Official STS Rear Mount Turbo Discussion Thread
09-27-2007, 07:36 AM
#501
Registered User
iTrader: (2)
Join Date: Nov 2005
Location: NYC
Posts: 2,252
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by failsafe306
But how many of those blown motors were a DIRECT result of a part being bad out of the box? Probably none. Almost ALL of those kits problems were related to tuning, not bad parts. STS should show some class and give the guy a full refund, like Sharif suggested.
What about a few TN blowing because of overboosting which TN did correct? I don't want to debate nor defending STS but this is reality, things can go wrong and there are cars that blew that never left the shop or after 1-3000 miles of driving what is the difference? the end result is parts will fail and all we can do is hope.
Like on my other post I'm hoping STS will help a little out of their own good will and not turn their back right away.
09-27-2007, 07:40 AM
#502
Banned
iTrader: (28)
Join Date: Dec 2005
Location: Spotswood NJ
Posts: 5,510
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by CRIDDA
STS Refund and Warranty Policies
1. All purchases of turbo systems or parts are final.
2. In accordance with the STS Limited Parts Warranty, STS will replace any defective part of the turbo system for a period of 12 months. If you believe you the parts warranty applies to your system, please call 866-WE-TURBO to discuss your options on getting a replacement part.
Squires Turbo Systems designs quality products and tests them on real vehicles in Utah. However, any type of forced induction can result in serious damage to your vehicle. Squires Turbo Systems is not responsible for any damage to your vehicle caused by the turbo system or any other components.
09-27-2007, 07:51 AM
#504
Banned
Thread Starter
iTrader: (27)
Join Date: Sep 2006
Location: Concord, North Carolina
Posts: 3,485
Likes: 0
Received 0 Likes
on
0 Posts
yea this is deffinitely a test for them on customer service, they have a chance to take a bad situation and turn it into some excellent PR if they play there cards right. They should look at this as an opportunity.
09-27-2007, 08:00 AM
#505
Originally Posted by danielwebb
yea this is deffinitely a test for them on customer service, they have a chance to take a bad situation and turn it into some excellent PR if they play there cards right. They should look at this as an opportunity.
09-27-2007, 08:03 AM
#507
Banned
iTrader: (28)
Join Date: Dec 2005
Location: Spotswood NJ
Posts: 5,510
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by CRIDDA
It does for sure, but before we behead STS(me included), lets see what they are willing to do to help out their customers.
09-27-2007, 09:29 AM
#511
Banned
Thread Starter
iTrader: (27)
Join Date: Sep 2006
Location: Concord, North Carolina
Posts: 3,485
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by goosegoose
I've sometimes wondered if anyone on STS reads these forums.
09-27-2007, 09:31 AM
#512
Registered User
iTrader: (8)
Join Date: Oct 2005
Location: New York City
Posts: 265
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by danielwebb
I actually emailed rick the link to this thread and he said he had been watching it.
I would hope for some type of reasonable response then.
09-27-2007, 09:41 AM
#513
Registered User
iTrader: (2)
Join Date: Nov 2005
Location: NYC
Posts: 2,252
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by danielwebb
I actually emailed rick the link to this thread and he said he had been watching it.
I already emailed him and Vernon the link days ago but didn't get any response from them. I didn't like what their answer regarding my Silicone replacement, I can get a silicone easy and even Goose is offering me his but for them to give me a hard time is really pushing me to go to the dark side. I'll reserve my judgment later and see if they'll step up to the plate. Worst scenario is I can convert to any Front-Mount kit easy coz Utec, Injector, Fuel Pump are already installed and I can use other parts like BOV, WS so conversion will not be that hard.
09-27-2007, 09:43 AM
#514
Registered User
iTrader: (8)
Join Date: Oct 2005
Location: New York City
Posts: 265
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by athenG
I already emailed him and Vernon the link days ago but didn't get any response from them. I didn't like what their answer regarding my Silicone replacement, I can get a silicone easy and even Goose is offering me his but for them to give me a hard time is really pushing me to go to the dark side. I'll reserve my judgment later and see if they'll step up to the plate. Worst scenario is I can convert to any Front-Mount kit easy coz Utec, Injector, Fuel Pump are already installed and I can use other parts like BOV, WS so conversion will not be that hard.
after my GTM valve body is in, if things continue to go south, i may be looking at a JWT TT or an APS TT.
in light of all this, did you still want the silicone coupler?
09-27-2007, 09:47 AM
#516
Registered User
iTrader: (31)
Join Date: Nov 2006
Location: Marietta GA
Posts: 2,044
Likes: 0
Received 0 Likes
on
0 Posts
Yeah I want to see what they will do of course if it is the injectors or utec I will work with STS to solve this problem the easiest way. I do not expect them to buy me a new engine but maybe give me a full refund or if they would like pay for half my engine I can work with Sharif and we can figure out all the kinks to this kit and tell STS exactly what they need to fix, which in turn would help with their reputation which is on the line right now. On the other hand I do not know if Sharif is up for this since he is really busy right now.
09-27-2007, 09:48 AM
#517
Banned
Thread Starter
iTrader: (27)
Join Date: Sep 2006
Location: Concord, North Carolina
Posts: 3,485
Likes: 0
Received 0 Likes
on
0 Posts
ok well let me at least take this thread back kind of to where it was intended....
I got the sgp valve body installed which of course is awesome. I also now have test pipes AND the y-pipe. As I reported earlier the test pipes made a difference in response/spool time. The y pipe seems to have made a noticeable difference in response as well. I haven't actually tried to see at what point it spools up yet because I've been having alot of fun just driving it and enjoying it. Also I think with this kit its actually better to give an overall impression with mods like this because as Julian stated earlier the spool up times can tend to vary.
I got the sgp valve body installed which of course is awesome. I also now have test pipes AND the y-pipe. As I reported earlier the test pipes made a difference in response/spool time. The y pipe seems to have made a noticeable difference in response as well. I haven't actually tried to see at what point it spools up yet because I've been having alot of fun just driving it and enjoying it. Also I think with this kit its actually better to give an overall impression with mods like this because as Julian stated earlier the spool up times can tend to vary.
09-27-2007, 09:48 AM
#518
Registered User
iTrader: (5)
Join Date: Mar 2006
Location: NoVA
Posts: 1,528
Likes: 0
Received 0 Likes
on
0 Posts
I've been reading this thread for the past couple of days and all I can muster is damn... 
I know you're hopeful to get some sort of compensation from STS, but I doubt you'll end up winning that fight. Good luck in any case. I know that you're in a bad position with this whole thing, but I'm sure Sharif will work something out to take care of you in the end.
Again, good luck and keep us posted.
I know you're hopeful to get some sort of compensation from STS, but I doubt you'll end up winning that fight. Good luck in any case. I know that you're in a bad position with this whole thing, but I'm sure Sharif will work something out to take care of you in the end.Again, good luck and keep us posted.
09-27-2007, 09:53 AM
#520
Originally Posted by MRC Motorsports
Why? Whats your reasoning?
Last edited by failsafe306; 09-27-2007 at 09:57 AM.