Attn: Z owners - Alignment Issues - Please Read (moderators included)
Originally Posted by Skynet
Greetings,
I took my car in for it’s 1st routine check up with 3k miles on it. The service person (Lucy) said that I needed a front end alignment and the tires were showing abnormal wear for a car with 3k miles on it. When I brought it in for it’s alignment on its scheduled date, today 5-10-05. Lucy, my service person, told me they will look at it and see if it needs an alignment for $65.00.
Why did she tell me it need one if they have to check it? Also I need to know why, if my car does not need the alignment after they check. They are still going to charge me! This is not customer service.
And further more Why is this not covered under Factory Warranty when this is a known problem at the Factory on these cars especially in the 03’ model. I only have 3k miles on the car for crying out loud, and it is undoubtedly not the rims or tires that have caused this problem. This is nothing more than standard Factory mistakes that happens with all new cars and In Nissans fairness, They have been correcting the problem in other cases which is documented. Why am I having trouble getting mine correct?
All I am asking is the re-align the front end as need to correct the Factory Problem.
New:
I just talked to Lee the Service manager and he tried to explain to me that the only wheels ever that can be used on the Z models are factory Or they will wear irregularly. That is crap. They don’t race these cars with factory rims & tires. They wont fix the problem and they are just going to blame it on aftermarket wheels even though a friend of mine who has the same car with more miles and a front end problem, just got his fixed under factory warranty.They even replaced his tires 4 free!
I took my car in for it’s 1st routine check up with 3k miles on it. The service person (Lucy) said that I needed a front end alignment and the tires were showing abnormal wear for a car with 3k miles on it. When I brought it in for it’s alignment on its scheduled date, today 5-10-05. Lucy, my service person, told me they will look at it and see if it needs an alignment for $65.00.
Why did she tell me it need one if they have to check it? Also I need to know why, if my car does not need the alignment after they check. They are still going to charge me! This is not customer service.
And further more Why is this not covered under Factory Warranty when this is a known problem at the Factory on these cars especially in the 03’ model. I only have 3k miles on the car for crying out loud, and it is undoubtedly not the rims or tires that have caused this problem. This is nothing more than standard Factory mistakes that happens with all new cars and In Nissans fairness, They have been correcting the problem in other cases which is documented. Why am I having trouble getting mine correct?
All I am asking is the re-align the front end as need to correct the Factory Problem.
New:
I just talked to Lee the Service manager and he tried to explain to me that the only wheels ever that can be used on the Z models are factory Or they will wear irregularly. That is crap. They don’t race these cars with factory rims & tires. They wont fix the problem and they are just going to blame it on aftermarket wheels even though a friend of mine who has the same car with more miles and a front end problem, just got his fixed under factory warranty.They even replaced his tires 4 free!
http://www.tvpdq.com/tvinc/vmailserv...l=628121801040
Only the first 200 people can view this link I set up to view the story. Click on the picture, save the video, and then open when done to play it.
Only the first 200 people can view this link I set up to view the story. Click on the picture, save the video, and then open when done to play it.
Originally Posted by dh21187
http://www.tvpdq.com/tvinc/vmailserv...l=628121801040
Only the first 200 people can view this link I set up to view the story. Click on the picture, save the video, and then open when done to play it.
Only the first 200 people can view this link I set up to view the story. Click on the picture, save the video, and then open when done to play it.
Just to add a recent experience that I had regarding my 04 roadster. I took it in for my 15k checkup and asked them to check the tires for unusual wear. They said they noticed shredding on the front and would call Nissan to find out if they would cover new tires and an alignment. The service director called me back to say they wouldn't but told me to contact Nissan Consumer Affairs. After 5 conversations with them over 3 days, they agreed to cover the new tires and alignment. Be aware, the people making the decisions aren't necessarily experts. The gentleman handling mine was only 24 and tried to tell me that all sport cars needed to be realigned every 5-8k. I told him that I was never told that by my dealer, nor was it in the owner's manual. Thanks to all who have posted on here regarding the 04's. I was able to make a more persuasive argument based on some comments that I read here. Thanks again.
D
D
In the Money section of USA Today, Monday 16th, an article appears about Nissan and GM as tops for auto quality. he Survey was performed by a copmany called Strategic Vision. They, 40,000, were asked about problems. Nissan had 5 first place winners. Maxinma, Titan, Murano, Armada and FX35. No mention of the 350Z. Maybe we should find out who this company is or write to USA Today. But then again, we have to remember that companies like Nissan spend a lot of money with papers like USA Today. It's all about the money....
I have an interesting feathering issue on my car. I just checked it again today. I have 6200 miles on my front tires. You can't see the feathering, you can only feel it by running your fingers one direction over the tread and then the other. The road noise is still pretty minor. What's strange is that on the left front tire the inner tread block is feathered, but on the right side, it is the outer edge that is feathered. So swapping tires wont help even out the wear to get some more mileage out of the tires. I had it aligned 5000 miles ago, and the front tire settings were all right within specs. They made the total toe half the max limit to help keep the feathering to a min.
Any ideas on what would cause that or what I can do to swap tires to even out the tread wear from the inner and outer blocks.
Any ideas on what would cause that or what I can do to swap tires to even out the tread wear from the inner and outer blocks.
I wrote to the company that did the survey for USA Today. They have had a person listed for the auto division. Briefly told him the story, encouraged him to read the forums. Told him that Nissan is letting the Z go DOWN in history etc. I heard back today and he was passing it along to Nissan..whatever that means.
One side feathers while turning right and the other while turning left? Something bent or very loose. Have toe out checked with wheel turned L and R 20 degrees. As for the tires, drive in reverse for 5k miles or buy 2 new ones.
Originally Posted by arejohn
One side feathers while turning right and the other while turning left? Something bent or very loose. Have toe out checked with wheel turned L and R 20 degrees. As for the tires, drive in reverse for 5k miles or buy 2 new ones.
Thanks for the tip on driving backwards for 5,000 miles, I can't beleive I didn't think of that myself -- I'll give it a shot, if it saves me a couple hundred dollars on new tires it will be worth it, LOL!
Originally Posted by arejohn
As for the tires, drive in reverse for 5k miles or buy 2 new ones.
so....I was having the roar issue under 50kph last year and I went in and received my new set of tires. The day I took the car in, the dealers alignment machine was out of commission so they sent it out for the alignment to a local tire shop.
My Z is basically only driven on weekends or road trips so it hadn't had alot of use over the winter. A few weeks ago, we decided to go on a road trip down the Oregon and Cali coast to get away and enjoy our car and the scenery. For those who have never driven those roads they are ideally suited to our cars. Windy roads with some great places to corner and some great straights to let it go a bit.
As we drove I started to notice alot of noise coming from the front of the car and a slight pull to the right.
By this time we were on our way back, we stopped for coffee and I noticed that the inside treads of the tires were worn down to nothing. AT this point we had driven about 4500 kms and I had checked tire wear and pressure before leaving on this trip.
Needless to say I was shocked and rather angered to see this and when we returned I immediately contacted the Service Manager. He did some research and guess what...my toe settings weren't even close to specs....wayyy off....it turns out the shop they sent the car to that day had misaligned the car and of course, refused to make things right.
Now we've all heard stories about poor Dealer service and disatisfaction with this issue in various threads here. However, I'm here to say that the folks at New Pacific Nissan in Surrey, BC replaced my front tires, performed another alignment to the proper specs and did not damage my Rays wheels either.
I'm a happy man needless to say. I have also decided to get regular alignments every few months and monitor the situation.
Some stories do have happy endings.
One last thing. Can someone please tell me what is the recommended cold tire pressure for fronts and rears on our cars?
Happy motoring and thanks for the good advice I get here.
My Z is basically only driven on weekends or road trips so it hadn't had alot of use over the winter. A few weeks ago, we decided to go on a road trip down the Oregon and Cali coast to get away and enjoy our car and the scenery. For those who have never driven those roads they are ideally suited to our cars. Windy roads with some great places to corner and some great straights to let it go a bit.
As we drove I started to notice alot of noise coming from the front of the car and a slight pull to the right.
By this time we were on our way back, we stopped for coffee and I noticed that the inside treads of the tires were worn down to nothing. AT this point we had driven about 4500 kms and I had checked tire wear and pressure before leaving on this trip.
Needless to say I was shocked and rather angered to see this and when we returned I immediately contacted the Service Manager. He did some research and guess what...my toe settings weren't even close to specs....wayyy off....it turns out the shop they sent the car to that day had misaligned the car and of course, refused to make things right.
Now we've all heard stories about poor Dealer service and disatisfaction with this issue in various threads here. However, I'm here to say that the folks at New Pacific Nissan in Surrey, BC replaced my front tires, performed another alignment to the proper specs and did not damage my Rays wheels either.
I'm a happy man needless to say. I have also decided to get regular alignments every few months and monitor the situation.
Some stories do have happy endings.
One last thing. Can someone please tell me what is the recommended cold tire pressure for fronts and rears on our cars?
Happy motoring and thanks for the good advice I get here.
Heres my story with the cupping issue. My 04 Roadster is currently at Gardena Nissan having the right trailer arm replaced (for free)but the dealer is refusing to replace the front tires and re-align. My tire wear on the inside fronts is very noticable and the dealer has confirmed its a problem but WILL NOT change the tires as Nissan USA will not repay the dealer, the dealer said Nissan USA will not replace the tires or re-align as the TSB does not cover 2004's.
My car has 12500 miles but I have been seeing the problem since 9000. I took it in at 9000 miles to ask for a re-align + asked about the cup problem and they set its due to the 'soft' tires. The noise is so bad now that the car is unpleasant to drive. The pulling to the right has been getting worse during the last 3k but I have been complaing about it since 5k miles but the dealer kept saying theres not a problem.
I have now had to post a complaint with Nissan USA and they have assigned it to a reginal lead who will judge the claim. I should find out Monday what the outcome is.
What frustrates me is the fact the dealers dont seem to give a toss about the problem and some dealers are replacing 04 tires others are not.
My advice to anyone buying an 05/06 would be to hold off. When I bought my 04 I thought the problem would not appear on the 04's and went ahead and purchased, beleive me this car is not a pleasant car to drive with this problem, the noise under braking is embarrasing and the pull to the right is royal pain in the rear. If they dont agree to fix replace the tires I will try using the California Lemon law also and of course will never buy a Nissan again and tell all of my friends not to buy one, its not worth the trouble !
My advice
My car has 12500 miles but I have been seeing the problem since 9000. I took it in at 9000 miles to ask for a re-align + asked about the cup problem and they set its due to the 'soft' tires. The noise is so bad now that the car is unpleasant to drive. The pulling to the right has been getting worse during the last 3k but I have been complaing about it since 5k miles but the dealer kept saying theres not a problem.
I have now had to post a complaint with Nissan USA and they have assigned it to a reginal lead who will judge the claim. I should find out Monday what the outcome is.
What frustrates me is the fact the dealers dont seem to give a toss about the problem and some dealers are replacing 04 tires others are not.
My advice to anyone buying an 05/06 would be to hold off. When I bought my 04 I thought the problem would not appear on the 04's and went ahead and purchased, beleive me this car is not a pleasant car to drive with this problem, the noise under braking is embarrasing and the pull to the right is royal pain in the rear. If they dont agree to fix replace the tires I will try using the California Lemon law also and of course will never buy a Nissan again and tell all of my friends not to buy one, its not worth the trouble !
My advice
It's my understanding that the dealers that are replacing tires on 04 models are eating the cost. I have not seen any reports of tire issues on the 05 and some must have enough milage by now.
my dealer stated that the 1st time I recieved my new tires and alignment that they were covered by nissan one and tires are being reinspected now for a 2nd set. nissan one said if they replace them once for free they will replace again @ full cost to them within 20k miles of last tire swap. this cycle will cont until 2yrs outside of your standard warranty. This was spoken into my ear on the phone by a nissan one rep.!
Originally Posted by super10251023
my dealer stated that the 1st time I recieved my new tires and alignment that they were covered by nissan one and tires are being reinspected now for a 2nd set. nissan one said if they replace them once for free they will replace again @ full cost to them within 20k miles of last tire swap. this cycle will cont until 2yrs outside of your standard warranty. This was spoken into my ear on the phone by a nissan one rep.!


