work done by VRT
03-28-2007, 03:45 PM
#201
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Originally Posted by Navygolf13
I think this has been beaten to death...
Also, not to beat the dead horse any further...
FACT:
we know for sure VRT charges a 30% restocking fee
03-28-2007, 03:47 PM
#202
Originally Posted by Navygolf13
Never said I was a know it all....you agree with me about jumping to conclusions, but you think people that read the whole thread will remember everything???? I think the quote about the game of telephone is appropriate. Not that people do it intentionally, they will just forget some parts of what happened. If you think I am a know it all then whatever....I will always stand by what I believe and say what I think, some people do not agree and some do. That is just the way it is.
For the record, I do not know all the details of this either...and I am not saying anyone is right or wrong, just that this should have been handled on their own without other peoples bashing of ANYONE to include VRT and the OP. Both have been bashed...so where this is going with the popcorn and soap comments is so true.
Cant we all just get along????
For the record, I do not know all the details of this either...and I am not saying anyone is right or wrong, just that this should have been handled on their own without other peoples bashing of ANYONE to include VRT and the OP. Both have been bashed...so where this is going with the popcorn and soap comments is so true.
Cant we all just get along????
03-28-2007, 04:07 PM
#204
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well Skyler i hope you learned a lesson here no matter the outcome. ask us here on the forums before you want to do something or buy a product for your car and want info in general. use the search first, although it kinda sucks, and if you can't find it after your search post a thread. don't let the Search ****'s scare you off. hell you can PM me and i will personally go out of my way to help answer your question... no i won't charge you
Navy, i know you mean well and understand where you are coming from, but some of these things need no explanation and were confirmed by Mr. A, im dieing to know a few things as im sure others on here do as well on these things
1. why is there a restocking fee for a product that never left the shop nor a product that had to be ordered, why a restocking for a product that is used, why is the restocking fee a percentage of a new product, why a restocking fee when there are no losses to be recuperated on MR.A's end? isn't that the point for a restocking fee? as if not baffled already, not even letting the customer know of a restocking fee when Mr.A himself told the Skyler it was not a good idea to buy and install the products??? even after all that its not like he asked for a refund of any kind, he still wanted to spend the money
2. why was custom exhaust installed when a Stillen was bought? and if the mechanic that looked at Skyler's car is right, and it is just a flowmaster muffler with y-pipe back piping, that is just wrong. why would anyone need to custom fab an exhaust like this? i hope this exhaust didn't cost more than any of the quality catback systems available, but sadly i think it is cause how else would you justify the $4k price tag not including the 'restocking fee'. Skyler please post pics of this exhaust for us to see... please let us know of the price break down as well
what do we have to gain for trying to help this guy out? nothing, its all out of good will. what do we have to gain from calling Mr. A out on this issue and scrutinizing what this guy was charged for? alot, this is an online community to share info and experiences. if we find out Mr.A purposely ripped this guy off then he's in for a big loss and he knows it, although he avoids to address the issues and try to keep things hush hush.
Navy, i know you mean well and understand where you are coming from, but some of these things need no explanation and were confirmed by Mr. A, im dieing to know a few things as im sure others on here do as well on these things
1. why is there a restocking fee for a product that never left the shop nor a product that had to be ordered, why a restocking for a product that is used, why is the restocking fee a percentage of a new product, why a restocking fee when there are no losses to be recuperated on MR.A's end? isn't that the point for a restocking fee? as if not baffled already, not even letting the customer know of a restocking fee when Mr.A himself told the Skyler it was not a good idea to buy and install the products??? even after all that its not like he asked for a refund of any kind, he still wanted to spend the money
2. why was custom exhaust installed when a Stillen was bought? and if the mechanic that looked at Skyler's car is right, and it is just a flowmaster muffler with y-pipe back piping, that is just wrong. why would anyone need to custom fab an exhaust like this? i hope this exhaust didn't cost more than any of the quality catback systems available, but sadly i think it is cause how else would you justify the $4k price tag not including the 'restocking fee'. Skyler please post pics of this exhaust for us to see... please let us know of the price break down as well
what do we have to gain for trying to help this guy out? nothing, its all out of good will. what do we have to gain from calling Mr. A out on this issue and scrutinizing what this guy was charged for? alot, this is an online community to share info and experiences. if we find out Mr.A purposely ripped this guy off then he's in for a big loss and he knows it, although he avoids to address the issues and try to keep things hush hush.
03-28-2007, 04:15 PM
#206
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Originally Posted by mraturbo
FYI,
We have given customers credit for other kits including this one, and multiple Stillens to upgrade to other parts.
When we credit the parts, they are ours. No longer the customers.
It is the same as purchasing them. What is the difference between me giving you a $4000 credit on an invoice or buying that same item on ebay for $4000.
The end result is either I'm paying out of pocket or not receiving the funds.
At the end, Skyler bought the kit, didn't have all of the funds after months to install it, and at the end changed his mind.
We ultimately found a new buyer for the kit after Skyler had changed his mind and wanted the additional mods.
Thanks everyone for your opinions, yet at the same time we are dealing with Skyler, all of our customer invoices have it clearly written that there is a reprocessing fee if returned and NO RETURN ON CUSTOM goods.
We do alot of business with suppliers all over. Do you think when I buy something from Stillen (or another supplier), keep it set aside for 4 months, and want to return it they won't charge me a reprocessing fee or NOT RETURN IT AT ALL... Please. Analyze this for a minute.
It is amazing that most folks responding to this situation negatively are making assumptions yet didn't have all of the facts. We Appreciate the feedback once again and are determined to deal with Skyler to insure he is happy with his purchase and service. He is a great guy and we want him as a repeat customer.
M
We have given customers credit for other kits including this one, and multiple Stillens to upgrade to other parts.
When we credit the parts, they are ours. No longer the customers.
It is the same as purchasing them. What is the difference between me giving you a $4000 credit on an invoice or buying that same item on ebay for $4000.
The end result is either I'm paying out of pocket or not receiving the funds.
At the end, Skyler bought the kit, didn't have all of the funds after months to install it, and at the end changed his mind.
We ultimately found a new buyer for the kit after Skyler had changed his mind and wanted the additional mods.
Thanks everyone for your opinions, yet at the same time we are dealing with Skyler, all of our customer invoices have it clearly written that there is a reprocessing fee if returned and NO RETURN ON CUSTOM goods.
We do alot of business with suppliers all over. Do you think when I buy something from Stillen (or another supplier), keep it set aside for 4 months, and want to return it they won't charge me a reprocessing fee or NOT RETURN IT AT ALL... Please. Analyze this for a minute.
It is amazing that most folks responding to this situation negatively are making assumptions yet didn't have all of the facts. We Appreciate the feedback once again and are determined to deal with Skyler to insure he is happy with his purchase and service. He is a great guy and we want him as a repeat customer.
M
In any case, don't you think $1500 restocking fee, not for a refund, but credit is extremely high? Why not stick to a maximum of 15% or less since he spent the money at your shop? Obviously you could charge however much you want, but it's the difference of being fair and just charging however much you want.
It appears, the OP is somewhat not the brightest person, which frusterates me because I don't like anyone getting what is in my opinion, overcharged. However, I have to put part of the blame on you (OP), because you should have paid attention to the charges, credits, restocking fee, PARTS GOING ON YOUR F'n CAR! I think both parties are responsible in this situation, and if nothing happens, as far as additional refunds or credits or pulling the current exhaust off and placing the one the OP is happy with, then I think that would just be fine. However, I would hope, that VRT would feel a little sympathy and understanding for an unknowledgeable customer and at least try to do something to make him feel okay with the service he received for the large amount of money he paid.
Last edited by slowxturtle; 03-28-2007 at 04:27 PM.
03-28-2007, 05:03 PM
#207
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Bottomline:
So long as VRT does not credit OP the restock fee or at least find a documentation (drafted before they did Skyler's car) of their policy that their part has a 30% restock fee, VRT will probably lose quite a bit of trust and business from the 350Z and g35 crowd.
Imho, regardless of how well a shop can tune a car or how much power can they tune out of a TT kit... they won't sell any shxt if they don't pay attention to customer services. G/L to OP as well as VRT
So long as VRT does not credit OP the restock fee or at least find a documentation (drafted before they did Skyler's car) of their policy that their part has a 30% restock fee, VRT will probably lose quite a bit of trust and business from the 350Z and g35 crowd.
Imho, regardless of how well a shop can tune a car or how much power can they tune out of a TT kit... they won't sell any shxt if they don't pay attention to customer services. G/L to OP as well as VRT
Last edited by godmans; 03-28-2007 at 05:05 PM.
03-28-2007, 05:18 PM
#208
Originally Posted by slowxturtle
J
It appears, the OP is somewhat not the brightest person,
It appears, the OP is somewhat not the brightest person,
03-28-2007, 05:32 PM
#210
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http://www.dca.ca.gov/
if you bought a 40k car, the max restocking fee is $500 in CA... you should look at your rights as far as signage and making you aware of these fees. The business is responsible for making you aware through signs etc..
if you bought a 40k car, the max restocking fee is $500 in CA... you should look at your rights as far as signage and making you aware of these fees. The business is responsible for making you aware through signs etc..
03-28-2007, 05:37 PM
#213
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Originally Posted by fallenromeo
I didn't know about it until I picked up my car. I thought I was getting the stillen. MrA assured me it was a better exhaust so I took him at his word.
03-28-2007, 06:03 PM
#214
Originally Posted by cubu
well, that is grounds for a refund... im pretty sure its against the law to do that
03-28-2007, 06:29 PM
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Originally Posted by fallenromeo
Thank you for the support Cubu, I won't be silenced by this. If we come to a fair resolve I will happily post telling what the resolve was in every detail and how the service was in getting this resolved. If the resolve is unfair, I will still post so everyone will knows the truth. I will just post the facts and let everyone draw their own conclusions.
At this point, MrA is working with me to resolve this so everyone should refrain from bashing as long as he is working with me on this. He is being fair at this time.
At this point, MrA is working with me to resolve this so everyone should refrain from bashing as long as he is working with me on this. He is being fair at this time.
03-28-2007, 06:37 PM
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Originally Posted by Navygolf13
Never said I was a know it all....you agree with me about jumping to conclusions, but you think people that read the whole thread will remember everything???? I think the quote about the game of telephone is appropriate. Not that people do it intentionally, they will just forget some parts of what happened. If you think I am a know it all then whatever....I will always stand by what I believe and say what I think, some people do not agree and some do. That is just the way it is.
For the record, I do not know all the details of this either...and I am not saying anyone is right or wrong, just that this should have been handled on their own without other peoples bashing of ANYONE to include VRT and the OP. Both have been bashed...so where this is going with the popcorn and soap comments is so true.
Cant we all just get along????
For the record, I do not know all the details of this either...and I am not saying anyone is right or wrong, just that this should have been handled on their own without other peoples bashing of ANYONE to include VRT and the OP. Both have been bashed...so where this is going with the popcorn and soap comments is so true.
Cant we all just get along????
On a serious note, it will effect what is said on the street about VRT - no doubt. Whether it’s warranted or not... it really doesn’t matter because none of us know the facts entirely - yet there will be half-truths spewed at dyno days, meets, etc... just the way it will be period. This will go down indefinitely with some saying it was one way and other saying it was another… forever. It will be like the crank pulley debate.
… now back to our episode of “As VRT Turns”… Hey stop hogging the butter!!!!
03-28-2007, 06:40 PM
#218
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Originally Posted by Navygolf13
Still for sale...not pushing it hard right now...but I still think it is a phenomenal deal!! Let me know if you change your mid.....
Back to the show now.....LOL!
Back to the show now.....LOL!
03-28-2007, 06:41 PM
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Originally Posted by Navygolf13
Still for sale...not pushing it hard right now...but I still think it is a phenomenal deal!! Let me know if you change your mid.....
Back to the show now.....LOL!
Back to the show now.....LOL!
03-28-2007, 06:46 PM
#220
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Originally Posted by Chako135
you didnt say your a know it all, but it says it right on top of your avatar. and yes we can get along
Imagine what our wives and girlfriends would think if they knew the involvement of this drama...
