To the OP - Hope you get your new hood or refund soon man. Taking 2 1/2 mo. to get a replacement for a defective part is freakin ridiculous.

 

What details do you need? BAX was suppose to show up on Thurs. and didn't...

It's all in this thread.........don't skim it....

 

Tell me about it....

 

I could careless? Those 50 PM's we've sent to each other, the hours I spend on the phone trying to get it warrantied, and the hours I spent trying to figure out this shipping situation...your right I could care less.

If I cared less I would ignore you and tell you to deal directly with seibon (good luck). But I didn't and I wont, I know you deserve a replacement hood and thats what I got you. Im sorry its taking longer then you had liked, but its obviously going to happen.

 

why don't you call seibon directly and see the status of your warranty claim. here is the number 909-444-5900. Here is the contact page on their website. http://www.seiboncarbon.com/contact.asp Find out for yourself the status, see if Jim is telling you the whole story. If I was having a problem with a vendor, and it didn't get resolved I would go to the company directly. I had an issue with a vendor made a call to the company and boom my problem was solved.

 

The TECH, speaking of defects, the titek duct i got from u has some blemishes in the weave but do you see me getting all upset, no. its because i understand what is possible in buying a cf product. btw tech, how many of the ducts have you sold?

The dent in the hood needs to be fixed with replacement for sure, but you gotta wait on seibon to do it.

 

Wrong thread wrong time man.

 

Like many of us on this forum, I worked in retail at one point in my life.

First Rule- Customer is always #1
Second Rule- See above

If it were me, I would ship out the new hood to the person right away and deal with Seibon on the side. If they sent out defective product, which from other postings about the exact same problem as eveidence it seems they have, then I would expect them to honor the warranty. I would collect the warranty from Seibon directly and the customer would have the hood ASAP (like in Feb sometime).

Does my solution put me (the vendor) at risk for a loss? It does...however based on all tangible evidence there's no reason to doubt this person's claim of defective product. Taking the risk IS CUSTOMER SERVICE. That's what it means to be CUSTOMER FRIENDLY.

In the end your reputation is far more important than a $600 hood. Even if the customer is wrong and you're later vindicated for holding out... no one will trust you. Could that possibly be worth $600?

 

Carbon weave is not a defect btw, it is the nature of the product. If you have a problem, let me know.

FYI, I have sold 30 of the Titek ducts so far. No one has had an issue with it yet.

 

I hear ya. Everyone expects perfection when it comes to car parts and carbon fiber is almost never "perfect". I've sold 3,000 seibon parts in my years and only a limited number have had an issue, but look at the bad wrap I get.

Its never ending I tell ya.

 

i understand its the nature of the cf, so no problem here. Im still gtg on it. But it was the risk i took. If i had bought it at a retail store i would have paid full price but would have seen the weave before i walked outta the door.

srry for the off topic, but that was my point about the nature of a product. Also, whats the nature of a BIG business? Customers dont always rank #1. You think seibon cares too much about your 700 bucks? Yes, they dont want to have to sell 2 hoods for the price of one even if it was their fault. Same reason it takes a company 6-8 weeks to cut you a rebate check.

 

I'm sorry Jim, but blaming the carrier, blaming the supplier, blaming everyone and everything, is not fixing the problem, and that's what needs to happen. The problem needs to be fixed, and you are the one that needs to fix it. I'm certain that this whole thing has cost you more than the original sale price of the hood, and frankly if you had just shipped a new hood in exchange for the bad one 9 weeks ago you would have likely saved yourself a fair amount of money and aggravation. You would have also had a happy customer singing your praises for how well you took care of him, but that isn't the case, so now that I see how you run your buisness I've decided not to participate in the group buy. I was seriously considering it, but your responses, not this thread have convinced me to buy my hood elsewhere. Next time you have a customer service issue, try servicing your customer, and not relying on everyone else to do it for you, and then blame them when it all goes south. The next time you are calculating a loss from a customer keep in mind this custmer service mess has cost you a sale. You advertised to get Your customer, Your sale, Your profit, now it's time to pony up to Your responsibility, or just get out of the buisness all together.

 

I bought a CF hood for my brother in laws SRT4 and ofcourse the weave will be inconsistant in any hand layed Cf peice... I also have a Varis intake duct and that to has uneven weaves, but that normal... Now wavy dents is not normal... The center of my hood looks like a wavy mirror house...

 

I agree in full that Seibon has terrible customer service. I have tried to deal with them in the past and it never comes out good.

 

Quit whining

 

Oh, trust me, I fully believe that you have a bad hood. There is no question in my mind. I was speaking of the weave. I know yours has a dent in it.

 

you misread where i was going, i know cf isnt perfect.
Point was supposed to be reiterating my previous post about buying something in person for more or buying it online for less and having to deal with a harder return policy and terms of sale. We love to save a few bucks, but if we get inconvenienced (sp?) then all hell brakes loose because you cant return it as easy as youd like.

Im definitely more weary of buying a large cf hood from a online vendor, but im willing to rish it to save a few hundred bucks and would be willing to wait till any issue is sorted out. Sure, itd suck to miss out on the cash and not have the product, but if thats what i agreed to then its my problem.

 

Couldnt have said it better myself...

 

I personally think CarbonLTD better shoot you a PM and ask you not to post in this thread again.....

Just IMO....

 

+1... Said it more eloquently than I did.