my opinion based on experience. Ive have also been waiting for over a month for my kit, 1 month is not along time to wait at all. Furthermore to my knowledge his Seibon products are drop shipped and not straight from his warehouse. He may have never seen your hood in person.
Last edited by grandmaster; 02-20-2007 at 02:38 PM.
#185
Originally Posted by drap660
I would be more than happy to return the hood for a full refund and buy a Cf hood from someone else
#186
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Originally Posted by Z04
funny thing is, he still installed it on his car and probably kept it on for a while as well. who is to say something did nto happen to it after the install? If it was faulty and thin, as the OP said it was ti would have never went on the car, but would have been sent back for exchange then, not one month later. that is what is totally baffeling to me. anytime i get stuff shipped i inspect it before the driver even leaves. if it is faulty (which has not happened to me yet) the driver would get it back as a refusal and contact made at that time.
ummm...re-read what happened? He contacted immediately and now it's a month later b/c he's waiting for something to be done about it. He didn't wait a month to complain?
#187
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Doesn't sound like a scam. Just another case of **** poor customer service IMO.
If Jim had another hood in stock as the OP stated, the hood should have been sent to the OP since he has already paid his bill. It shouldn't have been sold to somebody else.
And since when is $700 "cheap"?
If Jim had another hood in stock as the OP stated, the hood should have been sent to the OP since he has already paid his bill. It shouldn't have been sold to somebody else.
And since when is $700 "cheap"?
#188
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Originally Posted by hardrock905
Doesn't sound like a scam. Just another case of **** poor customer service IMO.
If Jim had another hood in stock as the OP stated, the hood should have been sent to the OP since he has already paid his bill. It shouldn't have been sold to somebody else.
And since when is $700 "cheap"?
If Jim had another hood in stock as the OP stated, the hood should have been sent to the OP since he has already paid his bill. It shouldn't have been sold to somebody else.
And since when is $700 "cheap"?
People who are chiming in about my customer service without actually purchasing from me have no right unless they have actually dealt with me. period.
#190
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This thread is going on way too long.. I never thought 10 pages later this would still be going on....... OP had a dent in his hood or whatever(I agree its a bad hood)... Ok, OP shouted him out...... Jim got it, hes handling it.. Thats it.... Can the board move on pls..... Im sure well get a status on this soon......
Last edited by Jay'Z; 02-20-2007 at 02:24 PM.
#191
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Originally Posted by Z04
ok, how is this crappy customer srevice??.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
#192
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Originally Posted by CarbonLTD
People who are chiming in about my customer service without actually purchasing from me have no right unless they have actually dealt with me. period.
#194
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Originally Posted by HDPD350Z
Because in both cases, it has required the posting of the complaint on an online forum to get CarbonLTD to remedy the situation.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
And a person doesn't have to purchase from a vendor to recognize poor customer service either.
The simple fact that two separte incidents had to be posted in the forums to get a response from Jim is proof enough IMO.
And when the vendor would rather run his mouth and cast insults instead of addressing the issue at hand is seriously wrong.
#195
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Originally Posted by HDPD350Z
Because in both cases, it has required the posting of the complaint on an online forum to get CarbonLTD to remedy the situation.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
To me it seems like Jim has been handling it all along. At least how it sounds to me from the previous emails posted
#196
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Originally Posted by SweetDreamZ
ummm...re-read what happened? He contacted immediately and now it's a month later b/c he's waiting for something to be done about it. He didn't wait a month to complain?
i was referring to the sending it back one month later, rather than install it then go "oops, this is messed up". i know he contacted immediately, but what i said was that would have been after i refused it. should have inspected it before even installing it is all i said. and from what i read, something has been done about it, but not fast enough for the OP. I am glad your situation got worked out good, but like was mentioned earlier, it may have been a bad batch of hoods from Seibon, and it sounds like Jim is trying to do his best to fix this.
#197
Originally Posted by HDPD350Z
Because in both cases, it has required the posting of the complaint on an online forum to get CarbonLTD to remedy the situation.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
Good customer service would mean we would never hear the story. CarbonLTD would have taken advice and started standing by the products he has sold, instead of always passing the blame on to the manufacturer.
I've never bought anything from Carbon but I wouldn't hesitate to in the future. He has a great iTrader history and a good standing on this forum.
#198
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Originally Posted by hardrock905
True that.
And a person doesn't have to purchase from a vendor to recognize poor customer service either.
The simple fact that two separte incidents had to be posted in the forums to get a response from Jim is proof enough IMO.
And when the vendor would rather run his mouth and cast insults instead of addressing the issue at hand is seriously wrong.
And a person doesn't have to purchase from a vendor to recognize poor customer service either.
The simple fact that two separte incidents had to be posted in the forums to get a response from Jim is proof enough IMO.
And when the vendor would rather run his mouth and cast insults instead of addressing the issue at hand is seriously wrong.
I have had 2 complaints on me both about the same problem with the same hoods. The first hood Seibon wouldn't warranty as it took to long for the customer to file a claim. This one took 3-4 weeks to get the claim started and finished and for me to get more TS hoods in stock. Im sorry if that doesn't meet everyones deadlines, but its not like I planned on these hoods having issues. Once I received the replacement TS hood it took 5 business days to get the claimed finalized and paperwork completed.
I have been in contact with the OP for the past 3 weeks, but was out to lunch when he called yestrday so now my customer service is terrible? As much as some of the members here think, they dont know the whole story. Bottom line is I take care of all of my customers, sometimes claims take longer then you would like, but like many have said thats the nature of the beast.
#199
Originally Posted by cubu
that hood is jacked, if some of u guys actually see the imperfections of the hood and are willing to pay 700$ and live with it, you deserve it
as for the vendor avoiding contact, promising something to happen and not make it happen, and giving people the run around, its BS, it doesn't matter what other people experienced with them, i had the something similar happen to me and people were flaming me because i was getting robbed by their booty buddy vendor and spoke out on the forums, its nice that you other guys had good experiences but this guy didn't, does he owe the vendor something for being nice to you while he's getting bent over?
as for the vendor avoiding contact, promising something to happen and not make it happen, and giving people the run around, its BS, it doesn't matter what other people experienced with them, i had the something similar happen to me and people were flaming me because i was getting robbed by their booty buddy vendor and spoke out on the forums, its nice that you other guys had good experiences but this guy didn't, does he owe the vendor something for being nice to you while he's getting bent over?
Can't say anything better then this. Everyone has the right to say or to judge it but if you are the one with $700 lost then lets see your statement again. No matter how good the sellers are, favor alwasy next to the buyer. That is just the way it is until proven.
Last edited by grandmaster; 02-20-2007 at 02:42 PM.
#200
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Originally Posted by CarbonLTD
People who are chiming in about my customer service without actually purchasing from me have no right unless they have actually dealt with me. period.
Big thanks to op! Threads like this save me from allot of headache quite a few times.